heating-up period
, from 20081October1to March 3, 20081,***5 months.
Payment standard
The heating price of central heating residents is 3.60 yuan per square meter per month according to the construction area (4.80 yuan per square meter per month according to the use area), and the heating price of non-residents is 7.50 yuan per square meter per month according to the construction area. (excluding electricity, fuel oil, gas and other heat energy)
Room temperature 182 degrees.
How to pay?
At present, four enterprises provide heating services to the public. Due to the different payment procedures and methods, please check your seat according to the service enterprise in your heating area and pay in time in an appropriate way.
1. Guodian Taiyuan No.2 Thermal Power Company
If the heating in your home is provided by Guodian Taiyuan No.2 Thermal Power Company, then each user will have a coded card number, and the mobile phone can easily and conveniently pay the Internet access fee.
Log in to the company website, CCB website or official WeChat account, Taiyuan No.2 Thermal Power Company, and enter the user number for online payment. At the same time, you can also pay at the nearest toll station.
Payment time:
From now until June 5438+065438+1October 65438+May 2008.
Payment method:
Online payment
Users must have a "heating payment card". If you have issued a payment card and forgot the card number, you can check the payment receipt of previous years. Users who have not yet received the heating payment card can call customer service at 609 1699 to obtain the heating payment card number.
1. CCB online banking payment: log on to CCB website: hppt://www.ccb.com for payment.
2. CCB mobile banking payment: log in to CCB mobile banking client and select "yue life" platform for payment.
3. Alipay payment: enter the living payment-heating fee, choose Taiyuan No.2 heating company, and enter the user card number to pay.
4. WeChat payment: enter in Taiyuan Local Treasure dialog box: you can pay for heating.
Office address:
Marketing Department of Taiyuan No.2 Thermal Power Co., Ltd. (West Jinlian Building, southwest corner of Qianfeng South Road, Changfeng West Street12nd floor).
Residential property charges heating fees.
Telephone:
035 1——609 1699
Deferred payment:
As of 1 65438+1October 15, users who have not paid the heating fee will be charged the total heating fee165438+1October/0/6.
Users who have not paid the heating fee before June165438+1October 15 will be given a notice of payment within a time limit. If they still do not pay within 15 days after the notice is issued, the heating will be restricted and the heating valve will be closed.
If the user who has closed the valve due to arrears or other reasons, or the hot user reapplies for opening the valve after paying the arrears, the heating company will open the valve for the user in the order of application.
Invoice:
Users who need to issue invoices for heating fees shall go to the Finance Department of Jinlian Building 15, southwest corner of Changfeng West Street, Qianfeng South Road, with the receipt of Taiyuan No.2 Heating Company during the heating period (1,March 20081,March 2008). Users who pay through online platforms can exchange electronic certificate for invoices. Tel: 609 1699
Tips:
In order to save your waiting time, users who already have a heating payment card number can choose CCB online banking, CCB mobile banking and WeChat payment; For the safety of your funds, please try to pay by credit card.
2. Taiyuan Thermal Power Group Company
Taiyuan Thermal Power Group Company's user payment can be divided into two situations:
As a unit or individual user, if you don't sign a "three supply and one industry" contract with the heating enterprise, the residential property or property right unit needs to charge the heating fee before handing it over to the heating enterprise.
If you sign a "three supplies and one supply" contract with the heating company, there will be a user code card number. You can log in to www.tyrl.com, enter the heating payment column of the company in official website, and enter the user's card number and name to realize online self-service payment.
You can also follow the official WeChat account of Taiyuan Thermal Power Group Co., Ltd. on your mobile phone and enter your user number and name through "HotPay".
Query the user card number, you can contact the residential property or residential heating branch to obtain the corresponding user number.
3. Taiyuan Chengbei Thermal Power Company
Users of Taiyuan Chengbei Thermal Power Company are charged by residential properties or property rights units. At present, online payment cannot be realized.
4. Taiyuan Renewable Energy Heating Company
At present, users of renewable energy heating company in Taiyuan are charged by residential property or property right unit.
: heating service coverage
1. Service scope of Taiyuan Thermal Power Group Company
First heating branch
Service area east of Fenhe River: from Binhe East Road in the west, Jiefang Road, Liuxiang Road, Jiefang South Road and Kouzhuang West Road in the east, Fuxi Street, fu tung street Street and Zhonglou Street in the north and South Inner Ring Street in the south;
Service area to the west of Fenhe River: it starts from Binhe West Road in the east, reaches West Central Road in the west, reaches Xiaojingyu Street and Yingze West Street in the north, reaches South Inner Ring West Street in the south, and partially extends to Lihuayuan in Changfeng West Street.
2 nd heating branch
The main service scope includes Hedong, Hexi and Xinying Street.
East of Fenhe River: east of Binhe East Road, south of North Central Street, west of North Tongpu Railway (near Jianshe North Road East Railway), north of fu tung street and Fuxi Street;
West of Fenhe River: east of Qianfeng North Road, south of North Drainage Road (north of North Central Street), west of Binhe West Road and north of Pengxi 4th Lane;
Xinying Street area: east to Lan Xin Road, south to Xinying Lane, west to Datong Road, Nanzhai Park and north to Yangxing Avenue.
3 rd heating branch
On both sides and east of Tiyu Road and Tiyu South Road, on both sides and west of Tiyu Road, north of Longcheng Street and south of Qinxian North Street.
4 th heating branch
South of South Inner Ring Street, east of Binhe East Road, west of Tiyu Road and north of Dianzi Street.
5 th heating branch (Dongshan branch)
It starts from North Central Street in the north, Xuefu East Street in the south, Wuyi Road in the west and Dongshan border in the east.
6 th Heating Branch (Guo Jin)
South of Dianzi Street in xiaodian district, east of Taimao Road, west of Dayun Road, part of load in Qingxu County, and central heating area in Yaocun Town of Jinyuan District.
Qi Hao heating branch
East to Guopu Road, south to Huyu River, west to Guandi and Duerping Mine, and north to Xiji Road Machine Repair Factory.
Chengxi heating branch
The service scope of electric heating heat source starts from Xizhang in the north, ends at Zhonghuan Street in the south, ends at Binhe West Road in the east and ends at Chaicun in the west.
Service scope of Taikoo heat source: North Central Street, South Inner Ring West Street, Dongbinhe East Road and Xiguopu Road.
Chengnan heating branch
South of Yingze Street, north of South Central Street, east of Jiefang South Road, Changzhi Road and Tiyu Road, and west of East Central.
Taigu heating branch
Low-altitude network: Xinghua West Street in the north, South Inner Ring West Street in the south, Shangzhuang North Road in the west and West Central Road in the east.
High-altitude network: north to the foot of Yuquan Mountain, south to Huyu River, west to Xiaoximing, and east to Ring Expressway (West Ring).
Jinyuan heating branch
It starts from Binhe West Road in the east, reaches both sides of Jinyang Avenue in the west, reaches Yaocun Town in the south and Mengshan Street in the north.
2. Service scope of Taiyuan Renewable Energy Heating Company
South of South Central Street, west of Binhe West Road, north of Jinyuan South Boundary and east of Ring Expressway.
3. Service scope of Taiyuan Chengbei Thermal Power Company
To the north of Shengli Street, to the east of Binhe East Road, to the west of Dongshan Transit Ring Road and to the south of Xinying Street, Taiyuan Stainless Steel Industrial Park provides heating services such as operation and maintenance, emergency repair and emergency rescue for residents and industrial and commercial enterprises and institutions within the area of Xinghualing and Jiancaoping 1.900 square kilometers.
4. Scope of service of Guodian Taiyuan Second Thermal Power Company
It starts from South Inner Ring West Street in the north, south to Yuan Yi Power Plant, east to Binhe West Road, and west to Ring Expressway. Jinyuan District and Wanbailin District have two heating management departments, which are divided into five central stations.
consulting telephone
1. Taiyuan Digital Urban Management Center
Users can call 123 19 urban management hotline for consultation and reflection; Or pay attention to the online consultation and reflection of Taiyuan Digital Urban Management Weibo and Taiyuan Micro-Urban Management WeChat applet on the mobile phone to get the latest heating service information.
Chengnan heating branch 2418017;
Jinyuan heating branch 2791661;
Swire heating branch 5225 197.
3. Taiyuan Renewable Energy Heating Company
Users can call the service telephone number 703 10 18 for consultation.
4. Taiyuan Chengbei Thermal Power Company
Users can call the service telephone number 2863023 for consultation.
5. Guodian Taiyuan Second Thermal Power Company
Users can call the service telephone number 609 1699 for consultation and reflection, and pay attention to the online interactive consultation and reflection of the official account of Taiyuan Second Thermal Power WeChat through mobile phones.
6. Taiyuan Heating Management Center
Users can call the service telephone number 3350259 for consultation.
How long does the heating season last this winter? What is the room temperature?
A: According to the Regulations on Urban Heating Management in Taiyuan, the heating period in Taiyuan starts and ends from1October1day to March 3 1 day of the following year, which is ***5 months.
According to the Regulations on Urban Heating Management in Taiyuan City, the room temperature is 182 degrees.
What is the cost of central heating this winter?
A: At present, we haven't received the notice of heating price adjustment, and it is still implemented according to the heating charging standards stipulated in documents [2008]30 1 and [2009]28 1 of Shanxi Provincial Price Bureau. The heating price of residents with central heating is 3.60 yuan per square meter per month according to the construction area (4.80 yuan per square meter per month according to the usable area), and the heating price of non-residents is 7.50 yuan per square meter per month according to the construction area. (excluding electricity, fuel oil, gas and other heat energy)
How do urban and rural low-income households pay heating bills?
Answer: If the minimum living security object in Taiyuan has a housing area of less than 45 square meters, it will pay 15% of the heating fee according to the current heating fee standard, and the remaining 85% will be borne by the finance. The part exceeding the specified area shall be paid by itself according to the current heating fee standard.
It should be reminded that you must go to your heating branch (or heating station or affiliated unit) for one-time authentication, accounting and payment with your ID card, the original real estate license and the information form downloaded and filled out by official website Civil Affairs Bureau within the specified time of 10/0 -2/.
The requirement of real estate license is minimum living allowance. If not, please go to the community to issue a certificate to explain the relationship between the two. It is suggested that citizens in need consult the Civil Affairs Bureau, and the heating company is only the handling unit.
What are the charges for central heating and other energy sources?
A: The Regulations on Urban Heating Management in Taiyuan stipulates that the charging standard for regional coal-fired boilers shall be implemented with reference to the charging standard for central heating in Taiyuan. Due to the high cost, the charging standards of heating methods such as fuel oil, gas and electricity are generally negotiated by both parties. If the owner is forced to collect this fee by the property unit, and the public thinks it is unreasonable, they can call the price service hotline 12358 to report it.
How to calculate the heating cost of high-rise and super-high-rise apartments?
Answer: If the height of residential buildings exceeds 2.8m and the height of non-residential buildings exceeds 3.2m, the heating cost calculated by heating area will increase by 3% for every 0. 1m increase, and the public welfare facilities such as culture, education and protection of buildings will be charged by 100%.
Calculation formula of high-rise apartment: floor area of the first floor * 1.85 (coefficient) *0.75*4.8 yuan/square meter *5 months; Or the first floor construction area * 1.85 (coefficient) *3.6 yuan/square meter *5 months.
The charge is based on the Administrative Measures for Urban Heating Charge in Taiyuan issued on 20 10.
How to reduce the heating cost if the heating effect is not up to standard?
A: There are many reasons why the indoor temperature of heating effect is not up to standard. According to the "Regulations on the Administration of Urban Heating in Taiyuan City", if residents can't supply heat normally due to heat source plants or heating stations, after the heating is over, the property right unit can apply to the management department of the heating company. Users need to fill in the application form, fill in the specific situation, and reduce some heating costs after verification; The pipe network design of the property right unit is unreasonable or the pipe network is in disrepair, and the pipe runs, runs, drips, leaks, blocks the pipe, opens the valve without authorization, and the room temperature is not up to standard due to force majeure such as water stoppage and power failure.
A: According to the regulations of Jinghai Industrial [2010] No.40 and Jingqizi [20 12] 169, after the application for heating of vacant houses is stopped, the heating fee will be charged at 30%.
If the user's house is vacant, a written application shall be submitted to the property management company or property right unit (before 10, before 10, before September 30 if household control is not implemented). The property company will apply to the heating station in his area, and the heating station will review in advance and block the valves of the heating pipe network in the community. Then, residents' applications will be reported by the heating station to the management office of the heating company, reviewed by the monitoring team, and then fed back to the management office. After the signature of the person in charge of the heating company, the whole application is completed. But if it endangers other users or affects the safe operation of indoor public facilities, it is impossible to stop using heat.
What necessary information do citizens need to provide when complaining that the heating in their homes is not hot?
Answer: For central heating users, you need to inform the specific address and heating service unit. The current situation is that the heating is not hot, the heating fee is not paid, and there is no similar situation in the surrounding neighbors.
For district heating users, it is necessary to inform the specific address and heating service unit, and what heating methods are used in the district, including self-provided boiler, gas heating, electric heating and sewage heating. The current situation is that the heating is not hot, the heating fee is not paid, and there is no similar situation in the surrounding neighbors. Make records after verification, and send people to the city to coordinate and supervise the handling.