The professional quality of service personnel and its requirements are as follows:

1. Professional quality of service personnel

1. Love and respect their posts, and have good professional ethics, which should be followed by people engaged in certain occupations in the process of work and labor.

2. Professional external image service personnel should be capable, generous, neat, dignified and gentle.

3. Be courteous and courteous. Many people don't blame you. The words "please", "thank you" and "sorry" should be the pet words of catering service personnel.

4. Have good interpersonal communication skills. Customer service personnel have good interpersonal communication skills, and the communication with customers will become smoother.

2. Requirements of service personnel

1. Wear work clothes as required during working hours.

2. clean hair, dignified and generous hairstyle and hair accessories, with black as the benchmark, and no strange hair color.

3. The jaw is slightly retracted, eyes are flat, shoulders are open, abdomen is closed, the lips are slightly closed, and a smile is on the face.

catering service personnel should be good at observing words and feelings, be able to quickly accurately grasp the identity of guests, prepare to judge consumption motives and consumption levels from the aspects of their clothes and conversation, so as to assist guests in reasonable consumption, have strong memory ability, remember all kinds of knowledge and menus of the company deeply and skillfully, keep in mind the guest history files, be familiar with the consumption details requirements of old customers, and fully reflect the restaurant's attention to guests.