(1) Develop multi-level and diversified community services.

1. Actively promote the coverage of public services to the community. Relying on community comprehensive service facilities and professional service institutions, we will carry out services such as labor and employment, social insurance, social services, medical and health care, family planning, cultural and sports education, community safety, legal publicity, legal services, legal aid, people's mediation, postal services, popular science publicity, and floating population service management for all community residents, and effectively protect the service needs of social groups such as entitled groups, low-income groups, minors, the elderly and the disabled. Do a good job in the management and service of released prisoners and community prisoners. Strengthen and improve public services and social management for migrant workers and their children. Party organizations in street communities should give full play to the core role of leadership, and vigorously promote the construction of community public service system by carrying out activities of striving for Excellence. Establish a new pattern of community public service under the unified leadership of party committees, led by grass-roots governments, assisted by community organizations and participated by social forces. The goal and task of community public service development during the Twelfth Five-Year Plan period-developing community employment, social insurance and social services. Relying on community comprehensive service facilities, we will strengthen the construction of streets and communities' employment, social insurance and social service platforms, equip them with standardized facilities and equipment, and improve their service functions. Vigorously develop the family service industry focusing on domestic service, old-age service, community care service and patient care service, and implement the targeted training project for employees in the family service industry, so that social security cards and social service information fall into the community.

-develop community health care and family planning services. The establishment of residents' health records, health education, vaccination, children's health care, maternal health care, elderly health care, chronic disease management, severe mental illness management, infectious diseases and public health emergencies reporting and handling, health supervision and co-management and other national basic public health services are provided to community residents free of charge, and the contents of basic public health services are gradually expanded and deepened. Provide family planning publicity and education, policy consultation, technical services, prenatal and postnatal care guidance, contraceptive distribution, follow-up services, reproductive health care, personnel training, family planning services for floating population and family planning administrative affairs, and real population dynamic information collection.

-develop community culture, education and sports services. Extensive social and cultural activities have been carried out, cultural centers with comprehensive service functions have been established in all completed community comprehensive service facilities across the country, and the establishment of public electronic reading rooms and public welfare online places for minors has been promoted. Extensively carry out community education, innovate the system, mechanism and mode of community education development, focus on building a number of standardized and exemplary national learning centers, popularize scientific and cultural knowledge, and build a learning community. Sports venues and facilities are generally built in communities. More than 51% of cities and urban areas have "National Fitness Activity Centers", and more than 51% of streets and communities have convenient and practical sports fitness facilities.

-developing community legal and public security services. Improve the legal and public security service functions of community comprehensive service facilities. Promote people's mediation, resettlement and education, legal publicity and education, legal aid and other services into the community to achieve full coverage of legal services in the community. We will further promote the strategy of community policing, strengthen the construction of groups for prevention and treatment, and comprehensively improve the comprehensive management level of community public security.

-developing community services for the convenience and benefit of the people. Actively promote the construction of community vegetable shops, domestic service outlets and community breakfast service outlets. Rebuild and update the mailbox of residential building in urban stock. 2. Vigorously develop services that facilitate the people and benefit the people. Improve the community service network to facilitate the people and optimize the layout of community business structure. Encourage and support all kinds of organizations, enterprises and individuals to set up residential service industry, focusing on the development of community residents' shopping, catering, maintenance, beauty salons, laundry, family service, logistics distribution, express delivery and recycling of renewable resources, and cultivate new service formats and service brands. Encourage powerful enterprises to set up supermarkets, convenience stores, standardized vegetable shops and breakfast outlets in the community by means of chain operation. Encourage postal services, finance, telecommunications, supply and marketing, gas, tap water, electricity, product quality supervision and other public service units to set up services in the community to meet the diverse needs of residents. Coordinate the development of family service industry and support large family service enterprises to set up convenience sites in the community by means of chain operation. We will promote the construction of community credit measurement system, continue to implement the "double-entry project" of community commerce with "convenient consumption into the community and convenient service into the family", and initially establish a community business system with reasonable planning, balanced structure and orderly competition. Actively promote the socialization of logistics services of units stationed in the district. Vigorously promote property management services, establish a linkage mechanism between community management and property management, and improve the quality of property services. Establish a new pattern of community service for the convenience and benefit of the people under the leadership of the party Committee, government support, social sponsorship and community organizations.

3. Vigorously develop community volunteer service. According to the composition of community residents, cultivate different types and levels of community volunteer service organizations. Actively implement the system of reporting to the community where party member lives and the feedback system of community performance in party member, and give full play to the vanguard and exemplary role of party member. Organize and drive civil servants, professional and technical personnel, teachers, youth league members, young students and healthy retirees to join the volunteer service team. Strengthen the management of volunteer service, establish and improve the incentive and guarantee mechanism, encourage and support social forces to participate in volunteer service activities extensively through government purchase of services, and promote the standardization, institutionalization and legalization of community volunteer service. Encourage and support resident units and community residents to carry out mass self-help service activities such as neighborhood mutual assistance, and provide services for needy groups such as the old, the young, the sick and the disabled. Advocate and organize community residents and resident units to carry out social donation, mutual help and commitment to service, and provide assistance services for the needy groups in the community. Relying on community volunteer service organizations, establish a new pattern of community volunteer service initiated by the Party committee and government, supported by community organizations, led by party member, led by professional social workers, and widely participated by resident units and residents.

(2) improve the network of community service facilities.

increase the investment in community service infrastructure construction, comprehensively consider the service population and coverage radius, and gradually establish a network of community service facilities based on comprehensive community service facilities, supplemented by special service facilities, supported by service outlets and supported by community information platforms.

1. Reasonable layout of community service facilities network. According to the requirements of moderate population size, convenient service management, effective resource allocation, relatively complete functions and voluntary community residents, the number, location layout, construction mode and function division of community service facilities are reasonably determined based on urban and rural planning and overall land use planning, with municipal districts and county-level cities as units. According to the needs of work, each community should build a comprehensive and multifunctional community service station; Realize that each street has at least one comprehensive community service center. Construction planning should make full use of the existing facilities in the community and improve the enjoyment between street community service centers, community service stations and adjacent community service facilities. Unless otherwise stipulated by the state, all public services, convenience services and voluntary services targeted at the community are provided in comprehensive community service facilities, so as to strengthen the integration of various service resources and avoid repeated construction.

2. Improve the functions of community service facilities. Improve the following main functions of community service stations: first, organize residents to carry out democratic deliberation, dispute mediation, charity, neighborhood mutual assistance, voluntary service and other activities; The second is to act as an agent for public services to ensure that all public services cover all residents in the community; The third is to provide community residents with sports education, health and leisure, old-age care, difficult help, information post, family services and other services to facilitate the people and the people; The fourth is to provide office and activity places for community party organizations and autonomous organizations; The fifth is to collect basic information and reflect residents' demands.

Improve the following main functions of the street service center: First, collect and summarize basic community information, and handle social management and public services; The second is to carry out cultural and sports, medical and health care, family planning, employment and social security, social services, convenience of life and other service activities; The third is to cultivate and develop community social organizations, and guide and coordinate community service stations and community social organizations to carry out service projects.

3. Vigorously promote the construction of community informatization. Improve community information infrastructure and accelerate broadband access. Popularize information means suitable for the needs of community residents and improve their ability to use information technology. Integrate public service information such as community employment, social security, subsistence allowance, health, family planning, culture and training, and develop "one-stop" services for community residents. Give full play to the communication function of community comprehensive information platform among grass-roots governments, enterprises, community organizations and residents, facilitate community residents and promote community harmony. Improve community management and maintain community safety through informatization.

(3) Strengthen the construction of community service talents.

establish a community service talent team with members of community party organizations and community autonomous organizations as the backbone, full-time community workers as the focus, and government personnel, other community service practitioners and community volunteers as the supplement.

1. Make a development plan for training community service talents. In accordance with the requirements of the National Medium-and Long-term Talent Development Plan (2111-2121), the construction of community service talents should be incorporated into the local talent development plan, and the development plan for community service talents should be studied and formulated to encourage and attract outstanding talents to flow to the community.

2. Enrich and expand the cadre team of community residents' committees. Select the members of the "two committees" of the community in accordance with the law, and gradually expand the direct election scope of the leading bodies of community party organizations and community residents' committees. Improve the sub-committees of residents' committees, and select the heads of the residents' groups and the building gates.

3. Actively promote the specialization and professionalization of community service talents. According to the needs of the work, open recruitment for the society, equipped with a certain number of full-time community workers. Actively develop community service jobs, expand the scope of employment, and attract more people to engage in community service work. Expand the sources of community service personnel, encourage the staff of party and government organs, enterprises and institutions to help in the community, encourage outstanding talents such as college graduates, demobilized soldiers and social workers to work in the community, and optimize the structure of community service personnel. Strengthen the research on community service and the construction of relevant disciplines of community service in various universities and scientific research institutions, and train all kinds of professionals for the community service system.

4. Establish and improve the training system for community service talents. Encourage community service personnel to stand on their posts and become self-taught, support them to participate in various vocational qualification examinations and academic education examinations such as social work, take various ways to strengthen the training of existing community service personnel, and continuously improve their service awareness, professional quality and professional level. Establish and improve the talent incentive system, and implement welfare benefits such as living allowance, salary and social insurance for community service personnel in accordance with relevant laws and policies. Care about the growth and progress of community service talents, explore the establishment of institutional channels to cultivate and develop party member, recruit civil servants, select grassroots cadres, and recommend party representatives, deputies to the National People's Congress, CPPCC members and model workers.

(4) promote the innovation of community service system and mechanism.

1. Establish and improve community service organizations. Establish and improve community party organizations and community residents' self-governing organizations. If there is a large population in the jurisdiction, professional community service institutions can be established according to the needs of the work, so as to realize the full management and seamless management services for all members of the community. Strengthen community party building work, vigorously cultivate community service, public welfare and mutual assistance social organizations, pay attention to cultivating the team of community social organizations, implement a filing system for community social organizations that do not have registration conditions, and provide assistance in organizational operation and activity venues. Strengthen policy support, and actively guide all kinds of social organizations and volunteers to participate in community management and services through government purchase of services, establishment of project funds and subsidies for activities. Promote the construction between the Party and the masses, establish and improve the position of mass organization service activities, and support mass organizations such as trade unions, youth leagues, women's federations and disabled persons' federations, aging associations, family planning associations, community sports instructors' associations and charitable associations to give full play to their respective advantages and actively participate in organizing community service activities.

2. straighten out the responsibilities, authorities and their relationships. Universal implementation of community public service access system, where the city, street level can handle social management and public service matters no longer extend to the community; Matters that fall within the responsibilities of the grass-roots government and its functional departments and sub-district offices shall not be passed on to community organizations; All matters that should be assisted by community organizations according to law should provide necessary funds and working conditions for community organizations; Where the relevant service matters entrusted to community organizations should be handled, the "right should go with the responsibility and the fee should be transferred with the matter". Combine institutional innovation with technological innovation, actively promote the "one-stop" service mechanism of community public services, integrate the offices of government departments at the grassroots level in urban and rural areas, reduce management levels, merge similar or identical service projects, integrate service resources, optimize personnel structure, streamline service processes, and enhance service capabilities. Improve policies, further promote the specialization, standardization, branding and chaining of community services, improve the quality and level of community services, and enhance the functions of community services. Further improve and perfect the mechanism of * * * stationed in * * *, establish the evaluation system of community service for resident units, and expand the function of resident units to participate in community service.