1. Supervise and control the operation:

(1) Patrol and check the sanitation of the bar and service desk and the placement of articles after the daily business ends and before the business starts, so as to ensure the normal business of the lobby bar the next day;

(2) master the use of tableware and utensils in the lobby bar, report the problems to relevant departments, and ensure the integrity of tableware and utensils in the lobby bar;

(3) Control the customer situation in the service area, solve the problems raised by customers in time, accept and handle customer complaints, listen to customers' opinions and suggestions and report to superiors;

(4) Grasp the state of liquor inventory, record the number of sales, do a good job in liquor control, and ensure the sufficient supply of liquor;

(5) Manage and check the billing and closing of drinks and food sales, and strictly control the credit to avoid the loss of the company's interests;

2. Work arrangement and assessment of subordinate employees:

(1) Explain the work situation and matters needing attention of the subordinate employees every day, arrange the work shifts of the subordinate employees, assign the work tasks of the subordinate employees, and ensure the normal operation of the lobby bar;

(2) check and supervise the work of subordinates, including their work efficiency, service attitude, standardization and standardization, and point out the shortcomings in their work in a timely manner;

(3) Assess the work indicators such as the attendance of subordinates and record them in detail, and report to the superior;

3. Guest service:

(1) Answer customers' inquiries in a polite manner, provide customers with necessary help and services, and try to meet customers' needs;

(2) be familiar with the characteristics of the guests, take the initiative to solicit opinions and suggestions from the guests and carefully record them to maintain the relationship between the company and the guests

;

4. Internal and external communication:

(1) Make horizontal contact with relevant departments according to working procedures, and put forward requirements for defining disputes between departments in time;

(2) According to the business situation and existing problems of the lobby bar, report to the superior regularly and make relevant suggestions;

(3) timely convey the instructions of superiors and carry them out.

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