1. Greeting voice:
1. 1 "Hello, sir (miss)! Welcome. " /"Good afternoon (evening), welcome!" /"Welcome to eat here"/"Welcome! A * * * How many people are there? Please sit here. "
1.2 "Sir (Miss), do you have a reservation? Which room (table) is it? "
1.3 "Please follow me"/"This way, please"
Seek advice
2. 1 Would you like to sit here, sir (miss)? "
2.2 "Excuse me, sir (miss), may I order now?" /"This is the menu, please select"
2.3 "Excuse me, what kind of drinks do you like? We have here ... "
2.4 "Sorry, I didn't catch what you said, could you say it again?"
2.5 "What would you like to eat, sir (miss)? We have a new ... (our specialty is ...) "
2.6 "What else do you need, sir? Do you want to use some ...? "
2.7 "Excuse me, sir, can I serve now?"
2.8 "Excuse me, sir, can I change this dish into a small one?" /"Excuse me, can you take this plate off?"
2.9 "Excuse me, sir, do you have fruit platters? We have fruit here ... "
2. 10 "Did you eat well?" /"Are you satisfied?" /"Anything else?"
2. 1 1 "Can I pay your bill now?"
Step 3 thank you
3. 1 "Thank you for your comments (suggestions), and we will definitely correct them.
3.2 "Thank you for your help"
3.3 "Thank you for coming"
3.4 "Thank you for reminding me"
3.5 "Thank you for your encouragement, we will try our best."
apology
4. 1 "Sorry, this dish takes time. Would you please wait a little longer? "
4.2 "I am sorry to have kept you waiting. This is a dish.
4.3 "Sorry to have kept you waiting"
4.4 "Sorry, this variety has just been sold out, and the хх dish is basically similar to its taste and materials.
4.5 "Sorry, I put your food wrong"
4.6 "I'm really sorry, shall we make it for you again?"
4.7 "Sorry, please wait a moment, it will be ready soon!"
4.8 "Sorry"
4.9 "I'm very sorry for soiling your clothes. Shall I take it to wash?" Step 5 answer the sound
5. 1 "Ok, I'll inform the kitchen and do as you ask."
5.2 "Ok, I'll go right away"
5.3 "Ok, I'll arrange it right away."
5.4 "Yes, I'm a restaurant waiter, and I'm glad to serve you."
5.5 "Thank you for your kindness, we don't accept tips."
5.6 "It doesn't matter, it looks good! ?
5.7 "I see."
6. Blessing sound
"Please enjoy your meal."
6.2 Happy New Year/Happy New Year/Merry Christmas/Happy holidays
6.3 "I wish you a happy wedding."
6.4 "I wish you a speedy recovery."
6.5 "Happy birthday to you."
6.6 "I wish you a happy mood."
Step 7 say goodbye
7. 1 "Take care, sir (miss). Welcome to visit next time. "
7.2 "Goodbye, Sir (Miss)"
7.3 "Please go slowly"/"Please go.
8. Other polite expressions in the restaurant
8. 1 "Please use tea"/"Please use towel"/"Please use wine"
8.2 "All your dishes are here, please have a taste."
8.3 "Please give us more valuable comments on our services and dishes."
9. Precautions for polite expressions
9. 1 Pay attention to the guest, smile, and stay in the triangle of the guest's eyes and nose. Don't look around and be absent-minded;
9.2 Hang your hands upright, lean forward slightly, and tuck your hands in. distance
When (generally about one meter is appropriate), don't lean on other things;
9.3 Be gentle and kind, and try not to make gestures when you can express clearly in words. 9.4 Advance and retreat in an orderly way, and then take a step back in turn to show respect for the guests, and don't turn away;
9.5 Speak Mandarin. English is the main foreign language, and there is no foul language. The tone is cordial, warm and sincere. Don't be rude or artificial. Speak clearly and fluently, express yourself accurately, subject to what the other party can hear. Speak slower than the guests, and the language effect should not be affected by personal emotions. Don't disturb the conversation between guests. If it is necessary to interrupt, you can say "I'm sorry" during the conversation and speak after the guest agrees. After speaking, you should say thank you.