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How to be a good restaurant manager

The store manager and store manager are the most comprehensive managers of a restaurant, and they are also the highest commanders responsible for this restaurant. As a comprehensive manager, we must strictly control all aspects of the restaurant. When you are newly appointed or newly appointed, do you often feel strong and unwilling in management? You want to do everything well, but it often backfires and everything is unsatisfactory. Are you worried about this?

I saw such a case when I went out for consultation. Due to the departure of the former manager, a restaurant manager was promoted from the store management. At ordinary times, the manager is excellent in all aspects of the original management position and is very trustworthy. After taking office as the new store manager, he has been working hard in all aspects, and the operators have also seen it. But I didn't see the results after I was busy. Now I pay attention to performance. If there is no result, there is no performance. The new store manager is very depressed.

as a new manager, how should I manage it? What aspects do you need to start with? The following is how to get started with the management of the new store manager.

first, understand the responsibilities of the store manager (1) basic responsibilities (1) responsibilities of achieving performance: regardless of whether the store manager is an operator or a business operator, he must bear the main responsibility for the performance in the store. (2) Responsibility of management: The store manager must fully manage and specifically implement the company's regulations on "people", "things", "money" and "information" in the store. (3) Responsibility of the commander-in-chief: The store manager should give full play to the greatest ability of guiding and commanding subordinates. Only with correct and appropriate guidance can subordinates give full play to their abilities. (4) Responsibility for solving problems: The store manager must think about and solve problems that occur in performance or work. (5) Duty of judgment: Within the scope of authority, the store manager should have correct judgment on the business. This is quite different from the position of subordinates acting on orders.

(2) Basic work 1. External work: < Pursuing the satisfaction of consumers in all aspects > (1) Marketing plan to attract consumers No matter what era, the success or failure of specialty stores depends on the quality and completeness of goods. Different from the past, we should not only meet the needs of consumers, but also propose new products that can accurately lead the consumption trend. This is the manager's first priority.

(2) Create a business environment and selling points. The store environment that consumers expect should be safe, but also "good atmosphere" and distinctive. Achieving these two requirements is the manager's second priority. As long as customers come to the door, they will be given a cordial reception. Every service staff is kind, smiling and treating customers as friends. This is the point. Another point is the selling point: whether the design of the menu is clear at a glance, whether the price tag is clear, whether POP advertisements are provided, and so on. It seems very simple, but it is often overlooked by the store.

(3) Make customers feel at home. When receiving customers at the scene, you must have convincing professional knowledge and standards. This kind of professional knowledge and skill training in explaining dishes is the third priority of the store manager. The store manager should have the ability to make suggestions about the new life style caused by new products. However, if it is a half-baked introduction, it will have the opposite effect, wipe out the credit and make the impression greatly reduced. The attitude of receiving customers should not be excessive. The best degree is frankness and sincerely hope that customers can choose the dishes they want to eat.

(4) The menu design should be colorful, interesting and novel. Whether for customers or in-store waiters, the menu should make people full of fun, novel and good visual experience, which is the manager's fourth priority. Today's consumers are definitely not satisfied with going to a restaurant to have something to eat casually. You must know through various channels before you decide to go to that store for consumption.

2, the manager's internal work (1) How to achieve the planned sales target is the manager's fifth priority, and creating good sales is the manager's first priority. The selection of dishes, on-site environment, hospitality and promotion are all its means.

(2) The food must be kept fresh. The food in the store should not only be moderate in terms of the quantity of products, but also be kept fresh. This is the manager's sixth priority. Slow-moving products need to be promoted or written in time to report losses.

(3) to improve the working efficiency of staff, in order to achieve the goal, it is necessary to a) keep the staff structure to a minimum, b) ensure the work assignment and instructions, and c) improve the service level and working efficiency of waiters.

(4) 31% of new customers must be developed every year, and the performance needs to be increased.

2. Functions of the store manager 1. Necessary qualifications (1) Enthusiasm: The store manager must have a high degree of enthusiasm and passion when facing the work. (2) Positive: face everything positively, which is the manager most needed when the enterprise develops. (3) Cheerfulness: Only a cheerful person can gather people and lead them. We need a manager who can make the store full of joy and harmony. (4) Sensibility: The most popular word now is "sensibility", not only for the display or conversation of commodities, but also for the store manager, who should be emotional and full of love. (5) Coordination ability: * * * The basis of the same operation is coordination, which must be coordinated with subordinates, bosses, customers or counterparties. (6) sense of responsibility: the store manager has been entrusted with several subordinates and several million yuan of goods. Without a strong sense of responsibility, it is absolutely impossible. (7) indomitable spirit: a person can't be smooth forever. As a manager, he must be fearless of difficulties and have strong and patient perseverance. (8) Sense of belonging: love work, group, and regard the store as another home. (9) Execution: Failure is usually due to inaction. Immediate action is the qualification that a store manager should have. (11) Thinking ability: Think more broadly and deeply. Thoughtless action will lead to futility. (11) Judgment: Make a correct and quick judgment. The more the boss is away, the more important it is to judge. (12) Leadership: you must be able to mobilize and stimulate the enthusiasm of subordinates, have leadership and control power to guide subordinates, and be able to correctly handle interpersonal relationships. (13) Guidance: the ability to correctly guide subordinates to "move forward", "stop" and "be like this", which is the origin for subordinates to achieve performance. (14) Setting goals: setting. This is the focus of leading groups. (15) Persuasion: the ability to make one's own ideas and plans understood and accepted by the other party. Persuasion is the greatest weapon to impress a person. (16) Resilience: being able to basically deal with emergencies and unexpected disputes, and being able to handle various situations appropriately. (17) Intelligence gathering power: It is necessary to choose necessary and beneficial information when there are different kinds of information.