With 13 telemarketing, customers can't refuse you. If the customer says, "I'm not interested." Then the telemarketer should say, "Yes, I totally understand. Of course, you can't be interested in something you can't believe or don't have any information at hand. It is reasonable and natural to have doubts and questions. Let me explain something to you. What day is suitable? ……"
2. If the customer says, "I don't have time!" Then the telemarketer should say, "I understand. I never have enough time. But as long as 3 minutes, you will believe that this is an absolutely important issue for you ... "
3. If the customer says, "I'm not available now!" The telemarketer should say, "sir, Rockefeller, a rich American, said that spending one day a month is more important than working for 30 days!" " We only need 25 minutes! Please set a date and choose a convenient time for you! I will be near your company on Monday and Tuesday, so I can visit you on Monday morning or Tuesday afternoon! "
4. If the customer says, "I'm not interested!" Then the telemarketer should say, "I quite understand, sir." It's too much for you to be interested in something that you don't know what the benefits are. " That's why I want to report or explain it to you in person. Will I come to see you on Monday or Tuesday? "
5. If the customer says, "I'll think about it and call you next week!" Then the telemarketer should say, "Welcome to call, sir. Do you think it will be easier? " ? Shall I call you later on Wednesday afternoon, or do you think Thursday morning is better? "
6. If the customer says, "Would you please send me the information?" Then the telemarketer will say, "Sir, our materials are all designed outlines and drafts, which must be modified according to the personal situation of each customer according to the instructions of the staff, which is equivalent to tailoring. So I'd better come to see you on Monday or Tuesday. Do you think it's better to wait in the morning? "
7. If the customer says, "Sorry, I have no money!" Then the telemarketer should say, "Sir, I know only you know your financial situation best." However, it will be most beneficial for the future to help make a comprehensive plan now! Can I call on Monday or Tuesday? Or, "I understand. After all, not many people want what they want. Because of this, we are now choosing a way to create maximum profits with the least money. Isn't this the best guarantee for the future? In this regard, I am willing to contribute my strength. Can I come to see you next Wednesday or weekend? "
8. If the customer says, "At present, we are not sure what the business development will be." Then the telemarketer should say, "sir, we have to worry about the future development of this business in marketing." Please refer to it first to see where the advantages of our supply plan are and whether it is feasible. " Is it better if I come on Monday or Tuesday? "
9. If the customer says, "If I want to make a decision, I have to talk to my partner first!" Then the telemarketer should say, "I totally understand, sir. When can we talk to your partner? "
10. If the customer says, "I want to discuss it with my wife first!" Then the telemarketer should say, "Yes, sir, I understand. Can you invite your wife to talk to you? About this weekend, or which day do you like? "
1 1. If the customer says, "We will contact you again!" Then the telemarketer should say, "Sir, maybe you don't have much desire at present, but I'm still happy to let you know if you can participate in this business." It's good for you! "
12. If the customer says, "Say it or sell something?" Then the telemarketer should say, "Of course, I really want to sell something to you, but I will only sell it to you if it can bring you something you think is worth looking forward to." Can we discuss and study this problem together? I'll see you next Monday? Or do you think it's better for me to come over on Friday? "
13. If the customer says, "I have to think about it first." Then the telemarketer should say, "sir, haven't we discussed the relevant points?" Let me ask you honestly: What are you worried about? "
Sales taboo 1. Don't listen carefully to the voice of customers.
Many salespeople blindly introduce how good their products are when communicating with customers, but forget to listen to the voice of customers. Do they really know what customers want? What is the problem she wants to solve most? How does this product help her? The transaction lies in communication. Only by continuous communication can we better grasp the needs of customers, listen more and let customers talk more. If she talks too much, let her express her thoughts on the product, and you will know how to answer customers' doubts with your own expertise. Remember to listen more and answer properly.
2. Guess the needs of customers out of thin air;
What you think is your own idea, not what the customer really wants. Guess is not unique. The guess is true only if authentication is required. Communicate with customers more and let them tell you what her real needs are. Why daydream that doesn't exist?
3. Eager to introduce your products and services.
Sales should not only simply introduce products to customers, but also focus on narrowing the distance between the two sides and finding the most suitable entrance so that customers can't refuse you. Going straight to the point is a taboo in sales, because it will stimulate customers' nervousness and vigilance and form sales obstacles. Since we can't break through from the front, we might as well adopt circuitous tactics, bypass obstacles, and naturally talk about the products we sell from the interests of customers, so as to eliminate customers' vigilance and make the transaction logical.
4. Don't ask customers about their purchase intention;
In the process of sales, the customer's feelings are the most important, instead of just telling customers, buy it, buy it, this thing is really good, buy it, you will only make customers afraid and make them not want to buy it. This is called strong buying and selling, and it will only disgust customers. I had a little intention to buy it, but it disappeared at once. We should use the professionalism of the product and the value of the product itself to solve the needs of customers. Give her what she wants, make her more and more interested in buying, and the transaction is successful.
5. Treat different customers with the same words,
You have succeeded in the same method and speech, but you have different thinking and purchasing power for different people, so you can't just use the same method, which will only make your skills less and less. Learn more and use more, and increase the chance of transaction.
6. Don't ask the customer's budget;
Everyone's consumption pattern is different. You don't ask the client's budget. The lion opened his mouth and asked the customer to buy one that was beyond her budget. Even if she likes one thing again, she won't buy it. Even if she bought it and went home for a while, she would regret it. How will you return the goods in the future? Sales are not one-off sales, but sustainable sales with high rate of return. So communicate with customers more, listen more and ask customers what they think, and you will gain a lot.
7. Do not pay attention to the outstanding problems of customers;
Often in the process of communication, a customer's problem is a very simple thing to us, and we often ignore the small problems that customers inadvertently appear, so solving the problems that customers want to solve in the process of communication will make him feel more secure and valuable. Paying more attention to the customer's problems and the topics she elaborated may indirectly tell you what she wants.