Smile: After receiving a guest, a full smile can make the other party feel the enthusiasm of the user, and taking the initiative to say hello can make the other party feel the courtesy of the user. Please sit down, bring tea and water immediately, remember to observe the guests drinking water, and add water in time when the water is gone. If you have fruit snacks at home, take them out for entertainment.

Every worker in the service industry should be patient, because people without patience can't do a good job of service at all. The reason is actually very simple. There are various customers in the service industry, and there is no fixed model. Therefore, it is necessary to study and sum up experience patiently.

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Precautions:

The politeness of shopping guides is mainly manifested in honorifics. Honorific words show respect for customers. Remember the customer's surname and identity as soon as possible, and don't call him by his first name, for example, calling him Mr. Liu instead of Mr. Liu. This will make customers feel respected, thus eliminating strangeness and increasing intimacy as soon as possible.

To make customers feel happy and satisfied, users should pay attention to observing words and expressions, be good at observing customers' reactions, and say different words for different occasions and objects, which is not only conducive to communication and understanding, but also can avoid or alleviate possible contradictions.

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