As a seller, you can say whatever you want, and you won't be dragged away. Because I'm sorry.
If you want to sell things at the marked price, don't bargain. Get along well with him, he will be embarrassed.
If he is here often, bargain. Become a habit and bargain with you every time you come to buy something.
Say hello to customers, say hello, say hello.
It is best to take notes for customers, but not in front of her.
A person's memory is not particularly good and can be remembered for a long time. Therefore, it is more convincing and more convenient to use.
Memorizing with your brain may cause memory problems and increase your self-confidence.
In fact, after you met this client, he left, so you should take the time to make a record.
How tall was he for the first time? What clothes? What are the characteristics? He left the deepest impression on you.
Because it is inconvenient for you, ask his name for the first time, and then write down any details.
Second time, what's your name, sir Most people will tell you.
He came here to buy Dongdong again. First of all, he affirmed the product and price.
Oh, what's your name? It's easy to be vigilant. He thought, what are you doing? I'm tired of doing a household registration survey. He won't tell you either.
Every time he comes, he will ask a question. After a long time, the customer record will be done. (Think of big data, individuals fill in personal information, and then it is sent by people with a heart. )
This is called doing business with heart! This is in the interaction with customers. Not the product, not the price. This is similar to a service.
Here we introduce a questionnaire question.
You can fill in the questionnaire now, but you must learn not to fill it.
In the case of filling in, most of the names and other information are false, and the telephone number may be true.
Be proactive when dealing with customers.
Now people mainly look at whether there is money in the customer's bag.
It is through a person's image that I hope it has money. If it has money, surround it.
We are sincere on the surface, but people will think that you are faking it for money. Customers will not be moved. In fact, your service is very enthusiastic and positive.
The guests came in and gave a loud welcome. Thank you for your patronage.
In fact, it is often seen in the catering industry.
Professor Qiang really doesn't recommend this. People in China are not interested in such things. This is a form, a surface, blindly learning from others.
On a global scale, only Japan will do this, and no one in Europe and America will do this.
What do China people adapt to?
When a customer enters the door, do you observe him first? Is there anything you should care about?
That's all that matters.
Give an ordinary example.
Don't ask a woman as soon as she comes in.
Just nod to her and don't get too close. Just go up and ask him, where did you do this hairstyle?
Why do you ask?
My mother likes your hairstyle best. She asked around for a haircut like yours, but she couldn't find it. Can you tell me?
He must tell you where it is. Where is it? Where is it?
Then they will say, wrap this up. How much do you want?
When a person is respected, he is better at managing himself and less likely to bargain.
Personally, this method is beneficial to store management if customer records are kept. But if you don't take notes, every time you want to find a bright spot from a customer, you may repeat it. The same routine is used on different people, and occasionally it will bump into each other, which will be miserable. The core of this method is actually your real needs, and finally you are very interested in what you have.
There are not so many excuses that can be used repeatedly.
Your best thing is to remember the customer's name, which is not suitable for traditional sales.
But it can be applied to your colleagues.
If you are the boss, you will hear from your main customers.
Online stores will have online records of customers.
China people care about business, but they are not friends.
So make friends with your customer, you will always have a customer relationship with her, and you will find that she is haggle over every ounce.
If the transaction fails, human feelings will always be there. Meeting you is fate. What do you want me to do? I can do anything. I don't care whether you buy it or not.
On the contrary, we will be embarrassed. We will trouble others for a long time, so how much shall we buy? He will have this idea more or less.
As a service salesperson, you can help him as much as you can, and you can let him try. Try this. It's delicious. Of course, if you have confidence in your own products.
Customers will become very cute, otherwise they will have a big shelf, and then they will be rude, disrespectful and even regard you as the person you are now.
China's shortcomings, China's human characteristics, that is.
You earned my money, of course you are good to me. You didn't earn my money, but you are still good to me. So you are really good to me.
Then she is very active and becomes an extension of you.
Seize the customer and continue his relationship.