What are the modes and methods of humanized management in catering industry?

I am an employee in the catering industry. The following is my experience gained from three years of catering management. I would like you to share it.

1 The most important thing is harmonious leadership and management ethics. 2. People who win the hearts of the people win the world.

Leadership: the public power given by the organization.

Personal charm: title is not strength.

Some new supervisors, especially those who have been promoted quickly, will inevitably be pretentious and domineering. "Young people should study more, as I used to think." "Recently people attack less and less. It is getting worse and worse. "

A goat climbed to the top of a high-rise building in a farmhouse. There is a wolf walking under the house. Goats think they are high. Monet the Wolf. So he called it, "You stupid, stupid wolf. "The wolf stopped and said," You coward. It is not you who scold me; It's where you are now. "

Definition of management ethics:

Ethics refers to the rules or principles used to distinguish right from wrong, which are designed to help decision makers judge whether a certain behavior is right or wrong, or whether such behavior is accepted by the organization.

Basic principles of leadership:

The art festival of how to lead an artist, not how to do things. The ultimatum determines the ability of a leader's personal quality and personality.

leaders succeed through the efforts of the employees they lead. The basic task of a leader is to build a highly self-taught and productive work team.

leaders should build bridges of communication. " -Drucker Foundation's Dialogue with Leaders.

"I don't think leadership can be taught. But we can help people discover and tap their own leadership potential. " -(John Kurt)

"A leader must be upright, honest and considerate of the feelings of others. And do not put the interests and needs of individuals or small groups at the top of all measurement standards. Otherwise people wouldn't follow him. "-John Kurt

former U.S. Secretary of State General Colin Powell thinks that it is a utilitarian view that knows how to motivate

four moral values

morality: to provide as many benefits as possible for as many people as possible

moral right view: to respect and protect individual rights (such as privacy, freedom of speech and freedom of fashion).

fairness theory and morality: implementing rules fairly

comprehensive social contract theory: general social contract among economic participants (and more specific contract among a certain number of people in a community (which stipulates which behaviors are acceptable).

Five factors affecting managers' moral quality

1. Moral development stage: pre-convention stage. The stage of norms and principles (from benefiting oneself, being expected by others and doing the right thing, having one's own moral standards) < P > 2. Personal maturity. Strength of self-confidence, control center (people with external control center or internal control center)

3. Structural variables: whether there is clear and reasonable guidance, evaluation, rewards and punishments

4. Organizational culture: (strong culture, weak culture)

5. Problem strength

Morality

Selfless dedication (public servant's heart)

Ethical model.

2. sense of responsibility: I am the root of everything

3. establish the concept of honesty: honesty is the foundation of doing things for people

4. treat people and things fairly

5. be broad-minded, regardless of personal gains and losses

6. don't be jealous of talents (be good at finding talents and don't let subordinates surpass themselves)

7. love your career → do it. Only concentration can lead to success