Through the summary, people can be scattered, superficial perceptual understanding into a systematic, profound rational understanding, so as to draw scientific conclusions, in order to correct the shortcomings, learn from experience and lessons, so that the work of the future to make fewer detours, more results. The following is my hand-picked work summary, I hope to help you!

Do waiter experience summary of a

For half a month of the restaurant waiter training course is over. In order to better carry out the management and organization of the training course in the future, the organization and management of the training course is now a summary of the management of the training course in order to better accumulate experience for the management of the training course in the future, the work is summarized as follows:

A publicity, organization and launch of enrollment work

Through the distribution of promotional leaflets to the community, so that more people and the community to understand the existing situation of the restaurant waiter and the importance of holding a restaurant waiter training course. The importance of organizing training courses for restaurant waiters, through training is the basic way to improve the business quality and basic skills of Songyang restaurant waiter team. Let more restaurant servers licensed to work for the Songyang restaurant waiter team to lay the foundation for the healthy and orderly development of the license is the trend of the future, so through a variety of forms of publicity channels to publicize and mobilize.

1, by the Xiping Center into a technical school to the townships belonging to the adult technical school decentralized restaurant waiter training course notice.

2. Notices of the restaurant waiter training courses were distributed to the community by the teachers of Xiping Adult Technical School. Therefore, through a variety of channels for publicity, enrollment publicity in place, this training course *** enrollment of 74 students.

Second, the management of the training course

Through the publicity and mobilization work in the early stages, at the end of May to determine the list of trainees in the training course, on June 2, the opening ceremony was successfully carried out. Agricultural Bureau and the Education Bureau of the leadership are present to speak, and put forward high hopes to the students, the student representative Zeng Chunxiao also expressed to all the leaders present, said that the students will not let down the leadership, the teacher's high hopes, and learn the basic knowledge and skills of the restaurant waiter, and strive to excel in order to return to the leadership and the community.

Training class *** training 15 days, the theory of the examination and practical examination is completed in half a day, the training course organization and management of significant achievements, 74 students, 74 students to participate in the examination and certification, the examination and certification of 74 qualified, the qualification rate of 100%.

1, the school leadership in conjunction with the class teacher in the opening ceremony in a timely manner to study the establishment of the class committee, the class committee to supervise the management of the training course participants in the learning situation. By the class teacher personally grasp the attendance of students sign in work, serious students attendance, the establishment of a strict leave system, attendance and assessment, assessment of advanced students hook, fully enable students to realize the importance of learning, so every day training students' attendance rate reached 98, 6% or more.

2, in a timely manner with the teachers to strengthen horizontal contact, the timely distribution of a variety of training materials, to encourage students to study seriously, to master the basic knowledge and basic skills of the restaurant waiter, timely organization of students to strengthen the training content of the study and review.

3, actively encourage trainees to participate in training every day, the correct handling of work-study conflicts. School research to the trainees every day at noon to issue fast food coupons for the trainees to solve the training period of the dining difficulties.

4, classroom teachers often instill safety education for students, tighten the safety of a string, educate students to pay attention to the safety of the way to school and after school, to put the safety of the work of the most important position, to the end of the training did not have a safety incident, all students are happy to participate in training, happy to go home to reunion.

5, classroom teachers often talk with students to strengthen the ideological work of the students, the exchange of each other's insights, close to the students, anxious students of the urgency of the idea of the students, so that the students feel at ease to participate in the training and learning.

Third, the file data collection and management

1, in time for students to fill in the basic situation of students, timely submission of copies of ID cards and photos.

2, in time to do a good job of the student registration form and file form, and in time to check with the students themselves to ensure that the information is correct and complete.

3, carefully fill out the vocational skills trainee roster (spreadsheet) and vocational skills appraisal registration form, and submit it to the Labor Bureau in a timely manner for certification.

4, and actively collect a variety of learning materials, vertical exchanges with the students, so that each student has a learning and review materials for students to review the examination to be fully prepared.

In short, the work of the training course is very complicated, and the class teacher needs to summarize the experience constantly. The most fundamental lies in the students correctly deal with the contradiction between work and study, seriously and peace of mind to participate in the training, then the results are certainly gratifying. In the future, only continuous learning, constantly improve the management of training courses, think of the students, anxious students anxious, for Songyang's food service industry work training to add bricks and mortar. Then Songyang's food service industry work will go to a new piece of blue sky.

Do waiter experience summary of the second

Another end of the year, I work in the restaurant has been more than ten years, looking back on these years of work experience, I also feel very deep, have to pay, but also have gained, the following summary of their own work is as follows:

First, know how to smile, and be good at smiling. In today's society, the smile has become engaged in all walks of life a necessary professional quality. Especially in the commercial field. There is such a saying, said: "will not smile, do not do business".

Second, diligence. Diligence, is hard work, is hard, pay more than others. Fast, is the efficiency.

Third, passion. People can be passionless, but must have enthusiasm. Because the breath of enthusiasm is very infectious. Like the sun's light and heat, and vibrant. It is a reflection of the inner spirit and state.

Fourth, thoughtful. Hospitality, thoughtfulness is the foundation, but also the most important. Since the talk about thoughtfulness, it is inevitable to take the initiative to do a good job, take the initiative to provide services, and to be observant, but also know how to think differently, to do what the guests do not think, to provide advanced services. Who can do to let the guests feel like a sense of return, then he is really done "thoughtful". I want to think of the guests, anxious guests of the urgent.

Fifth, adaptability. In the restaurant, every day will come into contact with people from all levels of society, on to the officials, down to the people; regardless of the three religions and nine streams. Therefore, the requirement for service personnel to have good adaptability has become a necessity. Some people say: "restaurant, is the cradle of training diplomats." Is very reasonable.

Sixth, the sense of ownership. Work, in fact, is another form of learning. When we know and can stand in the master's point of view and position to work, itself is a self-improvement and progress. Will stand higher, see farther, do better.

The above is my experience and summary of their own work, while there are still shortcomings, in the new year, but also to work harder to do their jobs.

Do waiter experience summary of the third

I worked in the cafe for a year, although just do some simple work, but also really learned a lot, feel a lot. The following is a summary of my work, and I hope that those who have the destiny to see can benefit.

1, the collection of money to settle accounts must be in the front end, so you can save a lot of unnecessary time. Save time, errors and other opportunity costs caused by such as paraphrasing.

2, must often appear in front of the boss, only often appear in front of the boss, in order to quickly and the boss to get familiar with the relationship, the boss will teach you more knowledge of the production of cold drinks.

3, there are no guests must be more and the store to communicate, rather than a person nestled in a corner reading magazines. Young people should be enthusiastic.

4, try not to make mistakes under the eyes of the boss, although mistakes are inevitable, but do not give the boss to see, because mistakes, after all, will leave a sloppy impression on others.

5, must do a good job in the store's basic work, _____ the founder of the first job is also from the cleaning of the toilet to start, do a good job of basic hygiene is to their own account, but also responsible for the guests.

6, the guest must ask the guest to pay when there is no change. This will ensure that the store has enough change to find the guests.

7, to be familiar with the menu, if you see the menu changes to update the menu content in your mind.

8, we must maintain a modest attitude, to remember that 360 lines of work out of learning, to continue to learn.

The work of this time to my experience is very profound, I think we do everything is, a little bit of progress every day: the accumulation of sand into a tower, accumulation of little into a lot, a lot of success is the accumulation of a little bit of a small and into a big tool. Every day a little bit of innovation, is in the direction of; every day do a little bit more, is in the direction of harvest; every day a little bit of progress is in the direction of success.

Do waiter experience summary of four

20__ year is coming to an end, this year is a busy year, is a brilliant year, the hotel in the care and support of the higher leadership, in the correct leadership of the manager of the so-and-so, through the concerted efforts of all employees, hard work, and achieved great results, the occupancy rate has always remained at 90%, the hotel performance has reached record highs, and the hotel has been the first time in the world that the hotel has achieved a record high. Above, the hotel performance record high, in terms of safety, health, service and other aspects of the relevant departments have been affirmed and the guests unanimously praised. As an employee of the hotel, I have made good achievements through my own efforts, and I have been recognized as an excellent employee by the hotel and rewarded many times. I mainly from the following four aspects of good work.

First, respect the leadership, follow the command.

In the usual work, a deep understanding of the intentions of the leadership, acceptance of leadership, obedience to the arrangements, in accordance with the requirements of the leadership to do, do not shirk, do not pull the wool over the eyes, do not play smart, the work of the uncomplaining, hard-working. For the leadership praise and reward, to be able to correctly treat, not arrogant; for the leadership pointed out the shortcomings in the work can be corrected in a timely manner, not violent and not give up. To be able to complete the work tasks assigned by the leadership, often praised by the hotel and the manager of the Department of Rooms.

Second, compliance and discipline, good service.

Comply with the rules and regulations set by the hotel, do not be late, do not leave early, on time to and from work, deal with the relationship between family and work, no leave records throughout the year, to do a full attendance at work. Strictly in accordance with the workflow and leadership requirements for good service, do not leave dead ends when cleaning the room, spotless, clean, clean and tidy, for the guest service, can correctly use civilized language, to be careful, enthusiastic, patient, as far as possible for the guests to meet the requirements of the guests, can not be met, for the guests to explain clearly, to obtain the understanding of the guests. Check the room, found that the loss of hotel items, timely check with the guests, the need for compensation, the facts, explain the reasons, so that guests are satisfied.

Third, unity and cooperation, regardless of gain or loss.

and the hotel staff to mingle, good solidarity, mutual help, care and love colleagues. In the work, their work is completed, can help other colleagues in a timely manner, not afraid of hard work, not afraid of tired, on call, do not play the eye of the beholder, and colleagues have misunderstandings, to work first, do a good job communicating, eliminating misunderstandings, **** with the good work. In life, the colleagues of the false cold, colleagues sick, can call in a timely manner to greet and visit the hospital, colleagues have something at home, to understand clearly, timely care to help, as a way to enhance friendship and promote work.

Fourth, learning with an open mind, trying to improve.

Although room service work for seven or eight years, but in the hotel each time the organization's basic skills and safety training, the importance of thought, action, proactive. Do ear to, eye to, mouth to, heart to, hand to. Learn to take notes, listen carefully, ask questions if you don't understand, go home and study in time to deepen the impression, work, carefully figure out the correct application, don't understand, won't teach the leadership, teach colleagues, understand and understand, don't leave a blind spot, so that their own level of service and personal qualities and then on a new level.

Existing shortcomings and problems:

1, sometimes the work enthusiasm is not high, not too active, there is the phenomenon of procrastination. Sometimes check out more, time is tighter, room hygiene cleaning is not careful, there are still missing places. Check the room, more supplies, sometimes there is the phenomenon of forgetting to register, to the individual and the unit has caused losses.

2, the level of service needs to be improved. Civilized polite language used less, the attitude is more rigid, lack of initiative.

In the new year, in the care and support of the higher-ups, under the correct leadership of the manager of so-and-so, I will seriously do my job, and strive to improve their level of service, unity of colleagues, and be proactive, so that they will listen to the words, will serve, will learn, and all the staff of the hotel together in unity and coordination, **** with the efforts to make the hotel in the new year is red-hot, the performance of the rapid progress, and the section high! The hotel is a great place to work.

Do waiter experience summary of five

A year, under the correct leadership of the leadership of the colleagues in the active support and great help, better fulfill the floor foreman duties, the successful completion of the work task, guests and colleagues and the leadership of the praise and affirmation. Summarize the harvest a lot.

1. work overtime, early completion of the renovation

The most important work of the guest rooms this year is the former renovation work, since April after receiving notice to go to work, in order to make the new guest rooms put into use as early as one day, I and we overcame the difficulties, carry forward the spirit of not being afraid of hard work, not afraid of fatigue, every day in the completion of their own work on the basis of working overtime, continuous combat, the use of a short time to complete the room new and old furniture. Time to complete the room new and old furniture cleaning, placement and renovation of the first, middle and late indoor and outdoor sanitation and cleaning work, to ensure that the rooms are renovated and rented in a timely manner, for the company to increase revenue to make our contribution.

2, to assist the department manager to do a good job in the daily work of the Department of Rooms.

In order to better assist the department manager to do a good job in the day-to-day work, this year, the foreman has been carrying out day shift system. The implementation of this system means that the foreman must participate in the work every day, every day to supervise and participate in the service work. Worrying, laborious, offending work a dry, but also not necessarily fall good. However, in order to live up to the leadership's high expectations, not to affect the normal operation of the company, I go to work every day, except for a few days of sick leave due to injury can not participate in the work has been to participate in the work. So that our second and third floors have not been due to poor supervision or human factor accidents.

3, reasonable arrangements for floor attendants on duty, shift work.

Floor attendant shift duty is a very important part. To make the waiter not only do a good job of the company's work but also do not miss the home matters, we take the foreman every day with the white shift, so that the foreman will be able to manipulate the heart of the manipulation, to be able to instantly supervise the waiter's work, as far as possible to do only can not be done, there is no thought of it. So that each staff member can be worry-free passionately into the service work, every day with a new attitude to face the guests.

4, with the manager to do a good job of the reception, arrangements for work, work during the discovery of the problem in a timely manner, there are difficult problems should be reported to the leadership in a timely manner.

As a foreman, the most important work is to cooperate with the department manager to do a good job of uploading and downloading difficult issues. The first time I opened, all the work has to be rationalized. I put my hand in the case of the injury has not yet healed to the opening of the customer reception work. There were a lot of customers, some of whom were staying in the hotel, some of whom came to celebrate, and there were many unfamiliar faces coming and going, and most of the staff members were novices. I secretly stabilized myself, followed up every detail of every staff member, reminded them, and made careful arrangements so that the opening reception went smoothly. The newly installed guest rooms have water, electricity, telephone and other maintenance problems, every detail is recorded in detail and reported to the manager in time to solve the problem quickly, so as not to leave a negative impact on the first customers. At the same time, the staff's expectations of the voice of the normal channels reported to the leadership, expect the leadership to be resolved.

5, do a good job on the floor of the security, fire prevention, health work.

From the first day of work, the company's leaders re-emphasize the safety issue, so the safety issue is always the top priority of our usual work. So every day to arrange the work of each item I emphasize the safety issue. When checking the room, pay attention to the link, above the bed, above the floor, the hallway carpet above the cigarette is a hidden danger. Of course, it is the first issue to check. Secondly, in order to do a good job of hygiene, we have also made detailed arrangements: that is, "three clean", "three degrees", "two check" system, "three "net" health system, which includes room hygiene, bed hygiene, bathroom hygiene three "net", "three degrees" that is, bed quilt angle, furniture rubbed with brightness, work, and so on. Furniture rubbing show brightness, speed of the work process; "two check" system that is, after the health of my own self-check, ask the foreman to review. Adhere to the empty room "day one" system, timely detection of problems and timely solution, and strive to minimize the omission.

6, as a responsibility, supervision, check the floor service staff to do a good job of service.

Being the first to lead by example is the key to my good work, but also used to serve people's treasure. In addition to the daily day shift. Large health cleaning process, I have been directly involved in cleaning, and in the discovery of non-procedural or cleaning is not thorough, not only to point out the problem, but also to redo their own demonstration, so that the same error does not appear twice in the same person. In this way, new staff can adapt to the work very quickly, and the veteran staff can not only do a good job for everyone, but can also bring any new staff to join. In our daily service work, we almost always respond to requests. We answer customers' questions, guide customers to open the door, instruct customers to use the facilities in the guest room, and even help customers to shop in the mini-mart in front of the entrance when we are not busy. As the saying goes, a big river is full of water, and a small river is full of water. We hope to exchange our quality service for the company's long-term development. I hope our labor will not be wasted.

7, good service work at the same time to grasp the ideological work, to achieve unity and love, help each other, *** with progress.

Ideological work is the primary work of all work. Do a good job of thinking, its focus on half of the work is completed, in our two or three floors of this small group, how to make it achieve proper unity, give full play to the overall role of the small group. This work is a

Long-term is also the daily work, our staff is constantly changing, the structure is also constantly adjusting. The content of ideological work is constantly changing. In the daily work to understand their personality, way of speaking, living conditions, in order to the right medicine. We always take the company's put money as the lead, take the company's future development scale as the goal, take the current global economic situation as the main example to talk about the difficulty of employment, talk about the prospect of good development, talk about the company's benefit is the benefit of our own people. So that the staff from the ideological depth of profound understanding, and thus seriously into the work.

8, effectively fulfill their duties, seriously complete the other work assigned by the superiors

For the manager to arrange the various tasks we have always been uncompromisingly completed. Of course, for the staff's requirements and hopes we also timely reported to the higher authorities. I believe that only to achieve the staff from the deepest satisfaction in order to be more enthusiastic and fully engaged in his work. Only staff body and mind to face the customer, can make customers have a real home feeling.

Over the past few days, two or three floors in the two levels of leadership in the correct guidance and everyone's *** with efforts, *** reception of foreign customers, the sale of guest rooms, economic income of ___ yuan, despite the achievement of a certain degree of economic benefits, but from the leadership of the expectations of the great big big, in the year of ___, I will spare no effort to lead colleagues to take up the effort again and again, to grasp the quality of our service, enhance our service standards, and improve the company's overall efficiency. Create a new situation of service work.

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