Summary of Business Etiquette Training 1
I really learned a lot in today's business etiquette training class. In the past, the concept of etiquette was very vague, and I felt that it was nothing more than knowing how to respect the old and love the young. After listening to Mr. Wang's vivid explanation, I felt very inspired.
I never thought I would be so polite, but I think so. China has been a country of etiquette since ancient times. With thousands of years of cultural precipitation and the blending of eastern and western cultures, business etiquette is particularly important in daily work and life. In class, Mr. Wang gave a detailed explanation of our hair style, clothes, makeup and business etiquette, such as standing posture, sitting posture, eyes, smiling, gestures, shaking hands, handing out business cards and introducing etiquette, such as introducing guests to the host, colleagues to the customers and men to the ladies. When introducing, keep your palms up, open your arms 120 degrees, lean forward slightly, and always stand in front of the guest's right when guiding etiquette. In addition, there are a series of etiquette that we will use in our daily life and work, such as conversation etiquette, seat etiquette and elevator etiquette. After studying, I really understand the meaning of etiquette. Etiquette is a code of conduct that should show mutual respect and friendship in interpersonal relationships and social exchanges, and it is a full embodiment of people's connotation and cultivation.
From a personal point of view, excellent etiquette quality not only helps to improve personal cultivation, but also helps to beautify ourselves and life, is conducive to communication with others, and helps us to obtain better interpersonal relationships.
Summary of business etiquette training II
Through a week-long business etiquette training, I have a brand-new understanding and understanding of business etiquette.
In business etiquette training, I have mastered the professional image building, business activity etiquette, daily etiquette, business communication skills, job hunting etiquette, speech etiquette, meeting organization etiquette, business negotiation etiquette and cross-cultural communication etiquette in business communication.
I also learned that the core of business etiquette is the code of conduct. In business activities, the business personnel of a company or enterprise should follow the norms or procedures of showing respect and friendliness to the communication objects, so as to create a good personal and organizational image. It is the application and embodiment of general etiquette in business etiquette.
Business etiquette plays an important role in our interpersonal communication. From a personal point of view, it is helpful to improve people's cultivation; Help beautify yourself and life; It is helpful to promote people's social communication and improve people's interpersonal relationship; Help to purify the social atmosphere. From the group point of view, etiquette is an important content of corporate culture and spirit, and it is also the main attachment point of corporate image.
I gained a lot during this week's short training. From the basic performances of walking posture, squatting posture and standing posture, to the watching and performance of various etiquette sitcoms on different occasions, or the exciting and intense etiquette debate, I have also exercised my reaction ability, organization ability, planning ability and on-the-spot reaction ability while learning etiquette knowledge. At the same time, I also gained a lot of fun from it.
Finally, I think, "Without rules, there would be no Fiona Fang". Always regulate your behavior and improve your personal cultivation and quality!
Overview of business etiquette training 3
The company organized employees of the sales department and customer service department to participate in Mr. Zhong's business etiquette training. Teacher Zhong always uses vivid interactive forms and video case studies to let us know the requirements of receiving guests, dressing appropriately and interpersonal communication in business communication. After reading the lecture, I deeply realized the importance of etiquette and found that there are many places in my interpersonal communication that need to be improved.
Business etiquette seems empty and abstract, but it is actually included in our daily work. As an employee who works in a service post, he will meet people with different levels and attainments every day. These people are my clients, and they are the objects of my business dealings. Comparing my words and deeds in customer service, I feel that there are many places to be improved. When dealing with customers, we should not only adhere to the company's principles and safeguard the company's interests, but also consider from the customer's point of view, handle some trivial matters that have nothing to do with the principles flexibly, provide customers with meticulous and thoughtful services as much as possible, and handle the relationship with all kinds of customers well.
Proper business etiquette reflects a person's moral cultivation and the corporate culture of an enterprise. Everyone is equal, so we should respect ourselves and others at the same time Respecting superiors is a bounden duty, respecting subordinates is a virtue, respecting customers is common sense, respecting colleagues is a duty, and respecting everyone is an education. Respecting others means paying attention to the necessary methods and principles, being good at expressing respect and friendship for others, gaining their understanding and forming an interaction, otherwise it may cause unnecessary misunderstanding. Generally speaking, I think that a person's elegant appearance, perfect language art and good personal image, showing his self-cultivation and winning respect are the basis of his self-life and career success. Therefore, if every employee of the company can learn to respect and tolerate others, and at the same time always pay attention to his own way of speaking and gfd, and greet every day of life with an optimistic and enterprising image, then we can not only enhance our self-image and realize our own life value, but also comprehensively enhance our corporate image, create a healthy and progressive corporate culture and promote the harmonious development of the company.
At the same time, in the process of training, I also understand the importance of etiquette to the team. As a team, every small partner has his importance. Sometimes a smile, a clap and a look can make him feel the warmth of the team. This is also an important criterion to test whether a team is harmonious. Good manners may make a team very United, have the same goal, advance and retreat moderately, and will not give up until the goal is reached. It can be seen that good business etiquette is important to our life and work.
Business etiquette training work summary 4 pages
With the deepening of "civilized etiquette" publicity activities, people's etiquette knowledge is getting richer and richer, and the demand for professional etiquette is getting stronger and stronger. And the demand for important business etiquette in professional etiquette has reached an unprecedented height. Whether training institutions or customers themselves, in order to do a good job in business etiquette training, we must first clarify two issues. One is "What is business etiquette?" The second is "business etiquette application occasions". What is business etiquette? Business etiquette is the etiquette standard that people use in business occasions. Talking about "business" is different from "service etiquette" in service industry, "government etiquette" in administrative organs and "sales etiquette" in sales industry.
Some people equate business etiquette with official etiquette. In fact, there is still a big difference between the two. The so-called "official etiquette" refers to the etiquette norms applicable in the process of performing official duties. Obviously, official etiquette already includes business etiquette, service etiquette, government etiquette and sales etiquette. For a wide range of people, the cognition of professional etiquette is still in a half-baked stage, and the demand information often comes from media propaganda. Therefore, we often don't have a clear understanding of our own needs, and our understanding of concepts is still vague. But as a professional etiquette training institution and a professional etiquette trainer, it is necessary to find out at this time what the real needs of customers are. Before the training, we all have a process of customer demand survey. After analyzing their training objectives, trainers and training needs, we found that more than 50% customers really don't need to praise each other, but praise is a kind of grace and courage.
Therefore, we should learn business etiquette "six don't say" in communication, "four don't say" in dealing with guests, "six don't say" in workplace dress, and also learn the "three-color principle, trinity rule and three taboos" in dress. Try to improve yourself. In interpersonal communication, I think business etiquette is an art, which is ubiquitous in business communication. Paying attention to business etiquette is not only a superficial article, but also the survival way and foundation of a person and an enterprise. In the future business communication, we should learn etiquette well, really use etiquette well, and do ourselves well for ourselves, the team and the enterprise. "A journey of a thousand miles begins with a single step." From now on, ask yourself to regulate yourself.
I think learning business etiquette is actually a lifelong benefit. Because there is no job without contact with the outside world, and there is no job without dealing with people. Whenever I see or get elegant and decent manners, I feel respected inside. Through learning, I know that etiquette is the embodiment of a person's comprehensive quality, and it also represents a kind of morality and an image.
Business etiquette training work summary 5 pages
Thank the company for giving us a chance to learn. Today, I learned a lot from Mr. Chen Yansiman's class, which has a great influence on my future life and work. The first is the mentality, which can determine our destiny. A good attitude can make us happy. Everyone looks at things in a different way. We should look at problems in an enterprising way, and we should stick to a good attitude in our work. Don't let life go because of a little thing. Emotions are contagious. Don't let your mood affect others, so keep an optimistic attitude and smile to deal with life. We also need to be confident, believe that we are unique, believe that we are the best, and believe that we can do things well. Don't be afraid to touch some tasks because we haven't done them before, and don't give up because of a little setback. This is a sign of cowardice. There is a first time for everything. We should have confidence that we can complete the task, so that we not only learn knowledge, but also improve our skills. Pressure is also two-sided. Moderate stress can give us motivation and stimulate our potential. Too comfortable life will make you depressed, and the whole person will become lazy and will not achieve anything. Communication is the best way to shorten the distance between people. Only through communication can we better understand each other and learn to communicate effectively. Effective communication can improve work efficiency. Pay attention to some communication methods and details in your work. Polite language, choose the right topic, the topic of interest to the other party. At the same time, we should pay attention to listening and learn to praise others sincerely.
At work, we should pay attention to self-dressing and the three-color principle. We should always remember that we are employees of the company, not only expressing our own image, but also representing the image of the company. We should give our customers a good first impression. A good impression can make communication smoother and maintain the company's image. And traffic etiquette. Although the other party can't see my image, they can hear my image. When we answer the phone, we should take the customer as the center and treat it optimistically and enthusiastically. As a technician, I have many opportunities to communicate with customers. If there are complaints or problems from customers, what is the most suitable way for us to deal with them? After listening to teacher Chen's class, I understand what needs special attention.
Finally, after a game, it taught us to be grateful. Parents care for us in every possible way, always care about us, and bring us up with hardships. We should be grateful to our parents, work hard, show our achievements to our parents and repay them well. We also have to thank President Zhou for providing us with a stage to display our talents. We are destined to meet there. We should work hard and contribute to the development of the company.
Summary of Business Etiquette Training 6
I really learned a lot in this training. In the past, the concept of etiquette was very vague, and my feeling was nothing more than politeness. After Mr. Luo's class, I can speak vividly and give me a feeling of being suddenly enlightened. I never thought there would be so many things about etiquette, but I think so. China is a big country of etiquette. Today, etiquette has included thousands of years of cultural accumulation in China, which can be regarded as a traditional culture in China. Without the teacher's explanation, I really don't understand that business etiquette is so important in work, not only practical in work, but also very important in life.
Mastering business etiquette simply and flexibly can make you feel at home at work, and will not affect your normal work because of your rudeness. It can also be used as a tool for interpersonal communication. Etiquette can actually be said to teach us how to get along with others. Judging what kind of person a person is from his manners and habits is absolutely a science. Some people can really hit the nail on the head. I think Mr. Luo should be like this, not absolutely, but also close. It seems that I really should practice more. Speaking skills are also classified as etiquette. I totally agree, not only at work, but also in life. It is also worth learning. Usually I also know that I have to feel the same way when I talk to others. Teachers always say that when things happen, they should tell each other from the other's point of view, so that the other party will have any benefits, but I can imagine the effect that I always ignore. Learn how to praise others in the art of speaking, just as the essence of etiquette is that I convey him to the other party with good intentions at the right time and in the right way, and most of the time the other party will send him back, so we form a virtuous circle. Although I have only learned a little, I believe that as long as I sincerely praise and sincerely, I will certainly achieve the expected results.
In class, Mr. Luo introduced our hair style, clothes, appearance and accessories, to business etiquette, standing posture, sitting posture, eye etiquette, smiling etiquette, gesture etiquette, greeting etiquette, handshake etiquette, business card etiquette and introduction etiquette. The principle of respecting the elderly is to introduce the young to the old first; Introduce the low status to the high status; Introduce guests to the host; Introduce company colleagues to customers and colleagues from other companies to my colleagues; Introduce non-official personnel to official personnel; Introduce the junior to the senior; Introduce men to women. Action when introducing: palms up, usually standing when introducing, except for the elderly and women in special circumstances, they can't stand up at the banquet or negotiation table, just smile and nod. In addition, there are conversation etiquette, seating etiquette, elevator etiquette and marching etiquette.
After learning this course, I feel that I suddenly have confidence in myself, because I think I have found a way to improve myself. I want to learn to take the initiative, and I have the right to choose who I am. I think all this should start from what the teacher said, that is, to establish a habit, gradually develop a habit that is useful to me, truly integrate into my life, and become a part of my life like eating and sleeping.
Summary of business etiquette training 7
As an assistant, it is inevitable that you will meet unexpected guests, which will always affect your work. So, how can we effectively deal with uninvited guests and let them show our courtesy without affecting their work?
Uninvited guests may be customers or colleagues. We should take different measures according to their different identities.
The first is the leader's superiors or customers. We should warmly invite them to the reception room and pour them a cup of tea. We can say, "Wait a minute, I'll see if _ _ _ _ is in", tell the leader immediately, and then follow the instructions of the leader to receive the arrangement.
The second is the relatives and friends of the leaders. Ask them to take their seats in the reception room, notify the leader immediately, and then receive them according to the instructions of the leader.
The third is the management personnel within the company. If they say they have something urgent to see the leader, you must not take it to heart at this time. The horse should report immediately to avoid delay.
The fourth is a salesman. We may meet the most such people. At this time, you should ask them to wait for a while and then call the relevant departments. If the relevant departments are interested or make an appointment in advance, they will guide them.
If those salesmen insist on meeting the leader, there are two possibilities. One is that he did make an appointment with the leader, and the other is that he has never made an appointment, but he thinks that meeting with the leader may be more beneficial to his sales promotion work, and he doesn't want to think about whether it has delayed the work of others (most of them do). At this time, you don't need a bad face to refuse. You can politely ask them to leave the materials and let the leaders have a look later. If the leaders are interested, they will contact them in time.
The fifth is the customer. Some problems of customers' visiting are very simple and can be solved without leaders. Therefore, as an assistant, you will show the instinct of "sharing the leadership work" at this time. You can give them to the heads of relevant departments or relevant personnel for negotiation. You should contact him first and then point out the name and location of the department to him. If it is difficult to find, it is best to lead the guests.
Sixth, other uninvited guests. In this case, you should first ask the other party to report the basic information such as name, unit and purpose of the visit, and then ask the leader for instructions, and the leader will decide whether to meet.
It can be seen that the basic way to deal with uninvited guests is to "ask for instructions" more than to advocate. If you accidentally offend the company's big customers, or offend the personal relationship of the leaders, it is unnecessary.
Business etiquette training work summary 8 pages
It often happens in life that people can't accept gifts themselves, or it is inconvenient to accept gifts, especially in business. What shall we do? In fact, we should pay attention to propriety and etiquette when refusing to accept gifts.
One is to tell each other politely. The recipient should hint to the giver in polite language that it is difficult for him to accept the gift from the other party. For example, when you give yourself a mobile phone, you can tell me, "I already have one, thank you." When a man sends a dance ticket to a young lady, and the other party refuses it intentionally, he can say, "My boyfriend asked me to dance tonight, and we have an appointment."
Second, you can tell the truth, that is, directly and truthfully explain to the giver why you find it difficult to accept the gift. This law is especially applicable to refusing gifts in official contacts. For example, when you refuse a large amount of cash from others, you can say, "We have a rule that accepting cash gifts will be regarded as accepting bribes." If it is a more expensive gift, you can say, "According to the relevant regulations, this thing you gave me must be registered and handed in. You'd better not spend money. I will try my best to do it. "
At the same time, we can not only refuse in person, but also return it afterwards. Sometimes, refusing gifts from others, if carried out in public, will often make it difficult for the recipient to speak and embarrass the giver. In this case, it can be handled by way of refund afterwards. But we must be careful not to damage the packaging. If you include some perishable food, don't send it back, or buy some fresh food for others to send back, or send it back with an equivalent gift. However, it should be noted that the gift should be returned on the day after the event, and it should not be delayed for too long.
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