The first chapter is the transformation of retail business and the construction of service spirit of outlets.
True or false: 1 false (book risk-free) 2 to 3 to 4 to 5 (10%)6 to 7 to 8 to 9 (lack of lobby manager) 10 (efficient operation).
multiple-choice
1 C2 B3 D4 C5 a6 a7 b 8 a9 c 10b 1b 12d 13d 14c 15b 16b 17a 18a / kloc-0/8a 19 C20 d 2 1 c22 a 23 c 24 c 25 b
Multiple choices:
1 ABC de 2 ABC d 3 ABC d 4 ABC de 5 ABC de 6 abde 7 abde 8 Abe
9 BCD 10 bcde 1 1BD 12 ABC de 13 ABC 14 ABC de 15 ABC 16 ABC de
Chapter II: Regulations on Post Management
true or false question
1 error (assistance) 2-3-4-5 error (proper handling) 6-7 error (after completion) 8-9 error (network management) 10 error1error (general transaction) 12 error. 15 wrong (potential VIP customers 16 turn 17 turn 18 turn 19 wrong (eye) 20 wrong (1)2 1 wrong (/kloc-) 375 1 to 52 to 53 wrong (lobby manager and account manager) 54 to 55 to 56 to 57 to 58 wrong (diligence) 59 wrong (maintenance) 60 to 6 1 wrong (not allowed) 62 to 2 multiple-choice questions.
1 B2 C3 D4 a5 b 6 c 7d 8 c 9d 10a 1d 12a 13d 14d 16b 16b 17c 17c / kloc-0/8c 19d 20 b 2 1d 22 c 23 c 24 c 25d 26 c 27d 28
Three-choice questions
1 abcde 2 BCE 3 ad 4 abcde 5 acde 6 abcde 7 bcde 8 ad 9 ABCD 10 abcde 1 1 BCD 12 ABCD 13 abcde 1 4 ACD 15 abcde 16 abcde 17 ABCD
18abce19abce20abce21abce22abcde 23abcde There is something wrong with this article, C?
24 ABC de 25 ABC de 26 ABC de 27 abde 28 ABC 29 ABC 30 ace 3 1 ABCD
32 ABCDE 33 ABCDE 34 BC 35 ABCDE 36 ACDE 37 Abd 38 ABCDE 39 ABC updated to AB40 Abd 41ABCDE 42 ABCD 43 ABCDE in doubt updated to ABCD 44 Abd 45 ABCDE 46 ABCD 47 ABCDE 48 BDE 49 ABC 50A51BCD.
52 ABC 53 BCE 54 ABC 55 BC 56 Babd 57 BD 58 ABCD 59 ABC 60 ABC 61AC 62 ABC 63 AC 64 BE 65 ABCE 66 ABCE 67 AB 68 Abe updated to A 69ABCE 70ABCDE Chapter III Job Skills.
true or false question
1 right 2-3 wrong (100)4 wrong (network management) 5-6 wrong (network management or) 7-8-9 wrong 10 wrong (reach out once)1right 12 wrong (narrow sense 16 update to 17 to 18 to 19 is wrong (unimportant problem) 20 to 2 1 wrong (network management) 22 wrong (security) 23 wrong (business system failure) 24 to 25 to 26 wrong (passenger flow surge
Two multiple choice questions
1 a2 C3 B4 a5 a7a 7d 8d 9d 10c 1b 12b 13d 14b 16a 17a 17a 18b 19b 20 a 2 1b22a 23 b 24d 25 b 26 b 27 c 2
Three-choice questions
1ABCDE，2ABCE，3ABC，4ABC，5ABCD，6ABCD，7ABCDE，8ABCD，9ABC， 10ABCD
1 1ABCDE， 12ABC， 13ACD， 14ABCDE， 15ABCDE， 16ABCD， 17ADE， 18ABDE， 19ACD
20ABCD，2 1ACDE，22ABCD，23AB，24ABC，25ABC，26CDE，27ABCD，28ABCD，29BCD，30 ABCD，3 1ABCD，32ABCE，33 ABCD，34BCDE，35 ABCD，36ABCD
37ABCDE，38BCDE，39ACE，40ABDE，4 1ABDE，42ABCD，43ABDE，44ABCE，45ABC，46ABCD，47AB，48BCDE，49ABCD，50ABCD，5 1ABCDE，52ABDE，53ABC，54ABC
In the complaint process of 55ABC, 56AB, 57ABC and 58ABC59ACDE, the closed language expression is ().
A Look, did I handle it well?
B what else do you want?
Can we give you an answer before tomorrow noon 12: 00?
Shall we issue you a new time deposit certificate or cash?
Are you satisfied with our handling? 60ABCDE, 6 1ACDE, 62ABCDE, 63ABCDE, 64ABCDE, 65ABCD, 66BCDE, 67ABCD68ABCD, 69ABCD, 70ABCD Chapter IV Product Knowledge.
true or false question
1 wrong (debit card) 2 wrong (local currency and foreign currency) 3 wrong (same) 4 wrong to 5 wrong (lump sum deposit and withdrawal) 6 wrong to 7 wrong (fixed life two stools) 8 wrong (one-time withdrawal) 9 wrong to 10 wrong (RMB) 1 1 wrong.
18 wrong (500) 19 right 20 right 2 1 wrong (1 year) 22 wrong (entrusted) 23 right 24 wrong (3 years) 25 wrong (6 years) 26 wrong (one hand) 27 wrong (non-loan) 42 to 43 to 72 to 73 to 74 wrong 75 wrong 76 wrong 77 wrong 78 to 79 wrong 80 wrong 8 1 wrong 82 to 83 to 84 wrong 85 wrong 86 to 87 to 88 wrong 89 wrong 90 wrong 9 1 wrong 92 wrong 93 wrong 94 wrong 95 wrong 96 wrong 97 to 98 multiple choice questions.
1 a2 C3 D4 b 5b 6 a7 b 8 a9 c 10d 1d 12d 13a 14a 15a 16d 17b 18b / kloc-0/9b 19 C20 a 2 1 b22c 23 b25 b 26 c 27 C2
3 1A individual housing revolving loan can () approve the maximum amount and use it repeatedly.
One-time b-multiple c-staged d synthesis
32 C33A 34D35A 36A 37C38C39B40D41C42A 43B 44A 45C46D47B48C49 National student loans are not used for (d) college students A, college students B, immediate family members, college students C, legal guardians, and natural persons receiving re-employment education and training.
50 b 5 1 c52d 53 c 54 c 55 b 56d 57d 58d 59d 60 a 6 1 b 62 a 63 b 64 b 65 c 66d 67d 68 c 69 b 70d 7 1 b 72 c 73 c 74 b 75 b 76 c
77. The following bills that can be reported as loss and stopped payment are ().
Cash check transfer check cashier's check bank draft
I personally think that clauses A and B are correct, because article 48 on page 74 of Cash Basis stipulates that if an accepted commercial bill, cheque, bank draft marked with the word "cash" or cashier's check marked with the word "cash" is lost, the loser may notify the payer or agent to stop paying.
78d 79 a 80 a 8 1 b 82 b 83 b 84 a 85d 86 a 87d 88 c 89 b 90 c 9 1 a 92d 93 a 94d 95d 96 a 97 a 98d 99 c 100 a 1 b / kloc-0/02 c 103 a 104d 104d 65438
1ABCE，2ABDE，3ACD，4ABCDE，5ABCE，6BC，7BCD，8BC，9ABC， 10ADE， 1 1BDE
12AD， 13ABCDE， 14ABCE， 15ABCE， 16 abce， 17ABCE， 18ABDE， 19ABCDE，20CE，2 1ABCDE，22ABCE，23ABCD，24AB，25ABCD，26ABCE
30ABCD，3 1BD，32ABCDE，33AE，34ABD，35BCD，36ABCE，37ABD，38AC，39ABD，40BCE，4 1ACDE，42BDE，43ABC，44AD，45DE，46ABC，47ABCDE，48BCDE
49AB，50CD，5 1ABCD，52AB，53ABCD，54ABCD，55BCDE，56BCDE，57ABCE，58ABCDE
59BD, 60ABCDE, 6 1BCDE, 62ACDE, 63BCDE, 64ABD Chapter V "Personal Management and Marketing of Agriculture, Countryside and Farmers"-True or False
1 wrong 2 wrong 3 wrong 4 wrong 6 wrong 7 wrong 9 wrong 10 wrong 1 2 wrong 13 wrong 14 wrong 15 wrong 16 wrong/
Two multiple choice questions
1 a2 B3 C4 D5 a6 b 7 c 8 d9 a 10b 1c 12d 13a 14b 15d 16d 17a 18b / kloc-0/9 C20 d 2 1a 22 b 23 c 24d 25 a 26 b 27 c 2
Three multiple-choice questions 1BCE, 2ABCE, 3ABCDE, 4ACD, 5CDE, 6ABCD, 7ABCD, 8ABCDE, 9ABDE, 10ABC,1ade * * have questions,/kloc-0. 16ABCDE， 17BC， 18ABCE， 19ABCE，20ACE，2 1ABD，22ABD，23CDE，24CD，25BC，26ABCD，27BCDE，28ABCDE，22abd。 32ABCDE，33BCDE，34BCE，35ABCD，36BCD，37CD，38ABCD，39BCDE，40ABDE，4 1BCDE，42ABDE，43ABDE，44BCDE
45ABCDE** in doubt, 46ACE, 47ABDE, 48ABC, 49ABCD, 50ABDE, 5 1ABCE, 52BE.
53ACE，54ABCDE，55ABCD，56ABC，57ABCDE，58ABCE，59CDE，60ACDE，6 1ACDE
62ABDE, 63ABCE, 64ABCD, 65ABCD** doubtful, 66ABCDE, 67ABCE, 68ABCDE.
69ABCDE** In doubt, 70CDE Chapter VI related policies and regulations.
true or false question
1 right 2 wrong 3 wrong 4 wrong 6 wrong 7 wrong 8 wrong 9 pairs 10 pair 1 2 pair 13 pair 14 pair 15 wrong 16 wrong/ 8 wrong 29 pairs 30 pairs 3 1 wrong 32 pairs 33 pairs 34 wrong 35 wrong 36 pairs 37 wrong 38 wrong 39 pairs 40 pairs 4 1 wrong 42 pairs 43 pairs 44 pairs.
Two multiple choice questions
1 D2 C3 B4 a5 B6 D7 A8 a9 b 10a 1a 12a 13b 14b 15c 16d 17c 18a / kloc-0/9d 20 c 2 1a22d 23d 24 b 25 c 26 c 27 c 2 88
Three-choice questions
1ABCE，2ABCDE，3BCD，4ABCD，5ABCE，6ABC，7CD，8ABCE，9ABCD， 10ACE
1 1ABDE， 12BCDE， 13 bcde， 14ABCDE， 15ABC， 16BCDE， 17ABDE， 18ABCE
19ABCDE，20AC，2 1ABCDE，22AC，23CDE，24CE，25ABCDE，26ABC，27ABCDE
28, 29, 30, 3 1 year, 32, 33, 34, 35, 36, 37, 38, 39, 40, 4 1 year, 42B, 43C, 44, 45 BC.
48ABCDE，49ABC，50ADE，5 1ABCDE，52ABC，53ABC，54ABC，55ABC，56ACE