Front desk job evaluation 1
Time flies, and unconsciously ushered in a new year. In the next _ _ years, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of my work in _ _. First of all, reception at the front desk.
From June to July, 65438, I worked as a receptionist. The receptionist was the first person to show the company's image. At work, I work in strict accordance with the requirements of the company, treat every visiting customer warmly and point it to the relevant office, which provides convenience for leaders and customers. In the past year, * * * has gained about 1000 users.
Second, the reception of the meeting.
1. Receiving external meetings
Participated in the reception of Protoss Unicom financial meeting, operation and maintenance department working meeting, manpower supervision training meeting, G network operation department working meeting of the whole province, business analysis meeting held by Protoss branch and Protoss branch. In this kind of foreign conference, I arrange the venue in strict accordance with the high standards required by the conference, actively coordinate hotel-related matters, and provide good service during the conference. In this process, I learned more about treating people and giving gifts.
2. Internal meeting management
Arrange meeting rooms reasonably according to the needs of various departments to avoid meeting conflicts, and pay attention to relevant registration, meeting room hygiene adherence, and after-care inspection of public goods. To provide better service to our staff. In the past year, * * * arranged more than 500 internal meetings.
3. Video conference management
When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no meeting delay this year; When meeting with counties and districts, make an appointment in advance and call all terminals to ensure that all counties and districts can attend the meeting normally.
Third, expense reimbursement and contract entry.
In this regard, in strict accordance with the company's requirements, the reimbursement form will be received on Monday, signed by the leader on Tuesday, and then entered into the erp system to do a good job of registration. Over the past year, more than 1000 reimbursement forms have been entered. More than 20 contracts were signed. Fourth, comprehensive affairs work.
In July of _ _, due to the change of department personnel, he was transferred to the office to engage in public security inquiries, signing foreign documents, trade unions, office supplies, canteen management and other work. Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library.
By the end of June, 1 1, * * received about 300 public security inquiries, and handled them enthusiastically, strictly in accordance with company regulations. Send and receive about 90 foreign documents, so as to upload and distribute them in time without delay. 20 pieces of materials were submitted, and 2 issues were compiled.
Do a good job in the registration and storage of small fixed assets such as notebooks and desktops, contact maintenance outlets in time to maintain computers, strengthen communication with them, and ask for spare machines for us to avoid delaying normal work. V. Other work
While completing my job, I will conscientiously complete the random work assigned by the leaders, actively participate in various activities organized by the company, and assist leading colleagues in preparing for the first staff sports meeting; Won the first place in the protoss Unicom honesty speech activity; Protoss Unicom won the third prize in the Honesty Speech Competition, and is now promoting the preparations for the program summary, casting and performance of the _ _ _ _ year cultural performance.
Sixth, shortcomings in the work.
Lack of initiative in work, less communication with leaders, and insufficient comprehensive and meticulous research. Lack of writing skills, failure to grasp the highlights of the company's information in time in the information submission link, resulting in low quantity and quality of information, affecting the company's information ranking in the province.
Seven, _ _ year work plan
1. Strengthen self-study, learn from the details in combination with the actual situation of the Ministry, closely follow the leaders' intentions, coordinate internal and external relations, and solve problems for the leaders.
2. Be enterprising, learn from other units, hotels and other conference reception experience, improve the reception level and enhance the company's image.
3. Do a good job in trade union work, carry out meaningful activities, strengthen communication, and continue to carry out "Trade Union send warm" activities.
4. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-cost dining environment.
_ _ year is coming, and a year full of challenges and opportunities is coming. In the new year, I will sum up my experience, overcome my shortcomings, strengthen my study and do my bit for the company's development and growth.
Front desk job evaluation II
It has been more than a year since I joined the company. There, I went from a student to an employee, learned more knowledge and skills, and improved in all aspects. With the support of the leader and the help of my colleagues, I finished my work well. I am very grateful to the company leaders for giving me this growth platform, so that I can continue to grow and learn in my work and improve my own quality. Now I will summarize my work in the past year as follows:
I. Daily work
1, make things detailed, organized and standardized.
The work at the front desk is trivial, sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and receiving different visitors. When I first came into contact with my work, sometimes things would be a little difficult to deal with and I seemed very anxious. Although the work was completed, some details were not noticed during the work, and things seemed chaotic. The efficiency is also low.
After continuous exploration and summary, I realized that in order to complete these tasks with high quality, we must first make an overall plan for the work, and then start from the details, adhere to good working conditions and improve efficiency. Only by constantly improving ourselves can we be competent for seemingly simple administrative work. At this moment, I have been able to arrange my work as a whole and try to handle the details of my work properly. Strive to give you the best support and service, constantly improve your professional level, and always demand yourself according to professional standards. At the same time, standardization needs to be strengthened, and I will pay more attention to this point in my future work.
2. Adhere to good working conditions.
Low people are kings, and low land is the sea. Administration itself is a service and support work, especially the reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, understand everyone's needs and serve everyone in time. Drivers who pick up other people, such as newspaper delivery, water delivery and visitors, should also be considerate and reflect the good image of the company.
Only by adhering to good working conditions can the service quality be improved. In the process of work, I ask myself to avoid negative emotions, keep in mind my job responsibilities, always put my position at a suitable height, and devote myself to my work with the attitude of serving others and improving myself. This is also a necessary accomplishment for an administrative staff.
3. Learn communication and teamwork.
Communication is an indispensable skill for a person to survive in this society. The front desk work needs to deal with many people at home and abroad and all sectors of society. Communication, good and effective communication is particularly important. In this year's work, communication is basically smooth, but there are also many problems. When something happens, I lack the initiative and initiative of communication in many cases. Always take time to think, instead of understanding and communicating in time, and deal with things a little passively. So it also wastes some time and reduces work efficiency. This is a very unprofessional aspect.
Be proactive and solve problems in the first place. Not only can I finish my work better, but I can also help myself to develop the quality of not escaping and being responsible to the end. In the future work, I will use this standard to demand myself and strive to finish the work better.
The company is a whole, and every employee is a part of it. No matter what position we are in or what job we are engaged in, we cannot do without the cooperation of our colleagues. This requires us to have team spirit. On the basis of good communication, we can cooperate with colleagues and do a good job in unity and cooperation. This is also deeply felt at work. I will, as always, cooperate seriously, forge ahead, and at the same time be strict with myself and do all the work well.
Second, strengthen their own skills and literacy.
Going out of school and entering this field for the first time is very lacking in skills and experience. After this year's study and accumulation, we have been able to ensure the normal operation of all the work in this position, but there are still many shortcomings. I also look for shortcomings in my work, study hard and cultivate my skills.
At present, I have studied relevant professional knowledge, including the professional quality and ability improvement of the front desk, file management, administrative overall management and other related materials. The knowledge of financial accounting is also lacking, and I am also learning this knowledge.
Knowledge. After these studies, my skills have been improved to a certain extent. I hope to have the opportunity to participate in relevant training in my future work and improve my work skills to a greater extent.
I will study hard when I see some good working methods of my colleagues in my usual work. I really feel that every leading colleague around me is a teacher with different advantages, and everyone has something to learn. Sometimes work skills are not only learned from books or made by yourself, but also need to absorb the essence of others.
Three. Work achievements and existing problems
1, work result
Office equipment, vats of water and other accounts are complete; Services such as catering, hotels and reservations are basically perfect; Daily inspection and all kinds of maintenance are carried out smoothly; Various account reimbursement process specifications; Other services and follow-up work were carried out in an orderly manner.
2. Existing problems
(1) The work is not detailed enough: the front desk work is detailed, but there are many places I haven't done yet. In terms of service guarantee, the sanitation of the conference room, tea room, front desk hall and office hall on the second floor is not in place, and problems cannot be found in time, let alone solved in time. There are also problems with the cups used for entertainment and some service directions, which do not provide convenient services for everyone.
(2) Insufficient execution: When receiving instructions from leaders to complete a certain job, execution often gets stuck. This has something to do with my understanding of tasks and instructions, my flexibility in problems and my actions.
(3) Low work efficiency: Due to their own knowledge structure and work skills, some work efficiency can't keep up. For example, some documents cannot be completed with good quality and quantity due to the lack of knowledge and skills of office software. The same is true for other professional jobs.
The above problems will be solved in 20 years' work.
During the one-year work, I really learned a lot, and I am very grateful to the leaders for their tolerance and support, so that I can have such an opportunity to work, study and grow. In the next work, I will make persistent efforts to do better.
Front desk job evaluation 3
A year has passed, and I have reviewed my work and made some achievements, but there are still some shortcomings. Since I took office, I have worked hard to adapt to the working environment and new work at the front desk, earnestly performed my duties and successfully completed various tasks. The study and work scenes of more than one year are summarized as follows:
First, study in practice and try to adapt to work. This is my first job after I entered the training school. As a newcomer, when I first joined, I was very unfamiliar with the school's operation mode and workflow. With the patient guidance and help of teachers and Pu, I quickly became familiar with the work content and responsibilities of the front desk. It also enabled me to quickly complete the transition from a student to the front desk of a training school. It is said that the front desk is the window of the school image, which has given me a new understanding and experience over the past year. The front desk is not a vase. Everything you say and do represents the school. Greet my parents politely, answer the phone politely, handle daily affairs carefully, and treat my colleagues with humility and sincerity, which makes me learn at work, improve in my study and benefit a lot. )
Second, learn the school culture and improve yourself. Really realized the connotation of "diligence, professionalism, self-confidence, vitality and innovation", and I think it is also the driving force to inspire everyone to move forward. Based on these ten words, I also ask myself to devote myself to my work with an enterprising and optimistic attitude, do my job well, find out the shortcomings in my work in time, communicate with teachers in time, try my best to do my job well and be a qualified and competent employee. This has always been the goal and direction of future work.
Third, expand your knowledge and constantly improve yourself. This year has also given me a sense of crisis, and I will inevitably encounter some bumps in my work, so it is not enough to rely solely on my knowledge and understanding of the school at the moment. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When I first entered the training school as a receptionist, it was inevitable that there would be some minor mistakes. These experiences also made me mature, and I learned more comprehensively when dealing with various problems. In order to prevent similar mistakes, please give your advice in the future work!
Front desk job evaluation 4
Time is always fleeting. Working at the front desk for two months, I gained a lot. Since taking office, I have worked hard to adapt to the new work of the working environment and the front desk, earnestly performed my duties and completed all the work. I have been integrated into our team since the first day of the company. The work scenes of these two months are summarized as follows:
First, the daily work data:
1, transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency;
2. Receive and guide visitors, and cooperate with the personnel department to register applicant information;
3. Update the address book. In view of the company's large personnel transfer and many new employees, the address book cannot be changed in time, which affects the communication between departments and between customers and the company. Therefore, it is necessary to do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time;
4, sign for mail, send mail to leaders at all levels;
5. Go out early and return late every day 10 minutes to cooperate with various departments;
6. Receive daily newspapers and mails and hand them over to relevant personnel in time;
7. Distribute the company's documents, distribute the documents to all departments in time, and quickly convey the company's policies and measures;
8. Check whether the power supply of the front desk computer is turned off after work.
Studying in practice, trying to adapt to the work, just joining the company, knowing nothing about the company. Through the patient guidance and help of leaders and colleagues, I learned a lot of knowledge in a short time.
Second, the existing problems:
If you don't do things carefully enough and study the problem comprehensively, sometimes you will forget things. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, which has caused some omissions.
Third, suggestions for self:
1. As a receptionist, we should not only be down-to-earth and do things seriously, but also pay attention to communication with various departments. Understand the development of the company and the work data of various departments. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.
2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of self-service.
3. Do things well and carefully. Sometimes because some small problems lead to big mistakes, we must first think of the consequences;
4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time.
5. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.
These are exactly what I lack in my work. After thinking, I think that no matter what position or job, it is a part of the company's overall organizational structure and is for the company's overall goals. Front desk work should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well. So I must work harder in the future!
Front desk job evaluation 5
The next 20 years will be full, busy and happy. At the end of the year and the beginning of the year, review the past and look forward to the future! In the past 10 months, under the guidance of the company, with the care and help of department leaders and with the friendly cooperation of colleagues, our work and study have been greatly improved.
First, improve the service quality and standardize the front desk service.
The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, we must do our work well. Strive to improve the quality of service. Answer every call carefully, answer questions carefully and make records, and dispatch, transmit and report according to the department or person in charge involved in the information. When customers visit, we will always pay attention to adhering to a good service attitude and warm reception. Answer customers' questions skillfully in the right environment. Smiling, patient and meticulous, warm tips. In our spare time, we will strengthen the study of telephone skills and service etiquette. Constantly recharge yourself to adapt to the rapid development of the company.
According to records and statistics, since the company came in 20 years, it has filled in the basic price of steel and aluminum more than 80 times, received more than 30 visitors, ordered more than 300 copies of drinking water, made attendance sheets for employees twice, transferred calls more than 200 times, updated the address book three times, sent and received express mail 100 times, counted purchasing inventory three times, sent and received faxes more than 50 times, and printed documents 65438.
Second, do a good job in warehouse management, inventory the warehouse on time, and classify the items.
Strictly follow the company system, so that every entry and exit is registered. Check the intact site of the goods in time, and report the lost or damaged goods to relevant departments for purchase or maintenance in time. According to statistics, from June, 20__, 65438+ 10 to now, * * * has handled the warehousing of various items from various departments for more than 20 times, and the warehousing items are all equipped with corresponding outbound records.
Third, we should focus on the overall situation, regardless of personal gains and losses.
Whether it's working hours or vacation time, the company has a temporary task assignment, and we all obey the arrangement, cooperate with it and make progress without looking for any reason to shirk it.
As a member of Huatian, we will dedicate our strength to serve the company. Take part in the activities organized by the company at ordinary times, and strengthen the feelings between colleagues and the communication between departments. And learn more about the company's basic situation and business information. In order to work better in the future, we will continue to lay the foundation.
Although the work at the front desk is sometimes trivial, everything should be done seriously. So we will do everything with our heart. Thanks to the guidance of the department leaders and the opportunities given to us by the company; After working for nearly three months, I also clearly see that I still have many shortcomings. In the days to come, we will strengthen our study and strive to do our work better!
Four. Work plan for the coming year
20__ years have passed, and the days ahead will be very long. No one knows how to develop in the next 20__ years.
Predictably, I always feel that what I have to do is to work hard and stick to a seemingly relaxed sentence.
However, it is not easy to learn from others' advantages, sum up their own shortcomings, learn from others' advantages and express them in their own way. This is my opinion as a person, and I will work hard according to this idea in the future. A friend once said to me, "Constant efforts and persistence are a real wait, and what comes may be an opportunity for me.". Yes! I believe this sentence, waiting, waiting behind is the need for continuous efforts, always believe that as long as you work hard.
Well, don't sell yourself. Naturally, some people will say it and others will recognize it. The work plan for next year is as follows:
1, strengthen your own work, further improve your skills and strengthen your work skills.
2, establish the concept of lifelong learning, strengthen their own cultural quality learning, and constantly improve their own quality.
3. Be proactive at work, unite with colleagues, and do a good job in the front line in combination with different working environments and personal temperament, so as to make all kinds of interpersonal relationships more harmonious.
4. Working in the engineering department, you should be familiar with the engineering characteristics, construction skills and methods, improve your professional level, and contribute to the engineering work next year.
There is still a long way to go in Xiu Yuan, and I will go up and down. In the coming year, I will strengthen my sense of independent management, be brave in pioneering and innovating, strengthen the study of theory and design, and constantly improve my professional and technical level. I will also encounter many difficulties. I believe that under the care and training of leaders, with the help of colleagues and through my own efforts, I will constantly improve my work skills and personal cultural quality and make due contributions to enterprise construction.
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