Dear leaders and colleagues, hello!
My name is XX, I entered XXXX in 2004, and now I have been working in Golden Sunshine for X years. I started from the meal preparation department as an ordinary food delivery student, through their own practical work and continuous efforts and the enthusiasm of colleagues to help, my work performance has been recognized by the leadership of the company and the immediate superior, has been promoted to the meal preparation foreman, meal preparation minister, service manager and other positions. All this makes me more firmly believe that as long as you pay will have a return, the truth of God rewards hard work. I am bidding for the position of Front Office Manager, first of all, I would like to thank the company and Mr. Dong for giving us this opportunity to compete fairly and show ourselves, and at the same time, giving us a platform for self-development; at the same time, I would also like to thank all the family members of Golden Sunshine, your serious and hard-working attitudes and adherence to the code of conduct to ensure the completion of the task have also given me a great deal of confidence and courage. For me personally, I think this is not only a competition, but also a test, learning and exercise for myself. Here I will put some of their own ideas, as well as the advantages of my job to the leaders and colleagues to report:
First, a strong sense of enterprise and a high sense of responsibility and a wealth of work experience
Through these years in the golden sunshine work, I y know, to do a good job first of all, to change their own concepts, it is not just a family breadwinner. Only with a strong sense of enterprise and a high sense of responsibility will go all out to do a good job. I started from a grass-roots staff, has been promoted to food preparation foreman, food preparation minister, service minister and other management positions, along the way, I have accumulated a lot of management experience and management skills. Through the process of acting as the front office manager during this period of time, I have also gained a more comprehensive understanding of the overall operation and management of the front office. This will also provide a great help to my future work.
Second, focus on teamwork, with good communication skills, coordination and customer relations
July 1, 2010 I was fortunate enough to be promoted to the company's service manager, and work in this position so far. The service manager's work from the initial raw to the current ease of use, can not be separated from the team side of each of the family's support and help. I y realize that in order to do a good job in the management and operation of the front office, relying solely on one person is not good, you must rely on the strength and wisdom of the team. Only we are of one mind, *** advance and retreat in order to maximize the power of the team. My character is more outgoing, calm, with good communication skills and coordination ability, which is also a manager must have the ability. During the work of the service department, I got to know a large number of customers, which will also provide great help for my future work.
Three, constantly `improve the management concept
With the improvement of people's living standards, the service level of the service industry's service level requirements are also increasingly high. This prompts our management to continue to improve and enhance to adapt to the times and the development of enterprises; at the same time, due to the staff's knowledge and cultural level is also very different from the previous, but also in the requirements of us to innovate management concepts, improve management skills, is the management of a more humane and clear master.
If this time to be hired as a front office deputy manager I want to do the following work:
First, obey, execute
Firmly obey the company's arrangements and commands, with the coordination of the front office and the kitchen of the various departments of the work, and strive to complete the company's turnover targets, resolutely implement and complete the company's decision-making;
The company is the only company in the world that can do this, but it is not the only company in the world that can do this. /p> Second, strengthen the service skills training, improve the quality of staff: The front office is the sales window of the hotel, the front reception is the face of the guests of the first window, show to the guests with a good sense of service, proficient business skills, guests have to welcome the voice of the guest away from the sound of the voice of the guest, these are the face of the most basic work of each guest! Process. Front Office Department as the face of the hotel, each employee has to directly face the guests, the staff's work attitude and service quality reflects the level of service and management of a hotel, so the training of staff is our focus, the development of a detailed training program, such as: answering the phone language skills training, receptionist etiquette and courtesy and service skills training in the meal, the welcome of the guest of honor of the workflow training. Only through training can the staff in the business knowledge and service skills have further improved, in order to better provide guests with quality service. Three, to strengthen the front office staff sales awareness and sales skills, Tish sales To complete the company's monthly revenue targets, we must adhere to the sales strategy. The sales is not only the sales department of the thing, but also with the hotel of every employee's personal interests have a direct relationship. Some people say that auxiliary positions are not important, do not have to participate in the sales work, this is not the wrong understanding, auxiliary positions (such as security, cleaning, food preparation, etc.) as long as our best service to the guests, it is a great support for the sales work. If the guests recognize our service, it will increase the guest's return rate. Sales skills vary from person to person, from time to time, from thing to thing. Good salesmanship helps us do a good job of selling. Fourth, to instill in the staff "open source, increase revenue and expenditure" awareness, control costs. "Open source, increase revenue and expenditure" is the pursuit of each enterprise, the front office staff should actively respond to the call to carry out savings, cost-saving activities, control costs. We want to reduce unnecessary waste, as far as possible to save every power, every drop of water, every piece of paper, do a good job of saving, everyone is responsible for; Fifth, pay attention to the coordination of work between the departments The hotel is like a big family, the department and the department in the work of friction between the departments will inevitably occur, coordination of the work of the good and the bad will be greatly affected. The work of the front office and the kitchen, logistics, and the work of the hotel will be affected. The work of the front office and the kitchen, logistics, etc. has a close relationship, if there is a problem, we should take the initiative and the department to coordinate and solve the problem, to avoid the deterioration of the matter, because everyone's *** with the same purpose is for the benefit of the hotel. Six, stabilize the workforce, reduce staff mobility work to say to discipline themselves, everything should be in front of the staff to set up their own image, life more to care and love them, the staff as their own brothers and sisters, the right to persuade and guide, the hotel within the mobility of staff also bring a lot of business development Unfavorable, so we have to work in the training and retention of people, think more from the perspective of the workers, mobilize staff enthusiasm, to create a corporate culture that can attract employees Reduce the flow of personnel and the cost of secondary training, stable grassroots, and steadily improve the economic efficiency of the hotel. The past has become history, we have to look to the future, only our continuous efforts, constantly challenge themselves to progress and development, I want to firmly grasp the opportunity to grasp the development of this platform. Finally I would like to thank Mr. Dong, the company's leadership and colleagues to support me, encourage me, so that each of us as a master of every decision to join the hotel, to join the construction of our hotel, to contribute to the *** seek development of the cause; we have the determination and ability to grow the size of the enterprise, enhance the strength of the enterprise, to achieve the grand goal of the enterprise development, really put the Grand Mansion Restaurant to play caused by a healthy development, sustainable operation of the catering brand!