Today, on this bright morning, our front hall and kitchen get together again and have a family chat. First of all, I am very grateful to Teacher Cui for giving me such an opportunity to join our big family and do what I want to do and what I didn't do well in my previous work.

Staff meeting speech

. Today there is such a stage to share with you the progress of my recent work. Thank you very much.

Speaking of meetings, many people are thinking: Meeting again … What a nuisance! I have been engaged in hotel management for a year, and like everyone else, I have been listening from the bottom up until now. I told you that this meeting looks boring. But this is determined by the nature of our industry. "Management is not a big deal, and hotels are not a trivial matter." If a guest complains, the supervisor, manager and boss will "put out the fire". When these things happen, a meeting is inevitable. Plus the usual pre-class meeting, after-class meeting, departmental meeting, staff meeting … a lot. Small meetings are not easy to hold, and everyone is too familiar with them. It doesn't matter if you digress. When the management doesn't know what the procedure and order of the meeting are, it is not allowed to talk, quarrel or chat. Big meetings are not easy to open either. Sitting near the bottom is a bit serious, so I'm embarrassed to look around. Sitting in the back is a little crooked, and I can't concentrate. When I was sitting here for a staff meeting last year, there were always a few people coming in and out, and they looked very busy. It is normal to turn off the mobile phone or mute the important meeting, and the meeting will not start until dark. You can wait for a while and then go back to the plane. The mobile phone suddenly rings in a corner, and all kinds of ringtones. Didn't the head of the department teach the staff to be disciplined before entering the stadium? To make matters worse, I fell asleep on the spot Last year, the meeting lasted only two hours from beginning to end. You can casually ramble, talk about Kan Kan, doze off and sleep in such a serious venue, and you can imagine what you will do at work at ordinary times.

My personal view of the meeting is: no meeting is more or less, depending on whether it is necessary; Whether the meeting is long or short depends on whether the problem is solved; Who is absent from the meeting to speak depends on whether it is put in place after the meeting. So at the end of this meeting, I hope everyone can reflect on themselves when they go back, and then have a fundamental improvement in their work, reflecting the execution of our hotel professionals. Even if this meeting is not in vain today.

At present, judging from the development trend of the hotel industry in the market, the development trend of the hotel industry in China can be summarized as "ten changes". Namely: networking, theme, affection, household, humanization, fashion, economy, simplification, refinement and greening. The so-called modernization is the prediction and summary of the future development trend made by our domestic colleagues through continuous investigation, research and exploration in recent years.

Hotel industry needs not only theory, but also practice and experience, and it is difficult to succeed by theory alone. Now it is very complicated for Gaoxing to recruit college students as employees. Why? "This move doesn't run fast." Theoretically speaking, high-star hotels need high-quality employees, so as to improve the level of the whole hotel. However, college students tend to be too ambitious. They feel that they have learned so many theories to manage, not to do small things. They can't just be employees. At least they must be foremen and supervisors. They worked at the grassroots level for a month or two, or three months and a half, and then they ran away. They didn't learn any skills and then quit. What is even more ridiculous is the new job-hopping theory that is popular now. People get paid and promoted by jumping ship. Without solid basic skills and real talent, they will not reflect on where they can jump. "How can you sweep the world without sweeping a room?" Anyone who enters the hotel industry should exercise at the grassroots level. What happens at the grassroots level is definitely the hardest. Everyone will encounter some setbacks. How to face these setbacks is a matter of his own mentality. He must have a long-term vision and a down-to-earth and hard-working spirit. Hotel industry is a very hard industry. If you are afraid of hardship and labor, don't enter the hotel. If you are afraid of losing money, you can't do a good hotel.

There was once a female minister in Japanese politics who worked as a room attendant in a five-star hotel when she was young. On her first day at work, the master taught her to clean the room carefully. Finally, in front of her, I scooped a spoonful of water from the cleaned toilet and drank it, which gave her a great shock. We have a manager here who once proudly said, "I have seen other hotels on the rooftop, and the hygiene is not as good as ours." This is because the angle of comparison is too low. If we compare, we must compare with the best. Luxury hotels abound outside, not international hotels (the toilet water in these hotels is drinkable). We are too far away. If we compare other good four-star and five-star hotels in Taizhou, is there a big gap in our hygiene? Only by using good examples can we make progress. Don't compare with small hotels and small hotels. Please take a closer look at our own works. Don't say whether to drink water or not. Just ask yourself, do you really love this job? You can't do a job without feeling in your heart.

Hotel work is trivial and boring, and some jobs only rely on repeating these actions every day, which is one or two processes. The job of a hotel is to serve people. We either serve our guests or those who serve them. Without good psychological quality and rich work experience, it is impossible to understand and better solve various events encountered in work.

In the face of guests and colleagues, we should "treat unfairness as a discipline and fairness as an exercise" and "leave difficulties to ourselves and relief to others". People always grow up in adversity and mature in harsh environment. We are not going to live in a concentration camp here. Hotel work needs a good environment and a good working atmosphere. This good environment and atmosphere is formed by the joint efforts of all of us. A good environment and atmosphere do not depend on harmony, mutual protection and mutual protection. Any person, in an unsupervised and stress-free environment, will become self-motivated, and what's more, will become indifferent and greedy.

Colleagues need a good relationship and realize that our relationship comes from work. Our disputes, differences, reminders and criticisms are all based on how to better complete and improve our work, and there is nothing personal. And some people, often with limited endurance, regardless of public or private, think that this person can't pass me.

In hotel management, job transfer should not only consider whether an employee is suitable for this position, but also prepare for the promotion of employees. If you have a good performance in multiple positions, you can really assume the responsibility of department management. Managers who come out of a position will inevitably be lacking.

speech draft

Speech at the staff meeting (). Some of us don't understand the normal job transfer ourselves, so forget it and incite other employees who don't know the truth to boycott the reform. As soon as I heard that I was transferred, I made a resignation report. Some people were afraid of being laid off, so they didn't come forward and incited others to hiss. In this case, how many of you have calmly analyzed what others said? The ancients said, "People who are right and wrong are right and wrong."

The chairman of a hotel where I once worked often said to me, "This man is not doing well, and I will hurt him if I don't tell him. Why? " Because you don't tell him, he doesn't know that he is not good. "So, if we don't point out the shortcomings and mistakes in each other's work, it will hurt this person. The ultimate victim is ourselves. In that era of "calling a deer a horse", everyone else was very sad except those who called a deer a horse would feel better. Lies become truth, and truth can only wander.

This time, I was lucky enough to return to Chicheng, and the most direct feeling was that it was not as lively as before (please forgive me for not knowing enough data, so I can only speak by intuition). At that time, our box was almost full for dinner every day. At present, sometimes the attendance rate is only 30%, and sometimes it is worse, but it has obviously improved in recent days. I believe that any of our professionals only want to see the hotel flourish in the place where they have worked, and not want to see the hotel go from bad to worse. The fact is that our market share and market evaluation are indeed declining. The market economy cannot be solved by human feelings alone. Our hotel industry only sells one product: service. Good service, strong seller, poor service and weak seller. What is the strength of the seller? Even if you don't call, people will call to make reservations. We don't have seats yet. What do you mean the seller is weak? Even if you pay someone to eat for free, they will only come once to save face and won't come again. We didn't pay attention to the maintenance of customer resources, and now we can only drag customers back by promotion. Running so far is actually very dangerous. If everyone only thinks about how much money the hotel sends me every day, what vitality does this hotel have? Where can we stay without a hotel? Do you realize the sense of crisis brought by the market?

The hotel consists of hardware and software. The hardware is invested by the owner, and everyone knows that the hotel with the best decoration must have a good business. But hardware alone is not enough, but also depends on everyone's efforts. People are the most important resource of a hotel. Traditionally, we are the personnel department, whatever. Now the new concept is called human resources development department. Why change it? The name doesn't look too bad, but with this change, the way we work has also undergone major changes. We should turn managers into mold people and keep people's attention. Hotels need generals as well as soldiers. In the future, our job is to develop the human resources market and plan a more reasonable career for grass-roots employees. I hope that every employee who has worked in Chicheng Hotel will be grateful when he thinks of it, learn from us, get help and meet new colleagues. It makes me happy to think about the little things I grew up here. But why? Some of our employees quit because they are unhappy working here? According to the investigation report of human resources, more than 60% of the reasons for employees' resignation are unfair treatment, unreasonable attack and lack of promotion and training by the boss, and only about 6% are due to insufficient salary and benefits. Here, on behalf of the personnel department staff, I say: don't think of us only when you come in and out. Welcome to the personnel department to talk more.

Everyone here is indispensable to the daily operation of the hotel. "The position is not high or low." On the other hand, we should cherish our work. If we can work in this position, it means that others can't work in this position. The establishment of the hotel is fixed, and the demand of employees is limited. So we need to know: "If you don't know what you have lost, you should cherish it."

Please think it over. In your daily work, do you do the right thing at the right time (that is, the eight-hour work system) and in the right place (that is, your post/work scope) (that is, am I doing what I should do now? /job responsibilities). If so, then your work is basically qualified. Also, do you have a sense of responsibility to come to work every day? No, then you are just filling in the blanks today. Do you have passion and enthusiasm for your work? No, then your day is a walking corpse. What's the point of living here if you come to work every day just to doze off and sleep? It doesn't matter if you waste your life, it's easy to say that you waste the salary paid by the enterprise (because everyone is so kind and tolerant that they won't criticize a person who sleeps during office hours). The important thing is that I still work here, which will affect the quality of my work and the working mood of other hard-working employees. We will degenerate, and we will be irresponsible and self-motivated like you.

Without self-motivation, what development can there be? I don't want my life to end. I still have a lot of knowledge I really want to learn, and there are many good restaurants I want to see. I think I should gain something every day so that I won't live in vain. We haven't reached the age of eighty or ninety. Even people in their eighties and nineties who are in poor health will not just lie in bed and watch TV every day and wait for death. Even if the enterprise is unfair to me, the society is unfair to me, and the leaders are unfair to me … these will not last forever. "It's gold, it shines everywhere!" "As long as you are willing to pay, everyone will see that you will be rewarded in the end.

China people's public opinion is very strong, but often our official documents are not correctly conveyed and seriously understood, and gossip is rampant and irresponsible! No one supervises our work progress, and there are always people who care about other things that have nothing to do with work. We are an enterprise, not a neighborhood Committee. We live in 2007, not the Cultural Revolution. The public opinion power needed by enterprises has been used in inappropriate places. Why don't we use collective strength and strong public opinion to make parasites and moths in these enterprises feel ashamed at work? Why not let these people feel the tolerance of the enterprise and let them consciously keep up with our progress?

I have always thought: "going to work is going to the battlefield, and going to the battlefield is to win the battle. This victory is to satisfy the guests, so that the hotel can have business and the hotel can have business to satisfy the owners. " To do this, it is up to all of you here. "The strength of the individual is small, and the strength of the team is infinite". The rise and fall of the enterprise is related to each of us, because we are employees of Chicheng Hotel. Everyone knows you work here when you go out. If the hotel is bad, you can't be a good employee.

Repeat what was once said in this venue: "Where a flock of sheep goes, the leading sheep is the most important." I hope that the heads of our departments will set an example, actively cooperate and lead their departments to assume their due responsibilities and obligations for the revitalization of enterprises. We should turn passive work into active work, and turn the waiting for getting off work on time every day into my initiative to work overtime for five minutes and then do something for the enterprise. "The hotel is my home, and prosperity depends on everyone." Without customers, hotels and hotels, what can we do? From now on, each of us should "put our time and mind on our work", "Work first, service first", "It is glorious to serve the guests, and it is proper to serve the front line" … These thoughts and attitudes should be corrected.

"Rome was not built in a day." The operating condition of the hotel in the past six months is a warning to our past work mistakes, and also a serious lesson for us. Faced with this situation, we have prepared various promotion methods such as going to the food festival, returning large customers, eating 100 and giving 50 away. Enterprises take such a substantial profit-making way to save customers, and each of our employees should actively cooperate with the needs of enterprises and do their own jobs well. "If you don't advance, you will retreat." Without the development vision of keeping pace with the times, the spirit of hard work and simplicity, and the service belief of "never changing, customer first", it will be eliminated by the market and guests.

Finally, let's make concerted efforts and sincere cooperation in Qi Xin, bearing in mind the enterprise spirit of "pioneering, honesty and development", and under the correct leadership of the chairman, make due contributions to the brilliance of Chicheng! Speech at the workers' congress