The administrative office is mainly responsible for the liaison between the hotel and local governments and news organizations; Collect, register and send documents to the senior management of the hotel for circulation and sending; Coordinate and supervise government affairs; Use and management of hotel official seal and letter of introduction; Editing, publishing and internal distribution of shop newspapers; Provide medical services for guests and employees; Family planning management in hotels; Management of staff beauty room.
The administrative office consists of office, newspaper editorial department and medical center.
Sales department
Under the direct leadership of the general manager, the marketing department focuses on expanding customers, increasing hotel income and maintaining the image of five-star hotels. The marketing department is also the window of the hotel's external promotion and publicity, and the hub of the outreach and advertising department. Responsible for analyzing the hotel tourist market and collecting relevant information; Design and beautify hotel signs and advertising planning; Sign contracts with rental business units and long-stay trading companies on behalf of hotels; Responsible for booking and counting all hotel rooms.
The marketing department consists of offices, agency markets, Japanese and Korean markets, European and American markets, government and enterprise markets, advertising planning, market analysis and reservation departments.
Human resources department
The human resources department is an important functional department in the hotel management system. It organizes the labor force reasonably according to the business objectives of the hotel, and can seek the scientific combination of people and things and the close cooperation between people through management activities such as recruitment, employment, training, selection, adjustment, assessment, inspection and supervision, rewards and punishments, wages and benefits, labor insurance and labor dispute handling, so as to improve the overall quality of employees, change and effectively adjust the staff structure, fully mobilize their enthusiasm and creativity, and maximize their work efficiency.
There are personnel department, training department and quality management department.
Finance Department
The finance department is responsible for the financial management of the hotel and is the information center of the whole hotel management. It is a functional department that reflects the hotel's operating results, provides information and data for the general manager to make market predictions and business decisions, and supervises all departments to improve their management level and economic benefits.
The main functions of the finance department are: to formulate and improve the hotel's financial management system and internal financial audit system according to the national policies, decrees and financial systems, and to calculate operating income, costs, expenses and profits; Supervise, inspect and analyze the implementation of hotel business, financial plan and revenue and expenditure plan of each department, evaluate the effect of fund use, report the revenue and expenditure to the general manager regularly, and put forward suggestions for improvement.
Gao Xia Accounting Office, Income Audit Group, Cost Control Group, Planning Comprehensive Group, Information Technology Department, Central Warehouse, Cashier's Office and Inspection Room.
Catering and entertainment department
The catering and entertainment department is an important production and service department of the hotel and one of the important economic pillars in the hotel's business activities. Its business goal is to provide high-quality comprehensive catering, entertainment and conference services for hotel guests and meet their needs with high-quality services; Its work directly affects the economic benefits and reputation of the hotel, and also reflects the management level and service quality of the hotel.
The catering and entertainment department has banquet/conference reservation center, Chinese restaurant, banquet hall, coffee shop, lobby bar, recreation center and other business departments; And two logistics departments: management department and staff canteen.
administration department
The front office is the nerve center of hotel management, the window and bridge for the hotel to provide reception and service for guests, and the employee organization for the hotel's senior leaders and business departments to provide guest information and make business decisions. The quality of its work and management not only affects the economic benefits of the hotel, but also affects the social benefits of the hotel.
The front office consists of office, airport representative, front desk, concierge, business center, front desk of business floor, switchboard, assistant manager of lobby and finance.
housekeeping department
Housekeeping department is one of the main sources of hotel economic income, and the rooms it manages are not only the main body of hotel products, but also an important part of hotel facilities and equipment. Therefore, the management level and service quality of housekeeping department not only directly affect the impression of guests on the hotel, but also affect the economic benefits and overall reputation of the hotel.
Housekeeping department is mainly responsible for hotel room service, laundry service and cleaning service. With the tenet of "guests first, service first", we strive to provide five-star services that are safe, standardized, timely, polite, enthusiastic, sincere, hygienic and thoughtful, and create good living conditions and working environment for hotel guests.
The housekeeping department has a guest room office, a guest room center, a floor, a cleaning group and a laundry room.
engineering department
The engineering department is an important logistics department of the hotel, which is mainly responsible for the operation, management, maintenance, transformation and creation of hotel facilities and equipment to ensure that the hotel provides guests with a good living, working and living environment. Based on the service tenet of "guests first, service first", the engineering department ensures that all system equipment and facilities are in good working condition, so that guests feel safe, comfortable and convenient anywhere.
Mainly responsible for the daily repair and maintenance of hotel mechanical and electrical equipment; Hotel building decoration and engineering transformation; Maintenance of communication facilities and satellite observation equipment; Maintenance, arrangement and cleaning of plants and flowers in courtyard greening and hotels. There are offices, electrical departments, mechanical departments, civil decoration classes, greening classes and central heating stations.
Security sector
Security Department is the functional department of hotel safety management. Under the leadership of the top management of the hotel and the departments in charge of public security, fire control and justice of the higher government, according to the spirit of "no tourism without safety" and the principle of "guests first, safety first", ensure the normal operation of the hotel's business order and work order, and protect the personal property of the hotel, guests and employees from infringement; To assist public security, fire protection, justice and national security departments in detecting and investigating criminal cases, public security cases and public security disasters and accidents; Do a good job in hotel safety management according to law.
The security department consists of office, internal security group, external security group, security group and fire control center group.
Transportation service department
The transportation service department is a service department set up by the hotel for the convenience of guests, providing good transportation services for guests in time and attracting more guests. Its main function is to provide fast, efficient, convenient and high-quality car service for hotel guests, and also take into account the hotel's production and office cars.
The transportation service department consists of four teams: office, vehicle service, logistics dispatching and maintenance class. Through the close cooperation and active cooperation of all teams, the tasks and indicators of the Ministry of Transport are completed, and good car service is provided for hotel guests and hotel departments.
I have also worked as a hotel switchboard, ward round, cleaning, restaurant front desk and cashier in western restaurants. If you ask these questions, I can answer you.