There are many kinds of complaints from hotel guests, such as hotel facilities and equipment, service quality and attitude, abnormal events and so on.

Guest's complaints about service attitude

The service attitude of guests to employees, such as rude words, indifferent attitude and indifference, sometimes disputes often occur between guests and employees because of personality and emotional problems.

2

Complaints about facilities and equipment

As a complaint caused by the hotel's air conditioning, lighting, water supply, elevators and other equipment and facilities. Even if a relatively perfect maintenance system is established, the potential problems of all facilities and equipment cannot be eliminated. Especially in old hotels with a long history, this phenomenon is more likely to occur.