The skills and techniques of selling drinks by telephone are: to have a thorough understanding of your products/services and master a set of conversation modes that you are very familiar with; Learn to be respectful and take communication records; Learn to report yourself skillfully and get into the topic of conversation quickly.
1. Have a thorough understanding of your products/services and master a conversation mode that you are very familiar with.
straighten out your thoughts before dialing; Must have a full understanding of the company's own products. The so-called full understanding, that is, including the basic performance of products, unique features, and advanced features of similar products, must be well understood. If you don't even know your own products, how do you introduce your products to your customers?
that is, what should be said at the beginning, what should be said next, and how should you answer if the customer asks different questions. What questions the customer may ask and how to guide the customer to the interest point of the product. As a telemarketer, you must be fully prepared before dialing.
after ringing the phone, you should concentrate on communicating with customers. Of course, the above process should be done in one go. Don't let the other party wait for half a day without responding. If so, the other party will hang up the other party without hesitation. A potential customer will be wasted because of your slow response.
2. Learn to be respectful and take communication records.
Proper address can improve your taste and quality as a telemarketer. Generally, men are addressed as "Sir" and women as "Miss" or "Lady".
if you know the specific position or position of the customer, you can address the position and prefix it with the customer's surname, such as "Yang Jingli", "Minister Chen" and "General Manager Li". In addition, telemarketers should also master the following common languages. Courtesy: "Excuse me, please!" "Sorry to bother you." "Thank you very much!" "Excuse me", "Please" and "Please give me some advice." "Please support." , "help", "understanding" and "support".
telemarketers should learn to take phone records after starting telephone communication. Our telemarketers, at the end of the day, have an average of 151-211 effective calls. If you don't make a good record of the phone call, there is no way to follow up these customers who have already called for the second time in the future. For a telemarketer, it is a very good habit to record the details of the call.
when you follow up on the phone, take a microphone in one hand and a pen in the other, and record the useful and important information you hear at any time. If you don't hear clearly and have to ask the other party to repeat, it will make the other party feel that you are dealing with your work and don't listen to him carefully, which will make the customer feel disrespected.
3. Learn to report yourself skillfully and get into the topic of conversation quickly.
Learn to report yourself skillfully, so that the other person can remember you immediately after listening, so that you will save a lot of time and cost when you follow up for the second time. When the other person picks up the phone, you should say hello politely and then report your home. You should not speak too fast or too slowly. The ideal speech speed is 241 bytes/minute.
when you speak, you should articulate clearly, and your pronunciation should be neutral. If the other party also reports his name, you must write it down. In the next conversation in your, you can call the other party's name from time to time, which will make customers feel that they are highly valued and can also get close to the distance between you and your customers.
After reporting yourself, you can quickly get into the topic of conversation. Time is precious to telemarketers, as well as to customers. No one is interested in listening to a stranger's rambling nonsense from time to time. You should inform the customers of the company's products or services as soon as possible. It is especially important to note that you must inform your customers of the advanced and excellent features of your products/services at the first time.
the principle of changing one's body thinking is to overcome various psychological obstacles in communication. You call others to provide them with excellent products/services, not to make money. Many telemarketers often encounter such psychological obstacles in communication, which leads them to work with guilt, which is a very negative emotion.