You can order food two hours before departure, or you can order it for others

After the ticket purchase order "Nanjing South-Beijing South" is generated, a button for ordering service will appear on the page. You can book meals at Nanjing South Departure Station, or you can book meals along the way, such as Jinan and tianjin railway station, as long as you have a good grasp of the arrival time. If you want to make a reservation for others, you only need to fill in the corresponding seat information and leave the phone number of the actual receiving passenger. Each catering station also has the deadline for placing an order and the time for returning the order, which is generally two hours before the departure time of the station. In addition, if passengers change their meal plan, they must cancel the reservation two hours before the delivery station starts on time. After the cancellation, the money will be automatically returned to the payment account.

ordering method: at present, catering reservations can be made through 12316.cn website and 12316 mobile APP.

ordering time: you can only order meals during business hours from 6: 11 to 23: 11 every day, and you can order meals 1.21 minutes before the start of EMU trains in 27 high-speed rail stations.

Payment for ordering food: Alipay or WeChat can be used for payment, but other payment methods are not supported at present.

after the successful reservation, the delivery staff will deliver the meal to the seat designated by the passenger when taking the bus. If a passenger holds a seatless ticket, when ordering a meal, he must indicate the number of the train, the car number and the mobile phone number of the diner.