By summing up, people can turn scattered and superficial perceptual knowledge into systematic and profound rational knowledge, and thus draw scientific conclusions, so as to correct shortcomings, learn lessons, and make future work less detours and more achievements. Let me take you to see 5 model essays on the work summary report of hotel food delivery staff, hoping to help you!

Report on the work of the hotel food delivery staff 1

I feel that I have not done a good job in the past year. As a waiter, I am deeply aware of this. In this respect, I really need to work harder to do my job well. I feel very happy to do the service work. Every time I get a customer's smile, I feel that this is recognition and recognition of my service. I feel very good. One year has passed, and I have really made great progress in this process. I will certainly work harder to do my job well, and I will also sum up my follow-up this year.

through my own efforts, I have also seen a lot clearly. It is indeed a great improvement for me. I will continue to plan carefully. I have a very clear plan in this regard. I will definitely make myself do better. The quality of service in this job should be implemented. I always feel that I have worked hard in this process. I am clearly aware of this and I am constantly improving on this point. I can also have a very clear plan in this respect, and I will definitely make myself do better. This is what I want to maintain. In the past year, I feel very fulfilled here in the _ _ _ _ hotel, and I have done my work seriously. I know that I should try my best to maintain it at any time. This is the attitude I should have.

one year has passed, and I also hope to get more recognition and do service work. I plan myself carefully every day, and I am eager to get more exercise. I should be clear about this. I hope I can persist in doing this well in my future study, and I will persist in doing these things well and become an excellent waiter. This is also the direction I have been working hard for. Although there were some problems in the past year, I felt some pressure in my work, but I think it makes sense to turn pressure into motivation. Based on the principle of high-quality service, I should be worthy of my job, which is also the direction I should work hard for. Now, including the future, these are all good duties that I should perform, and I will definitely keep myself going. This is also the attitude I should have in my study. I feel that this way is very good.

Of course, I know that there are some things I have not done well in my usual work, and I will certainly continue to work hard to plan my own work. I also believe that I can make greater progress and work hard in this respect. Now I feel very meaningful, hoping to learn better service skills and become a better service staff.

Report on the work of hotel food delivery staff 2

In order to improve the quality of our work and service, our manager arranged special etiquette training for us. Besides delicious food, our hotel also provided very thoughtful service. However, because many newcomers are unfamiliar with their jobs, they are prone to conflict with customers at work. In order to reduce similar situations, we arranged five trainings in one year. First of all, let us use honorifics when communicating with customers. Then there is dress etiquette. Only by dressing appropriately, being neat and beautiful can we show the hygiene of our hotel and respect our customers, and we need to pay attention to all aspects. This is also what we must master.

In our daily work, we need to stand in our respective posts. If a customer enters the hotel, we must give the customer more respect, such as welcome and other daily expressions, and we must master the door opening for the customer. When customers eat in a hotel, they need to order food and deliver it at the first time. At the same time, we should accurately explain how long it takes for our hotel to serve on time. These aspects should be agreed to avoid disputes, and it is necessary to grasp the customer's mind. When the customer is waiting, we can give some gifts to the customer, so that the customer can pass the time waiting for serving.

because our main task is to take charge of restaurant service. Therefore, the average customer wants to stay in a hotel, so we just need to contact the front desk and lead the customer to go through the formalities together. We can answer the questions raised by the customer in time. The customer is the person we must pay attention to, and we can't neglect anything about them. In my past work, I worked according to the hotel training method, avoiding many disputes and being praised by the customer. This kind of service makes the customer satisfied and we are also happy.

In the past, I thought the service was very simple, that is, ordering food for customers and conveying customers' requirements. However, this is not the case at work, and it is more about training our ability and testing our strength. Be patient, regardless of whether the customer's answer is polite or not, but we must do well not to be rude, so that customers can feel our sincere service, which is enough. Of course, there are still some shortcomings, that is, every time we receive customers, we are a little uneasy and worried that we will be blamed by customers for our poor work.

In fact, the work is not so troublesome. As long as we don't make mistakes in the service work, ordinary customers won't bother us. At any time, we should pay attention to details, such as serving, paying attention to the sleeves not being too long, not touching the food, and maintaining personal hygiene. These are all necessary jobs. As long as you master the most basic etiquette and do your daily work, you won't make a big mistake and you can satisfy your customers.

Although my achievements in this year are not bad, I still need to improve and strengthen, so as to do better in the next year's work, start the service of our hotel and show the difference of our hotel.

Report on the work of hotel food delivery staff 3

Profit of an enterprise is the first goal, and it is also the guarantee for the survival of the enterprise. The work of a department should also closely focus on the central work of the enterprise.

as a service department, housekeeping department is our primary task to do a good job of cleaning and provide guests with a clean, quiet, comfortable and warm rest environment, but at the same time, we are also responsible for generating income and saving expenses for enterprises.

over the past year, with the concerted efforts of all staff and department managers, all the parts with business indicators have completed the tasks assigned to us by the leaders of the villa at last year's work meeting.

while striving to generate income, we also don't forget to save money. The department runs through the saving work throughout the year, and makes every effort to reduce costs on the premise of ensuring the quality of work and not affecting customer service. We know that every penny saved is the profit of the group.

In 2118, I completed the following work:

1. Learn and standardize the service terms of the post, and strive to improve the quality of customer service.

in order to reflect the professional quality of hotel staff, in view of my unfamiliarity and irregularity in the service terms of each post, I learned the service terms of the post among my colleagues and in the training of the manager in charge of the group's guest rooms, and then absorbed them for my own use as a language guide for my communication with guests.

since I standardized the implementation of service terms, I have improved my communication with customers significantly. As a result, in any period of work, it is important to persist in good things and learn new things by reviewing old ones. I will intensify my study and application.

2. Open source and reduce expenditure, reduce costs and increase efficiency, and start from scratch.

Housekeeping department is the main revenue-generating department of the company, and its capital cost is also very high. Based on the idea that saving is to create profits, my colleagues and I will start from ourselves and start from scratch to put an end to all waste phenomena, mainly in the following aspects:

① Recycling disposable low-value consumables for customers, such as toothpaste, which can be used as a cleaner.

(2) It is required to turn off the walkway lights on the returning floor every morning and turn them on after six o'clock in the night shift; Unplug the electricity card after checking out; The implementation of the room day after day can save a lot of electricity for the company.

3. In order to do a good job in guest room hygiene and service, leaders often assess and evaluate our room cleaning skills and rounds.

We found that there were irregular and unscientific problems in our operation. In view of the existing problems, the district leaders held a special meeting to analyze the existing problems, retrain employees and correct their bad operating habits.

We also make use of the off-season to keep practicing, carefully clean and check every room, and through the examination, we have achieved certain results, improved the sanitary quality of rooms, and reduced the overtime phenomenon of rounds.

4. The leaders adopted centralized training, special training and individual guidance training for employees, which greatly improved the hotel awareness of employees, further deepened the service concept, and smiling with voice has become the conscious action of employees.

There has been an image understanding of what personalized service is, from perceptual to rational, and the whole group has formed a good atmosphere of "all work is to satisfy customers". Thus, it has deepened the comprehensive combing and improvement of employees' pre-job training, departmental training and team training from theory to practice.

Due to various reasons, there are some problems in my work:

1. It is easy to bring personal emotions into my work. I am warm and thoughtful when I am happy, and I am negligent when I am unhappy. In the future, I will try my best to overcome this situation in my work and truly establish in my mind that the customer is God's consciousness.

2. The cleanliness of rooms and public areas needs to be further improved.

3. The service standard of each post needs to be further strengthened.

4. The facilities and equipment maintenance plan has not been put in place.

5. Due to the thoughtlessness during the shift change, it is considered that small problems need not be handed over clearly, which leads to such and such problems. If you don't know small things, it will easily lead to big mistakes. You must take strict precautions in the future to avoid mistakes.

For next year, my plan is:

1. Do every job every day carefully.

2. Refine service measures to improve guest satisfaction.

3. Strengthen education and training, and strengthen the quality of the staff.

4. standardize management and promote the healthy and orderly development of enterprises.

5. Strengthen marketing and constantly adjust the structure of customers.

6. Do a good job in the sales of individual customers.

7. Make a reasonable reservation in the peak season to maximize sales.

8. standardize the message service to make guests feel our professional management level and hotel service level.

9. Learn more other things to enrich yourself.

Practice has proved that with the intensification of market competition, guests have more room to choose hotels. To improve the "marketing competitiveness" of hotels, we should first innovate our concepts, adjust our business strategies and policies in time, optimize and design our own products, make our strategies innovative and changeable, and constantly introduce new ones flexibly according to different seasons, so as to keep the room occupancy rate at a high level under severe circumstances.

in the coming year of _ _ _ _ _ _ _, we will set sail again and embark on a new journey. I will set higher standards for myself and strive hard to create new benefits for the company.

Finally, I hope everyone will step on a new level by next year, by going up one flight of stairs, thank you!

Report on the work of the hotel food delivery staff 4

Time flies, and the new year is coming again in the cycle of day and night. In the ordinary work will usher in a temporary new beginning. Summarizing the bits and pieces of work in the past year, there are always some merits and demerits that are unforgettable. There are always some disappointments in my work or life. I try my best, but sometimes I don't get affirmation. In this coming year, let me give full play to my strengths, make it better if it is good, and strive to improve the shortcomings. Let yourself face a new beginning with the fullest mental outlook.

To sum up the past year, I faced my responsibilities conscientiously. Treat every guest with a smile, and let them feel at home when they come to the hotel.

The front desk of the hotel is an important department of the hotel, and I try my best to do a good job of communication and coordination between departments in my work. Ensure that the guests who stay can live in peace of mind. Obey the instructions of the leader, unite with colleagues, be polite to others, obey the distribution, and do your job with all your heart.

In the new year, I will, as always, create value for the hotel in my ordinary work.

The work in 2118 is drawing to a close. According to the actual work situation, customer situation, staff's work level and work performance in this region, it is summarized as follows:

1. Review of work performance

The total number of rooms in this region is 8-9/f, with an average daily reception of 54 rooms from September 2112 to early February. The occupancy rate remains at a high level, and the customer complaint rate is high. Successfully received large teams such as China Youth International Travel Service and VIP reception

2. Insufficient work

1. Insufficient staff training

including laundry training, cleaning training of living rooms, cost control training, facilities and equipment management, etc., which caused a series of things to happen.

2. Lack of regional cost control and management

There are many consumables in the region, and the consumption is large. There is no cost awareness training, and the stocking frequency is high, which increases the workload and will be strengthened in the future.

3. The regional clean quality level is not high

The housing rate is high, the employee mobility is high, the relevant guidance and training are backward, and the relevant supporting facilities are not in place, resulting in a low clean quality level, which will be strengthened in the future.

4. Poor management of goods and facilities

Including linen loss, equipment storage and maintenance in public areas, and paint scratch on the facade.

5. No education on safety, team and service awareness

6. Unclear responsibility management

7. Not thorough division of areas in the early stage, resulting in heavy responsibilities of some personnel and relatively heavy workload. Although the linen was not lost, the employees were under great pressure. Relevant treatment has been carried out in the later period

8. Regional standard system construction

9. No performance appraisal

11. No reward and punishment system

3. Work problems

1. Insufficient work vehicles

In the case of insufficient work vehicles and high rooms, employees complain that they are in high mood and inconvenient to use, which reduces work efficiency and quality level.

2. The problem of rag allocation

There are fewer rags, so I hope there will be enough rags later.

3. Washing and cleaning of cups

I hope we can increase our efforts in the later period.

4. Withdrawal and replenishment of drinks

The withdrawal and replenishment of drinks by the team has a heavy workload, and the loss rate of drinks is high. I hope there will be a more reasonable solution in the later stage.

5. Handover of interns