how to write the administrative investigation report? Let's take a look at Xiaobian's sharing today.
the administrative investigation report can be described from three aspects. First, it can describe the purpose of the investigation report; second, it can describe the specific process and data of the investigation; third, it should describe the results and analysis of the investigation report.
format and model article 1 of administrative investigation report:
introduction: problems existing in management are found through investigation, and reasonable improvement suggestions are put forward to further improve service awareness.
respondents: _ _ _ _ _ _ _ _ _ Administration Bureau
Survey time: 21__ _ _ _ _ _ _ _ _ _ _ _ _ _
Survey contents:
1, _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
2. Daily management of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _;
3. Existing problems of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
4. Countermeasures to solve the problem of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.
in order to deepen the service awareness of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ In this survey, the methods of "seeing more, listening more, asking more, checking more and thinking more" were mainly adopted. In the course of this survey, the leaders of the bureau strongly supported it and achieved good practical results. The author hereby expresses his heartfelt thanks!
1. Nature of work:
Responsible for managing and undertaking the collection, management, application and payment of endowment insurance and endowment insurance funds covering the whole city; To manage and undertake the collection, management, application and payment of unemployment insurance and unemployment insurance benefits for all kinds of urban workers; To formulate specific plans and macro-plans for the development of social insurance funds in the city, and study and formulate overall plans and implementation measures for various insurance funds; Participate in the formulation of various social insurance system reform plans and implementation methods, and have the right to review whether the retirement and unemployment benefits of employees are correct within the insurance scope; Promote the financing and appreciation of insurance funds, improve the ability to pay, and give full play to the dual functions of insurance funds to protect and serve local construction.
2. Daily management:
_____________________ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Third, the existing problems
(1) Dealing with the slow process of examination and approval takes a long time span
At present, the _ _ Bureau still adopts the working mode of manually filling in documents, manually examining and approving, and inputting information into the computer. Slow progress, prone to greater human error. There are too many departments to run when handling, and the approval of leaders and the certification between units are very complicated. It takes about 4-6 months from the submission of the application form to the approval, and it will only be reported after a certain amount of accumulation, resulting in long working hours and great opinions from the masses
(2) The service consciousness needs to be improved
Some staff members gradually lose patience with a large number of visitors, refuse to give more explanations, and give directions to this department at will, so that visitors can make multiple trips and still cannot solve the problem
(3) The aging of personnel
. If you don't have a good attitude and tone towards the people who come to handle affairs, you will often arouse contradictions and cause unnecessary disputes.
(4) The training of proficient business personnel and employees is lagging behind
__ Bureau has not enriched young front-line personnel for many years due to government establishment problems, all of them have worked for many years, and their age levels are on the high side, and they are slow to receive new knowledge and skills training, and their talent reserve is almost zero.
IV. Countermeasures and suggestions for improving service awareness
(1) Work system
Start to standardize the original work system. Standardize the system of personal leave: those who have to deal with things themselves can take personal leave, which should be approved by the department head within half a day, reported to the office for approval for more than half a day, and approved by the center leader for more than one day; You must wear a badge during working hours; During working hours, no reading, newspapers and magazines, no snacks, no computer games, no online operation of stocks, etc. are all written into the employee code. Standardize the working system and solve the long-standing loose situation.
(II) Personnel Clothing
In view of the fact that the original staff dressed casually, it is stipulated that the staff must go to dressing the every day, which invisibly increases the team sense of the staff.
(III) Standardized Language
As a window industry, the standardization of language is one of the key points in the whole construction management process. In view of this problem, we specially organize etiquette training, emphasize "smile service", and require employees to be polite when receiving the masses and units. "Hello, what can I do for you" is the basic polite language when receiving. And put this into one of the year-end assessment contents.
(4) increase the use of computers
standardize the application form, install a machine-readable approval form system, improve the office automation system, and open online office, online application, online banking payment, etc. Increasing the training and utilization rate of computers and the Internet can be used as part of the skill review.
(5) developing e-government intelligent service terminal
In this respect, we can learn from the development experience of banks and develop an e-government intelligent service terminal similar to ATM. As long as the public bring their own service cards, they can carry out government activities on any intelligent terminal all over the streets, such as inquiring about policies and regulations of _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Introducing the concept of platform, further speaking, means online platform. Online service functions are being gradually planned for talent introduction, social endowment insurance for people who solve difficulties, and file attachment. At present, 51% of the business has been operated online. Under the start of downtown, through continuous efforts to explore, increase humanized functions and optimize background services, the principle of "people-oriented, service first" is truly embodied, so that units and individuals can easily handle business without leaving home.
(6) Establish a training and assessment mechanism
1. When taking up posts, strictly control the posts, adhere to the principle of "putting shortage before abuse", and take up posts with suitable personnel. Adhere to this principle, so that people can be employed according to their posts. Therefore, no matter whether they are transferred or newly entered, they can quickly devote themselves to their work, and the situation that people cannot complete their work due to unreasonable matching is greatly reduced.
2. Establish long-term technical training courses for personnel, so that new members can have more study space and exercise opportunities, and quickly grow into backbones. Training is carried out according to different positions and different personnel, including professional training and general mass training. It will achieve good results if training is carried out throughout the work process, so that members can always maintain a motivation and state of continuous learning and progress.
3. Encourage members to innovate constantly, give comprehensive support to technical backbone talents and give generous policies, reward members who have made special contributions, and take responsibility for innovation risks for innovative members to retain outstanding members. For technical members, their work performance is closely linked with incentives to promote members' subjective initiative. It also inspires members to consider problems from the perspective of the bureau and deepens their sense of identity with the unit.
4. Formulate an effective salary assessment policy and adopt the elimination system for unqualified personnel. Through strict entry, encouraging innovation, training personnel and other measures to form a good talent development echelon, to ensure the development of talent team in a good direction.
5. establish an assessment system, start the "eight major service projects", set up special personnel for posts, and formulate a unified assessment system for these staff. Taking the development of their own efforts and the back platform business as the assessment goal, if they are responsible for sending employees to get their annual assessment results according to their annual business completion and year-end mutual evaluation, they will be given three different rewards and punishments: excellent, good and qualified. The introduction of this assessment system will break the old system of "doing a good job and doing a bad job" in the Social Security Bureau, so that all employees in the whole situation can get their due rewards according to their different efforts and stimulate their fighting spirit. This is the most exciting thing in the whole platform construction process.
6. adhere to the principle of "customer first". It turns out that many of our staff members are lax in their work attitude, with their faces facing the customers and the people. The establishment of the system has changed the government functions and broken the original employees' inherent thinking. This principle especially puts higher demands on the operation of government functions. When we handle business, if we still think that we are heavy-handed and indifferent or even arrogant, not only do we have this service, but other districts and counties also have it, and we can accept it in other districts and counties. Because the loss of customers may affect their year-end assessment, this measure makes employees must understand that "customers are their parents", improve the quality of work, strengthen work efficiency, and thus better serve the public.
7. Strengthen open communication and cooperation. Strengthen the complementary advantages of various departments, foster strengths and avoid weaknesses, and integrate human resources. However, at present, we often encounter problems of one kind or another. During this period, we have contacted the surrounding districts and counties many times and found that there is too little communication between us. The superiors seem to have integrated the districts and counties, but it seems that everyone is in charge of their own affairs and can leave at any time. Therefore, it is necessary to establish a sound exchange mechanism and strengthen exchanges and cooperation between counties and departments in order to learn from each other's strengths and constantly strengthen improvement.
V. Investigation Experience
I have gained a lot from my social practice in _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _. Through this practice, the author has a deep understanding, and feels that there are definitely many difficulties in the process of reform and social development, but the road of reform will certainly continue. Only by repositioning, facing the market and facing the vast enterprises and individuals, can the social insurance industry go smoothly. Only by continuing to coordinate management, integrating related resources, connecting the city's service platform and information network, strengthening self-management and providing better services for the society can we better develop and serve the people. At the same time, I feel that there is still a certain difference between theory and practice, so I can take the initiative to consult and learn modestly in the process of practice, and try my best to integrate theoretical knowledge into practice, so that my theoretical knowledge can be further improved and my practical ability and level can be greatly improved.
Report format and model essay II of administrative investigation:
Purpose of the investigation:
In terms of "rejuvenating the country through science and education", it is a major strategy put forward by the state to push the cause of building Socialism with Chinese characteristics into the 21st century to a certain extent. As one of the important components of the education system, the education and training of enterprise employees is responsible for improving the quality of workers, which is not only conducive to the implementation of the strategy of rejuvenating the country through science and education, but also conducive to economic development and social progress to a certain extent.
in some enterprises, the training of employees is an important component of human resources. In order to achieve better development, enterprises must pay attention to the training of employees, and at the same time, the training of employees must follow the development of enterprises. Influenced by the traditional economic system, some enterprises have some misunderstandings in the process of employee training. In the process of enterprise training, the cost of training has always been economical, and there is no need for training when the efficiency of enterprises is good, no money for training when the efficiency of enterprises is bad, and some senior managers of enterprises do not need training, which leads to the idea that enterprises cannot follow the progress of society.
employees in enterprises must receive training as a means of continuing learning. Employees' training can better help enterprises meet challenges, and at the same time, it can effectively help enterprises create value or win more competitive advantages. Enterprises that attach importance to employee training should show better business performance than their competitors, and they can also meet challenges with more confidence. In the process of enterprise training, it is not only necessary to improve the efficiency and value of enterprises through the consciousness, enthusiasm and creativity of employees, but also to enhance the quality of employees themselves. Training is the premise of management and a means of training management. Enterprises can not only create a powerful condition for management through training, but also training itself is a kind of management, mainly to meet the spiritual and cultural needs of employees through training.
survey method:
questionnaire survey
survey time:
May-August, _ _ _ _ _ _
sample situation:
"May 1, _ _ _ _ _ _ _ _ _ August 31, I was in Yucheng City, Shandong Province _ _ _ _. In the course of the investigation, we randomly selected a major survey sample of a certain department.
Contents of the survey:
(1) At present, insufficient attention is paid to the training work. Due to the continuous development of science and technology, the requirements for employees' knowledge and skills, innovation ability and management ability are getting higher and higher. However, the quality training and technical training for employees cannot be carried out in time, and a large number of employees have not been effectively trained, which will only lead to the continuous decline of the management level and production level of enterprises in the long run.
(2) At the present stage, the training work can't meet the needs of enterprise development, and the training work still stays in simple skills training. Most of them are based on old training methods, and the training effect is also very poor. There is no reasonable planning according to the overall development of the enterprise, and there is also a lack of professional level and gradual training.
Analysis of the questionnaire:
__ The company conducted an investigation on the problems existing in enterprise training, and the results are as follows:
From the questionnaire, we can know the talent management and skills of enterprises: in the process of using talents in enterprises, middle-level managers get more support. And the person in charge of the enterprise department is the backbone of the enterprise. These middle-level personnel mainly shoulder the responsibility of continuous innovation and development of the enterprise. According to the statistics, in the process of assigning tasks, 81% of the employees think that middle-level managers can make use of their employees' strengths. However, 21% of the employees think that this is unfair. The internal communication in the department is basically smooth, but it needs to be strengthened between departments. Many employees are generally reflected in the actual work process, and the superiors are very strong in their work and communicate with each other according to their work. However, the follow-up investigation shows that the communication between departments has not achieved the expected results. After some employees' reflection, the work between departments is unreasonable in the process of convergence, and most of them only communicate and contact with employees themselves, but the proportion of responsible personnel in departments is also relatively small.
regarding the evaluation of employees' skills, most employees think that