2 Service, entertainment and leisure facilities

3 staff service quality

The scale and characteristics of the hotel

5A refers to five automation. Office building communication fire control automation. Five-star refers to the standards and grades of environment and services.

(A) the overall basic requirements of the hotel

1. The functions of the hotel are reasonably divided, and the facilities are convenient and safe to use.

2. The indoor and outdoor decoration of the hotel is high-grade, and luxury materials are selected for construction and decoration.

3. The graphic symbols of hotel public information meet the standard of LB/AT00 1.

4. There is a central air conditioning system.

5. A background sound system.

6. There is a computer management system suitable for five-star hotels.

(2) Basic requirements of hotel reception hall

1. The reception hall is spacious, luxuriously decorated and well lit.

2. There is a general service desk suitable for the hotel scale and five-star hotel, with Chinese and English signs, which can receive, inquire and settle accounts in different sections, with staff on duty 24 hours a day.

3./kloc-provide message service, one-time ordinary bill settlement service, credit card service and foreign currency exchange service for 0/8 hours.

4. The front desk provides hotel service publicity materials, hotel price list, Chinese and English traffic map of this city, national tourist traffic map, and introduction of tourist attractions in this city and the whole country.

You can directly accept domestic and international room reservations within 5.8 hours. There is a safe that the hotel and guests can open at the same time, and a doorman should pick up the staff.

6. Set up a guest lounge in the non-business area, provide in-store tracing service and arrange taxi service, and set up ramps and wheelchairs for disabled people in the lobby and main public areas.

7. Be able to provide services in at least two foreign languages (English is a necessary language).

(3) Basic requirements of guest rooms

1. At least 40 rooms (sets) can be rented, and 70% of the rooms have an area of not less than 20 square meters (excluding bathrooms and corridors). At least five luxury suites provide rooms for people with disabilities.

2. The rooms are luxuriously decorated, equipped with luxurious upholstered beds, writing desks, wardrobes and hangers, coffee tables, chairs and bedside tables.

3. The bathroom is decorated with luxurious building materials, including floors, walls, ceilings, telephones, hair dryers and weighing scale. Install advanced toilets. Dressing table, bathtub with shower head, shower curtain and clothesline, providing hot and cold water 24 hours a day.

4. There are direct dial domestic and international telephones, color televisions, audio equipment and closed-circuit television systems, and there are no less than 16 radio channels and at least 2 self-managed programs.

5. Provide turndown service. Hot and cold drinking water and ice cubes are provided 24 hours a day, and tea or coffee is provided free of charge. There is a mini-bar in the room, which provides 24-hour Chinese and Western breakfast and dinner service.

6. Provide wake-up service, wet washing, dry cleaning, ironing and mending services, and provide shoeshine service.

7. Rooms and bathrooms should be thoroughly cleaned every day, sheets and pillowcases should be replaced every day, and room supplies and consumables should be replenished every day.

(4) Basic requirements of catering

1. There are Chinese restaurants with reasonable layout and luxurious decoration, which can provide Chinese food with at least two flavors.

There is a western restaurant with reasonable layout and luxurious decoration, and a special western kitchen.

There is a unique and elegant coffee shop that can provide buffet breakfast and western-style dinner.

There is a proper small banquet hall and a closed bar.

Supervisors, foremen and waiters in restaurants and bars can provide services in English.

6. The kitchen cold dish room and pastry room are separated independently, with sufficient air conditioning equipment, air disinfection facilities between cold dishes, isolation between rough machining room and operation room, and sufficient cold storage.

(5) Basic requirements of public areas

1. There are enough parking lots, high-quality passenger elevators, high-grade car decoration and service elevators.

There is a public telephone and a local telephone book.

3. Men's and women's toilets are separated.

4. There are shopping malls selling daily necessities, souvenirs, handicrafts and other commodities.

There is a business center that sells stamps, sends letters, handles telegrams, telexes, faxes, photocopies, international long-distance calls, domestic baggage consignment, film development, etc. Provide typing service.

6. There is a clinic.

8. Provide sightseeing service in the city.

9. Emergency power supply lines and emergency lighting.

The higher the star rating, the better the level of tourist hotels.