Hotel receptionist internship experience (1) As a graduate majoring in hotel management, I have been applying for xx Hotel for some time. Looking back on this period, it was a precious experience in my life and left me with unusual memories. Looking back on this internship in the hotel, I feel that I have benefited a lot and learned a lot of knowledge that I can't learn in class and books. During the internship, the unit gave me enough tolerance, support and help. Under the careful care and guidance of leaders and colleagues, through their unremitting efforts, all aspects have made certain progress.
I was assigned as an intern at the front desk of the hotel. The work shifts at the front desk of the hotel are divided into three shifts: morning shift, middle shift and all-night shift, with weekly rotation and rest. There are two people in the all-night class, three in the morning class and three in the middle class. One of them is a full-time cashier, and the other two distribute the remaining work according to the actual workload. This arrangement is relatively loose, which can be assigned to one cashier, one person is responsible for registering sales, and the other person is responsible for other services and contact work in the case of heavy workload, which can also reduce the pressure on cashiers and make them clear-headed and not make mistakes. Most importantly, this way of working can quickly let newcomers gain experience, get guidance from shift colleagues when the workload is small, absorb more experience when the workload is heavy, and grow rapidly.
Perhaps, in the eyes of others, the work at the front desk is very simple. In fact, the procedure of this work is complicated and numerous. During these months of long or short talk, I found that to do a good job, we must adjust our mentality. No matter whether the work is heavy or leisure, we should complete every job with a positive attitude instead of complaining. When you make a mistake, try your best to make up for it, instead of running away. At present, the salary of the front desk of a hotel is generally the basic salary plus commission, which means that there are many guests staying and the salary is high, which is the motivation to encourage everyone to work hard and work overtime. As a newcomer, I will inevitably make mistakes in my work, but fortunately, my manager and colleagues didn't blame me very much and gave me comfort and encouragement, which made me very moved. I am very grateful to an elderly colleague for telling me that no matter what kind of environment, I should remember three things: first, diligence, second, patience, and third, never be ashamed to ask questions.
I really learned a lot these days. In addition to some basic skills and common sense of service, I also learned how to be a man, how to deal with my own interests and those of the hotel, how to deal with interpersonal relationships among colleagues, and how to adjust my mentality. What I realized was that a waiter should have a strong sense of service. Practice is a good platform for us to have a new understanding and familiarity with society. Only when we have experienced it in reality will we understand that this society is so complicated and far from being as simple as we thought. During my internship in a hotel, for a while, I found my ideas and opinions so naive, but then I gradually let them go. When I first started working, I didn't adapt to the long standing time and the change of work arrangement. At the end of the day, my hands and feet are stiff and sore. The first thing I want to do after work is to find a place to sit down and rest. I really can't stand it for a while. For these, I gritted my teeth and persisted, and I realized more deeply that it is not easy to survive. When I was at home, I had no worries about food and clothing. I didn't really think about how these things came from. Now when I have a job, I find it hard to get it. In college, we are just a blank sheet of paper, and appreciate society and life through practice. At school or at home, there may be teachers or parents who specify what to do today and what to do tomorrow, but here, no one may necessarily tell you this. You must do it consciously and try your best. The efficiency of a job will be evaluated differently by others. In school, it is mostly a learning atmosphere. After all, school is a place to study, and every student is striving for higher scores. This is the workplace, and everyone will work hard to get higher salary and promotion. There is competition in both study and work. In the competition, we should constantly learn from others' advanced places, and also learn how others behave, so as to improve our ability. In this position at the front desk, I can gradually feel the human feelings in the society. I have accumulated a little social experience, learned the way of life and understood the complexity of interpersonal relationships, which is the most precious part of the whole internship process. During the whole internship, I not only saw my good side, but also magnified my shortcomings and deficiencies in all aspects without reservation, which made me pay attention to what I didn't pay attention to.
Through this internship, I have a comprehensive understanding of the organizational structure and business of the hotel, met all kinds of guests and made many good colleagues and friends. They let me know more about society, broaden my horizons and teach me how to adapt and integrate into society. During my internship, I contacted the society in advance, realized the current employment situation, and made a plan for my recent employment plan in advance. Through this internship, I found the point of convergence between myself and society, and gave guidance for my employment direction.
Internship experience at the front desk of the hotel (2) According to the arrangement of the teaching plan, I was assigned to xx, xx to xx, xx hotel management internship courses. During the five-month internship, I was deeply touched, learned a lot and gained a lot. I personally realized the hard work, the complexity of society, the importance of practice and the necessity of reading. During my internship, I carefully combined my book knowledge. Strictly follow the school's arrangement and plan step by step, take your time according to the guidance of the hotel leaders, study hard and do it actively, master the basic business process of the hotel, learn the daily operation norms of wine spots, understand the cooking methods and eating habits of some xx dishes, understand the daily table manners of xx people, and feel the necessity of standardized service and personalized service. At the same time, I have a preliminary understanding of xx catering industry ... I have benefited a lot and felt deeply. I deeply realize that learning and internship are closely combined and inseparable, and learning and internship are equally important, especially internship is very important; In today's increasingly fierce knowledge competition, obvious common sense competition, increasingly precious experience competition, materialistic cross-flow and developed economy, hotel service industry has greatly changed people's outlook on life, money, values and interests, and made people's spiritual pursuit and material enjoyment undergo earth-shaking changes. Therefore, it is more obvious for the hotel industry, which has just started and has a bright future. It is precisely because people see this bright prospect that many businessmen turn their eyes to hotels. At the same time, for those who study this major ourselves and intend to engage in this industry in the future, it is said that it has also produced endless motivation and pressure, which is a sober step for us to engage in the future development of this industry and understand a lot!
Due to the interference of a series of external factors, such as the objective climate, economy, life and population quality in the north and south, I am particularly unaccustomed to eating there. Coupled with the hot climate and discomfort of eating, and the strangeness to the hotel environment and colleagues at the beginning of work, I have had a process of adaptation and adjustment for nearly half a month, which is also a time to challenge us and test our perseverance, but the mutual encouragement among my classmates and the concern of hotel leaders have refreshed me. One step at a time, the confidence and strength to overcome difficulties and challenges, the patient teaching of leaders and the enthusiastic help of colleagues all inspire me, especially the heartfelt feeling of wanting to enter the society as soon as possible, which is the driving force for me to adapt to hotels, get used to life and study hard.
According to the needs of work, I was assigned to the front desk for the first time. I was completely distracted. The hotel adopted a way of getting to know each other. The work of the front desk is mainly divided into reception, room sales, check-in, check-out and fee settlement. Of course, this also includes answering guests' questions, helping them with service requirements, telephone transfer, taxi outbound service and air ticket reservation. In addition, the front desk is the direct contact department of the guests, so many requests of the guests will not be directly put forward to the floor attendant, but the first department they contact-the front desk, so the front desk will also work as the coordination center of the whole hotel. The requirements of the guests are basically the same. The lack of a hair dryer, a towel and a clothes hanger is usually trivial, but some guests will make trouble without reason. For example, when booking air tickets, the guest himself said that he would book three air tickets to Beijing, and the guest signed for confirmation. But when our front desk staff booked the tickets for the guests, the guests refused to admit that they had booked three tickets and asked us to refund the extra tickets. Although it was not our fault, the hall manager asked us to admit our mistake and refund the ticket because he had his own signature confirmation form. I was very angry at that time, but as the saying goes, "the customer is God" and "the guest is always right" are well-known management maxims in the hotel industry, and I deeply realized them.
At the front desk of the hotel, the work is divided into three shifts: morning shift, middle shift and all-night shift, and it is rotated once a week. There are two people in the all-night class, three in the morning class and three in the middle class. One of them is a full-time cashier, and the other two distribute the remaining work according to the actual workload. This arrangement is relatively loose, and one cashier can be assigned, one person is responsible for registering sales, and the other person is responsible for other services and contact work under heavy workload. But also can reduce the cashier's pressure and make the cashier clear-headed and make no mistakes. Most importantly, this way of working can quickly let newcomers gain experience, get guidance from shift colleagues when the workload is small, absorb more experience when the workload is heavy, and grow rapidly.
Little by little, we study repeatedly day by day, and we are not ashamed to ask questions. Finally, it is the basic essentials of the whole reception, and I know the operation process like the back of my hand. However, due to the passage of time and the combination of theory and practice, we found some shortcomings of the hotel and suffered the pain and helplessness of the hotel people discriminating against our college students, so we had a theoretical debate with some hotel leaders. Especially for our unfair work arrangements and psychological prejudice, we are very unacceptable. Two months passed, and in order to study, we began to actively apply for changing departments to study. However, due to the different positions and interests of the hotel and us, formal consultations were held. But it finally gave us an opportunity to communicate and learn from each other. I then applied to be transferred to the housekeeping department as a grass-roots waiter, which was very different from my previous job. The front desk is mental work, while the room is mainly manual work. I began to learn to do more and talk less. This kind of work is also very good, simple and pure, without competition and trouble. I learned how to make a good guest room and how to make it clean and tidy. Over time, I studied in the guest room for 25 days, but the superior leader wanted to transfer me to another branch of xx Hotel. Originally, I signed up voluntarily, but without knowing it, the hotel directly informed me to transfer, and I really didn't want to go. However, the hotel forced me to go. We explained to the leader that we were about to end our internship and hoped to stay here and study in a stable environment. In the last month, we don't want to adapt to the environment and corporate culture of another hotel, which will only make us more confused and learn nothing. But the hotel couldn't accept our suggestion and finally contacted the school. But in the case of uncertain results, the hotel made a decision to dismiss me. I have no choice but to leave. I completed my five-month internship and learned the workflow of reception and the basic essentials of room arrangement. At least I learned something I couldn't learn at school.
Although internship is only a short time in my student career, in the process of work, I don't simply sell my own labor force in exchange for remuneration, but always serve others with the standards of a student, especially a social worker. Only one kind of love is not enough. What I learned is a kind of consciousness, a kind of consciousness of serving others. Maybe I won't be hired as a waiter in the future, but this awareness of caring for others and making contributions to society will last forever. Internship is a process of contacting society. Through this internship, I have a comprehensive understanding of the organizational structure and business of the hotel, met all kinds of guests and made many good colleagues and friends. They let me know more about society, broaden my horizons and teach me how to adapt and integrate into society. Let me get in touch with the society in advance, realize the current employment situation, and plan ahead for my recent employment plan. Through this internship, I found the point of convergence between myself and society, and gave guidance for my employment direction.