Summary of Practice in Service Industry: 1111 words

With a flick of a finger, I have been out of school for one year. This year's internship experience has left me with too much emotion, and I have matured a lot. Think about the youth and immaturity that I just started to work, and now I am a girl who dares to speak and do, and is no longer shy and timid.

I worked as an intern in a hotel this year. From my one-year internship experience in the hotel, I concluded that the catering industry belongs to the traditional service industry, in order to provide catering service products to guests to achieve business goals. As a qualified catering waiter, I should always maintain a cordial and enthusiastic attitude and always think about the guests, so that the guests feel at home, while service is an attitude and a desire to do things better. The catering service is completed by the service personnel of our catering department through manual labor, so our service attitude, professional level and operational skills are all intuitively reflected in front of the guests, and their gestures and words may impress the guests, so we should let the guests enjoy the active, patient and thoughtful service when dining, so as to meet the physical and psychological needs of the guests.

and this internship, my position is a catering waiter. I know that any position in the restaurant should be arranged with a view to better serving the guests. The positions of catering service are divided into front desk service and back desk service. The front desk service positions include front desk manager, supervisor, foreman, reservation clerk, usher, bartender, waiter, etc., and they are in direct contact with the guests and face the guests' service, while the back desk service positions include chefs, cleaners, dishwashers, etc., and basically do not contact with the guests. The main task of the catering department is to provide high-quality dishes, drinks, snacks and excellent services to the guests, and to meet the various needs of the guests.

the food and beverage department is also a department that produces and provides physical products. It is the most basic task of the hotel food and beverage department to provide tangible products mainly with dishes. Today, the food and beverage department has also expanded from various restaurants in the traditional sense to a comprehensive and multifunctional supporting place that can provide social activities, leisure and entertainment activities.

the operation of the food and beverage department directly affects the development of the hotel. I know that my work is simple and unremarkable, but it is an essential link, which affects the normal operation of the hotel. Therefore, I am meticulous in my work, try my best to provide quality service to the guests, and smile so that every guest can come back happy and satisfied. Although it is hard, I am still very happy when I get praise from others. I am very grateful to the school for providing us with this precious year.

fan wener

the unit where I am doing my internship this time is xxx supermarket. It is a comprehensive shopping center located in the center of our city. I work in this supermarket as a shopping guide, cashier and cleaner. This time, my internship ended successfully and achieved my expected purpose. The content of internship includes the subject, summary and internship experience, and an internship paper is attached. The following is my specific explanation of this two-week internship.

the main body content * * * includes three aspects: the pre-internship work, the internship process and the internship experience. Below I will talk about the harvest of my internship from these three aspects.

Pre-internship work Before the internship, I first learned about several supermarkets nearby, and through analyzing my own conditions, I finally chose a more suitable one for the winter vacation internship. After confirming the location of social practice, I contacted the person in charge of the supermarket and got his consent for the practice. I volunteered to work for the supermarket for free, and he also expressed his willingness to provide help within his power.

Before I practice in a formal supermarket, I first ask the relevant person in charge for some specific information, including the general situation of the staff, the daily work and familiarity with the rules and regulations of my work. Among them, I think the maintenance of order and cashier in the supermarket is the focus of my internship. To this end, I first learned about the supermarket management norms and recorded some important points:

1. Be serious in service attitude, and remember that customers are God

2. Work hard, maintain a certain attendance rate, and give certain year-end rewards to employees with high attendance rate, and the reward and punishment system is clear

3. Do not steal from the inside, and offenders will be severely punished

4. Be on time. Bonus will be deducted for offenders

5. Keep the supermarket clean and no smoking with naked flames

These are the points I wrote down simply according to the regulations in the supermarket. Working in a supermarket is a simple but important thing, which is directly related to the stability and development of society. I have sorted out my status and prepared to devote myself to this two-week internship.

internship process today is the first day of my internship, that is, the first day of work. The person in charge handed me over to manager Li of the personnel department. Manager Li briefly introduced me to all aspects of the work in the supermarket. In summary, it can be divided into five categories: one is about the storage and handling of goods, the other is about the cleaning, classification and price setting of goods in the supermarket, the other is about the cashier in the supermarket, the other is about the security in the supermarket, and the last is about the maintenance of order in the supermarket. Because it was the first day, he first let me get familiar with all aspects of the environment in the supermarket and the general workflow of each link, but fortunately I had a bottom in my heart. I probably stayed in the management department for more than half a day. After listening to the manager's introduction, I got a general understanding of the work here, and realized that two types of work are suitable for us girls, and the future internship will focus on these two aspects. Of course, other aspects will also be briefly involved to complete my internship activities in an all-round way. In the following day, I went through all the positions in the supermarket, and got a preliminary understanding. I knew that the next few days would be busy internship activities.

The working hours of the supermarket are 8 o'clock sharp. I got up in the morning and packed up and went to the supermarket. Yesterday, the manager told me that the internship content in the next few days was to do one kind of work with the help of the regular employees of the supermarket, which was about the placement and pricing of items in the supermarket. This is a seemingly simple but complicated thing to operate in practice. First of all, there are many kinds of goods, although there are special areas for you to place them differently. However, as the New Year is approaching, the consumption of some things is particularly huge, so we need to be particularly busy replenishing the consumed goods in order to achieve a balance between supply and demand. We should put the things we need correctly so as not to mislead customers and avoid unnecessary troubles. In short, this is a kind of work that cannot be stopped for a moment. Secondly, there is the issue of the price of goods, which is the top priority of the whole link, because when you buy things in a supermarket, the price on it must be correct to avoid unnecessary disputes caused by price mistakes, and there are a lot of various kinds of goods in the supermarket, which requires a person's patience and care to be fully qualified for this job. I spent a lot of time remembering the price of an item, but sometimes I can't remember it correctly. With the help of other sisters, I can finish it smoothly. I have to admire the staff in these supermarkets here. I have been working in this position for the next few days, and I have learned a lot from my sisters and learned a lot from them. While working in this position, sometimes I will help other positions when they need help, such as the handling of goods in supermarkets. Due to the shortage of manpower, I also help to carry small items. That day was the most tiring day for me. However, this kind of work is usually done by boys, and we can only help to carry or temporarily take care of it. Among them, there is also the work of helping the security guard to maintain the order of the supermarket. When wearing that armband, I really feel a heavy sense of responsibility. There are a lot of people in the New Year. We mainly evacuated and guided the personnel to maintain the normal order of activities in the supermarket.

The previous work probably lasted more than a week. In the next few days, the manager arranged for me to go to the cashier and let me check out the cashier under the guidance of an elder sister. This is another job category suitable for girls, and it is a job that requires special care to be competent. Needless to say, this is the simplest, most complicated and most important job in the supermarket. This job not only needs to keep an almost mechanical smile to customers, but also requires quick response without making mistakes. In actual work, my heart is very nervous, and even my hands are sweating. This work is repeated in reconciliation and collection. If you don't have patience, you can't finish this work smoothly. In addition, this work should be done on the basis of previous work, because you need to know the approximate price of the goods in order to respond to some unexpected accidents of special customers. In a word, I have been doing this job until the end of my two-week internship, and I feel nervous every day, fearing that there will be any problems when collecting accounts. Fortunately, I persisted until the end, and my work was affirmed by Manager Li, and my efforts were finally not in vain.

Internship Experience This is my first social internship, which led me out of school, into society, into contact with society, into society. This social practice activity has updated my concept and absorbed new ideas and knowledge. Let me know that society is the big classroom for learning and education. In that vast world, my life value has been reflected. In that vast world, my labor and my contribution have been rewarded with excitement.

and in this process, I also deeply realized the hard work as a supermarket worker. There is no difference between simple and difficult work. As long as you pay, you will be rewarded.

Summary During this 14-day internship, I fully realized that no job is easy. Although people who work in supermarkets are not only physically hard, I deeply feel that it is not easy to do their job well and perform their duties well: we must have good patience and perseverance, and be careful enough to finish this seemingly well.

After this internship, I have enriched my social experience, and at the same time, I have seen my lack of patience and care. I will definitely take part in more social internship activities in the future to improve my ability in all aspects.