Legal basis: Article 13 of the Measures for the Administration of Catering Industry (Trial) shall establish and improve the corresponding service flow, and clearly stipulate the time, scope and charging standard for providing take-away service; According to consumers' orders and food safety requirements, select appropriate transportation tools and equipment, deliver them to consumers on time, with good quality and quantity, and provide corresponding documents.
"Measures for the Administration of Catering Industry (Trial)" Article 14 When carrying out promotional activities, catering operators shall clearly indicate the promotional contents, including the reasons, methods, rules, duration, scope of promotional products and relevant restrictive conditions. Catering operators should make good preparations for raw material reserves and services before the start of promotional activities, and fulfill relevant obligations as promised. In the promotion activities, catering operators shall not deliberately delay the provision of related goods or services, and shall not reduce the quality of goods or services in any form.
Measures for the Administration of Catering Industry (Trial) Article 15 Catering operators shall establish and improve the customer complaint system and designate specific departments or personnel to receive and handle consumer complaints. The complainant shall be informed of the results of the acceptance, transmission and handling of the complaint.