Work functions of hotel departments Author: Anonymous Source: Professional Catering Network Release Time: July 31, 2112 Click Number: 637 Font: Small and Large Collection Directory

1. Work functions of administration department

2. Work functions of finance department

3. Work functions of purchasing department

4. Work functions of catering department

. Capabilities

8. Functions of Training Department

Functions of Administration Department

(1) Administration Department is the department in charge of administrative affairs and logistics support in the hotel, which consists of administrative motorcade, uniform room and staff canteen.

(2) The main task is to provide logistics support for employees; Ensure that the food, beverage and drinking water in the hotel meet the hygiene standards; Responsible for the maintenance of hotel vehicles; Contact with government departments, and be responsible for the approval and re-inspection of various health permits of hotels; Responsible for the sanitary management of joint ventures, cooperation and contracted projects within the hotel and coordinate and solve related matters.

(3) design the organization and prepare the personnel. Under the leadership of the decision-making level of the hotel, the organization and staffing of each department of the hotel should be determined according to the scale, grade and operating characteristics of the hotel.

(4) Formulate human resource management system. According to the hotel's human resources guidelines and policies, formulate various management systems, such as employee code, promotion, resignation, etc.

(5) plan and implement the recruitment of employees. According to the needs of hotel business, make the recruitment plan of hotel employees and organize their implementation.

(6) do a good job in wages, welfare and labor protection. According to the national policies on labor wages and hotel regulations, do a good job in grading and adjusting employees' wages, and supervise the implementation of labor protection measures in various departments.

Functions of the Finance Department

(1) Prepare and strengthen financial plans. The management and finance department shall prepare the financial plan according to the principles, policies, systems and disciplines stipulated by the relevant departments and the actual situation of the hotel, and supervise and inspect the implementation of the plan; Raise various funds, and manage and use them well.

(2) do a good job in economic accounting and control costs. The financial department should reflect and supervise the economic activities and achievements of the hotel through accounting, and control and manage the accounting process; We should use accounting data to supervise the tendentious problems in the operation of the hotel, try our best to reduce costs and save expenses, so as to improve the profitability of the hotel.

(3) Strengthen financial analysis and provide decision-making reference. The finance department should strictly assess the implementation of various economic indicators according to the financial plan; Through in-depth practical deployment research, this paper analyzes the hotel management situation, provides financial information for the hotel decision-making level, and promotes the hotel to improve its management.

(4) Insist on accounting supervision and maintain financial discipline. The finance department should strictly abide by financial discipline and organize economic activities and financial management in accordance with relevant national policies; We should resolutely stop such acts as violating the Financial and Economic Commission for Discipline Inspection, embezzling public funds for private purposes, embezzling public funds for private purposes, extravagance and waste, and ensure the preservation and appreciation of hotel assets.

Job functions of purchasing department

(1) Prepare the hotel purchasing plan. The purchasing department should make the purchasing plan of all hotel materials according to the business needs of the hotel, examine and approve the purchasing applications of various departments within the scope authorized by the general manager, and control the use of purchasing funds together with the finance department.

(2) organize the purchase of goods. The purchasing department shall organize the purchasing of required items on time, with good quality and quantity according to the purchasing application of each department and the inventory of materials. In the process of purchasing, we should shop around and strictly control the purchase price.

(3) Do a good job in the acceptance, inventory and distribution of incoming goods. The purchasing department should seriously output the acceptance, inventory, distribution, account registration and accounting of purchased materials, formulate and implement relevant rules and regulations, especially do a good job in customs declaration and tax payment of all imported materials in the hotel, and timely extract materials according to procedures.

(4) supply information. The purchasing department should often conduct market research, pay attention to collecting all kinds of information about materials, feed it back to the material using department, and put forward opinions and suggestions on the use and management of materials, so as to reduce hotel expenses and improve economic benefits.

functions of the food and beverage department

(1) grasp the market demand and reasonably control the silent menu. The catering department should understand the consumption characteristics and catering requirements of the target market customers of the hotel, master the eating habits and catering needs of guests of different ages, genders, occupations, nationalities and nationalities, and different religious beliefs, and on this basis, formulate a menu that can cater to the target market customers and meet the various needs of guests for catering services.

(2) innovate catering and create business characteristics. Hotel catering service should have the ability to attract guests and compete with other restaurants and social restaurants, and the most important thing is to create its own business characteristics. This requires the catering department to tap the potential of human resources, actively inherit the tradition, research and develop the variety of dishes, and match it with the catering environment and special services.

(3) Strengthen catering promotion and increase business income. Under the guidance of the hotel marketing plan, the catering department should study and analyze the consumption demand of catering guests, carefully select the marketing plan, carry out various forms of promotional activities, actively attract various banquets, and strive to do a good job in promoting the special catering in holidays and hotels, so as to win more customers and try its best to improve the average consumption level of guests coming to the store.

(4) Control catering costs and improve profitability. The purpose of catering management is to create profits for the hotel on the basis of meeting the dietary needs of guests. In order to improve the profitability of catering, besides expanding catering sales, we must strictly control catering costs. The first is to reduce the cost of food. The food and beverage department should set reasonable prices according to the hotel star rating and the consumption level of the target market, control the purchase price, quantity and quality of food raw materials, strengthen the management of acceptance, inventory and distribution of food raw materials, and reduce the loss and waste of instrument raw materials. Secondly, we should try our best to reduce the labor force into three. The catering department should make a good business forecast, reasonably organize the labor force and arrange the working hours of waiters according to the labor quota, and strengthen training to improve the labor efficiency of waiters, so as to reduce labor costs and reduce the consumption of low-value consumables. Thirdly, the catering department should determine the consumption standards of low-value consumables, and on the basis of meeting the needs of customers, try to reduce waste and deduction and increase profits.

Work function of engineering department

(1) Ensure the energy supply of the hotel. Ensure the normal operation of the equipment (such as power supply, heating, refrigeration, steam supply, etc.) that supplies energy for the hotel, and supply energy with good quality and quantity according to the needs of various business departments of the hotel, and at the same time, try to save energy consumption.

(2) Strengthen the maintenance of facilities and equipment. According to the type, structure, performance, operation time and technical requirements of facilities and equipment, the corresponding maintenance plan is formulated to ensure the political party operation of facilities and equipment. At the same time, employees who use equipment in various departments should be trained on the job. The training content is that employees who use equipment at work will be trained on the job, and the training content is the maintenance requirements of the equipment they will use at work. In addition, engineering maintenance personnel should patrol all the facilities and equipment of the hotel to find any abnormal conditions of the facilities and equipment, find problems and solve them in time.

(3) update and transform facilities and equipment. In order to give full play to the comprehensive benefits of facilities and equipment, avoid their aging and enhance the competitiveness of hotels, hotel facilities and equipment should be updated and transformed every few years. If it is a small-scale bureau project, the engineering department should try to construct it by itself; In the case of large-scale or major projects constructed by other units, the engineering department should do a good job of supervision. In addition, when the hotel holds major events, such as large banquets, conferences, etc., the engineering department should assist and cooperate with the layout of the venue.

functions of public relations sales department

1. sales part:

(1) making sales plan. According to the hotel's business objectives, we should collect and analyze the flow trends of various markets, formulate the sales plan for the hotel to attract tourists, and organize the implementation.

(2) establish a good cooperative relationship with customers. We should keep close contact with tourism administrative departments, foreign affairs departments, implementing agencies, airlines, railway passenger stations and local trading agencies, offices, enterprises and institutions, and communicate frequently to understand the needs of guests and establish long-term, stable and good cooperative relations to promote the sales of hotel products.

(3) Promote and sell hotel products. The target market should be determined according to the actual situation of the hotel, and all kinds of publicity and promotion work should be carried out in time to ensure the completion of the sales target issued by the hotel.

(4) feedback all kinds of information. The collected accounting information of various tourist markets should be fed back to the hotel to participate in the research of hotel product innovation and portfolio development, so as to make the hotel products more in line with the needs of the target market and increase the sales volume.

second, public relations:

(1) improve the hotel's popularity and reputation. We should make full use of news media to improve the visibility and reputation of hotels. When celebrities come to the store for accommodation, representatives of famous manufacturers come to the store to hold meetings, and the hotel participates in social welfare activities, they should inform the news media in time to improve the reputation of the hotel through news reports.

(2) gain public understanding and support. We should strengthen information communication with the public at home and abroad, establish good feelings with the public, and gain their understanding and support for the hotel's work. In the hotel, we should strengthen communication with employees, departments and shareholders to create a harmonious and cohesive internal environment; Outside the hotel, we should strengthen communication with guests, news media, government departments and communities to create an external environment conducive to the survival and development of the hotel.

(3) Feedback public information and analyze the environmental situation. Information such as the social evaluation of the hotel (such as the hotel's characteristics, advantages, service quality, etc.) and the attitude of employees and shareholders should be provided to hotel decision makers to play a role as decision-making staff; At the same time, we should always know and master the relevant information, such as the changes of national policies and decrees, the guidance of public opinion, public intentions, the economic situation and the changes and trends of the hotel market, and report to the hotel decision makers in time.

(4) Establish hotel image and maintain hotel reputation. Establishing and developing hotel image is one of the important means to promote hotel development. Therefore, we should pay close attention to the public's psychological and intention changes, the public relations strategy of high-speed hotels, and establish a good image of the hotel, so as to continuously create a good social and public opinion environment for the development of the hotel. When something goes against the hotel's image, we should be fearless and react quickly, win the support of public opinion and handle it properly to maintain the hotel's reputation.

functions of housekeeping department

1. front office:

(1) selling rooms. Cooperate with the sales department to carry out various promotional activities; Accept the room reservation and manage the reservation work; Receiving guests (with or without reservation); Check in for guests, arrange rooms and determine room rates.

(2) provide all kinds of front office services. Mainly include: going to airports, stations, docks and other places to greet guests; Baggage service; Information service; Mail service; Custody of valuables; Handling of complaints; Through the telephone switchboard services, etc.

(3) contact and coordinate customer service. The information of the customers in the process of selling rooms will be reported to other relevant departments of the hotel in time, so that each department can provide targeted services according to the needs of guests; Give timely feedback to the relevant departments on the opinions and handling of the guests who have received the complaints.

(4) establish a guest account. The hotel provides a one-time financial settlement service for registered guests. Therefore, an account card should be set up for each in-house guest, to receive the customer account information transferred from each business point, and to record the consumption of the guests during their stay in the hotel in time; Accumulate and review every night; Handle checkout, collection or transfer services for departing guests.

(5) processing all kinds of information and data. As the information center of the hotel, it should classify and process a large amount of information received every day about the demand of the tourist market, product sales, operating income statements, guests' opinions and suggestions on the hotel, and report it to the hotel customer management structure or pass it on to relevant departments in time; At the same time, it also establishes a guest history file for the guests who come to the store, records the basic information of the guests and their consumption in the hotel, and provides it to other businesses for reference; All kinds of information should also be stored and archived for easy access at any time.

second, the guest room:

(1) do a good job in cleaning and maintaining the hotel.

(2) provide guest service for all kinds of rooms. Housekeeping department should provide quality service during the guest's stay in the hotel to make the guest completely satisfied. The guest services provided by the housekeeping department mainly include: welcoming guests, telephone service, laundry service, room service, meeting guests, shoeshine service, rental service, disposal of left-behind items, and so on.

(3) room product innovation. According to the needs of the guests and the characteristics of the hotel, the room products are innovated to create a beautiful and comfortable living environment for the guests with scientific and reasonable use functions and beautiful art forms. The innovation of guest room products is mainly reflected in: the adjustment of guest room types, such as appropriately reducing the number of standard rooms and increasing the number of single rooms according to the characteristics of tourists, adding non-smoking rooms (floors), ladies' rooms (floors), disabled rooms, children's suites, executive suite and so on; Changes in guest room furnishings; Changes in service methods.

(4) Strengthen the control of equipment and articles. Make the procurement plan of equipment and articles in the department, and ensure the acceptance and scrapping; Formulate the management system of equipment and articles; Do a good job of equipment maintenance and repair; Strive to find new measures to reduce the cost of rooms.

job functions of the training department

(1) The training department is the functional department of the hotel responsible for improving the quality of personnel and rationally utilizing and developing human resources. Responsible for organizing and guiding the training of the hotel.

(2) insight into the hotel.

(3) Evaluate employees regularly. According to all aspects of employees' work performance, regular inspections are conducted through certain projects or objectives, and a system is formed, so that employees can be scientifically and orderly analyzed and evaluated, and their work performance and its value in hotels can be determined fairly and reasonably.

here are some materials, you can refer to them!