Catering managers should have the quality
One, lead by example
Being a manager must first of all be in the work at all times as a good role model, from the rules and regulations to the grooming instrument, speech, behavior, attitude and other aspects of work should be the first to take the lead, and make a good subordinate staff leader. Should understand that "teaching by example is more important than teaching by words" reasoning, less use of language and more action and their own image to influence the staff, drive the staff, guide the staff and educate the staff. "There is no bad soldiers, only bad generals", employees work well, like a mirror, can be directly reflected in the management ability of a manager.
Two, business quality
As the saying goes, "Iron still needs its own hard", a good manager, first of all, to master the entire business premises or department of theoretical knowledge and business skills. Imagine, as a manager, if they have not mastered this knowledge, where the quality standards, how to test and guide the quality of work of employees? And how can you convince the staff of your management?
Three, fair, just
In the management of the most taboo is not how strict the rules and regulations, but in the implementation of the rules and regulations of the process of fairness, justice. Any favoritism due to small groups, private relations between good and bad, etc. will lead to employee dissatisfaction leading to a crisis of confidence in managers, and directly affect the implementation of the rules and regulations and the work carried out favorably.
Four, honest and open
In the work should be "big belly can tolerate, the sea can accommodate all rivers" posture, can listen to different voices, whether it is the same opinion or opinion support. "Good medicine is bitter, loyal and good against the ear", especially brave to you to put forward different views of the staff, should be able to treat the problem in a frank and open attitude, there are employees to you to put forward different views, should be grateful that the staff trust you, I hope you can do better. Can not be taken to ignore, exclusion, and even retaliation, such managers will only let the staff look down on you, thus resisting you.
Fifth, the ability to learn
Learning never ends, as the saying goes, "live to be old, learn to be old," an organization to continue to develop, progress, it is required that members should continue to learn new knowledge. In today's ever-changing information society, as the management of the nightclub management of the great changes, should do everything possible to find the time to constantly learn. Only through learning can constantly improve their own quality, in the fierce competition in the market to obtain a place, but also to keep abreast of industry trends, and market synchronization forward. In order to better guide and train your subordinate staff to continue to progress. Do not learn or with the old set of experience is not desirable.
Sixth, training capacity
A department, members of the team's performance and the department, the team's supervisor, foreman of the training capacity has a direct relationship. Training is the eternal theme of the hotel industry, our supervisors, foremen must have the ability to train the department or group employees. As a grass-roots management in addition to their own work, should also be aimed at the inadequacy of the work of the staff and the hotel's stage plan to do a good job of training. Only the entire team or most of the employees of the department are motivated, the whole team can make progress (today's business management community to promote the "olive" team principle).
Seven, analysis, judgment ability
The work of the problems and staff performance, according to the facts can make an objective analysis, judgment and evaluation. Have their own ideas and judgment, not people, do not do "learn to parrot", not indecisive, not to participate in the dissemination of hearsay gossip.
Eight, sense of responsibility
The work of the courage to be responsible for the superiors, subordinates, guests, the company has a high degree of responsibility. Especially when there are mistakes in the work, can be brave to take responsibility, do not shirk their responsibilities, and actively look for reasons, timely correction, to prevent similar things from happening again. Employees most despise and dislike is his boss in the encounter problem or need to take responsibility, always try to find excuses, shirk their responsibilities. This kind of management personnel how the prestige can be said.
Nine, communication, coordination ability
The communication here includes internal communication and external communication. Internal communication that is, communication with the upper leadership (superiors), and other horizontal coordination between the relevant personnel (level) and with the subordinate employees between the communication (subordinate).
External communication mainly refers to the communication with the guests, as the grass-roots management of the communication between the guests is generally mainly service communication, such as understanding the consumption needs of the guests, asking the guests to the satisfaction of the service, dealing with the guests' dissatisfaction and so on.
Ten, language ability
The language here includes body language and verbal language. Body language is mainly reflected in the communication with the supervisor and subordinates can use the correct body language, such as eye contact and other aspects (such as employees in the work of the busy, casting attention to the eyes will allow employees to have a "tired, but happy" feeling.).
Verbal language
Verbal language mainly refers to the management and service language can not use hard orders, reprimand, ridicule, ranting, threatening or begging and other such language. Many times managers are guilty of using inappropriate statements in the management process, causing great psychological pressure on the staff, so that employees feel disgusted, and even began to resist.
Eleven, adaptability
The expediency of access, maneuvering and enterprising, do not hold back, do not stick to the rules, especially in the event of an emergency, can take into account the interests of the company and the guests, to seek the best combination of successful resolution of the problem. This resilience is not created overnight, should be in the usual work and study more experience, in order to be in the emergency when the emergency does not panic.
Twelve, observation
Good at observing, on the guest side, from the guest's dress, speech and behavior on the analysis of the guest's psychology and ideas, in order to better serve the guests. On the internal side, can insight into the leadership, staff mind, here does not mean deliberately to study the psychology of the superiors, currying favor, flattery and other aspects. The main thing is to better understand others through careful observation in order to better carry out their work.
Thirteen, organizational ability
Can give full play to the talents of the ministry, good at organizing human, material and financial resources, with the minimum input to achieve the best results.
Fourteenth, the ability to lead the team
Management is never a person's business, rich development potential managers show a team-oriented style of work, willing to work together, in the actual management of the work, is the "leading goose", is the soccer field, "the soul of the character! "; good at creating a teamwork, equal communication culture, good use of the mind to unite the collective wisdom; with an open mind to welcome criticism, in the face of conflict, never give up looking for the best solution to the problem; appreciate each other, inspire the morale of the team members concerned about the development of the same ****.
Teamwork plays a pivotal role in the ultimate success of managers. According to statistics, the most important reason for management failure is that middle managers do not get along well with their colleagues and subordinates.
Fifteen, develop the ability of others
Excellent managers pay more attention to the development of the potential of subordinate employees, encourage and help subordinates to succeed. Arrange a variety of experiences to improve his ability to help him grow
Sixteen, influence
If the traditional sense of leadership mainly rely on power, then the modern point of view of the leadership is more dependent on its intrinsic influence. A successful leader does not mean that he or she is in a high position, but that he or she can rely on his or her own prestige, talent, and other members of the attraction to their own surroundings, to gain the trust of others, to guide and influence others to complete the organizational goals of the person. And make the organization group achieved good performance. A leader's influence is becoming an important indicator of successful leadership.
A middle-level leader with sufficient influence can command freely and comfortably in the leadership position, and lead the team to achieve good results; on the contrary, a leader with weak influence, relying too much on the command and power of the leader, it is impossible to establish a real prestige in the subteam and achieve a satisfactory leadership effectiveness.
Seventeen, attention to detail
Anything from quantitative change to qualitative change is not a short process, if managers do not have a persistent "light as heavy", do a good job of every detail of the pragmatic spirit, can not reach the "light as light" realm. "The realm.
Eighteen, implementation
Many companies are facing the problem of implementation is not in place. Good product to good planning, good planning to good implementation, good implementation to good team, good team to good managers. The strength of execution is an important basis for measuring the strength of a team's combat effectiveness, but also an element of the manager to win. Personal execution is the foundation of team execution, and the key to the foundation is the execution of the manager. Middle managers as departmental decision makers, leaders, bearing the top and bottom, very important.
nineteen, initiative
Initiative refers to the manager in the work of the more energy, good at finding and creating new opportunities, anticipate the possibility of things happening in advance, and planned action to improve performance, avoid problems, or create new opportunities. Failure to move forward proactively and be first will limit the team's accomplishments. Managers who fail to make a positive contribution to the overall performance of the company are digging their own graves for their careers. One measure of a manager's effectiveness is to look at the number of actions initiated by his or her personal initiative.
Twenty, creativity
Managers should have strong creativity, the courage to introduce new management ideas, new management theories and new management tools, the company's operational efficiency, process re-engineering, management innovation, market expansion, brand management and standardization of enterprises, institutionalization, modernization of the management of the ideas from the basics of the work to do, solid, one step at a time forward! Mai, especially to focus on observing the development of the external situation, and constantly according to the actual situation of the enterprise to adjust and innovate, in order to adapt to the needs of market competition, to keep pace with the times.
Twenty-one, affinity
Doing management work, mainly dealing with people, people are ideological, but also the most difficult to manage, the most headache, through human nature, reasoning, respect for people, care for people, understanding and trust people, see the value of talent, pay attention to the role of talent, tapping into the potential of talent is particularly important. How can we give a kind of affinity, so that everyone respects and admires you is to do a good job of the premise of the work, which is to do one of the basic skills of managers. Focus on cultivating personal affinity, both principled and humane, so that everyone is willing to speak with you. Only in this way, you can understand the majority of employees' voices and real ideas, and effectively collect first-hand reliable, original information, and after the generalization, organization, the real value of the information truthfully feedback to the company's decision makers, so that the leadership can grasp the dynamics of the grass-roots front line at any time and anywhere, but also to facilitate the formulation of effective measures to promote the development of the enterprise to the good side of the transformation of the strategy. Affinity for strong managers can be approachable, courteous to people, empathy, understanding of the plight of employees and difficulties, without violating the principles of the company and the interests of the enterprise under the premise of the co-ordination of practical things for everyone, to solve the worries of everyone, the staff's attention to the work to be guided. Managers use their own affinity, can master the management of people, employing people, retention of the initiative, the overall planning of the unit or department of human resources, the correct deployment of the use of scientific and effective incentives to maximize the potential of each person to contribute to the development of the enterprise's talents. Managers should also establish a communication channel for the company's leadership and staff, actively listen to and receive staff rationalization proposals, adopt a democratic style of work and methods to improve the relationship between leadership and staff. Do not use power for personal gain, not emotionally involved, clear-cut cases, fair work, and really create a harmonious environment for the development of the company.
Twenty-two, penetration
As a good manager, he must have the art of management, leadership and organizational skills, to deal with a variety of difficult issues of penetration to be very strong, the radiation range should be wide. Especially through the phenomenon of things to see the essence, can accurately grasp the crux of the problem, good from the intricacies of things out of the head order, on the top to the bottom of the strong penetration and radiation. That is, their own good ideas, ideas, and programs to the leadership, to persuade the leadership, so that he agreed and adopted your rationalization proposals. At the same time, managers in charge of the operation of the department, but also to develop departmental work objectives and the implementation of the work program and the implementation of the company's various changes and innovations, down to instill the reform initiatives, objectives and development of the concept, emphasizing that only the development of the enterprise, there are good benefits, the interests of all will have the fundamental protection. If the enterprise does not carry out reform and innovation, do not seek to develop and move forward, will be in the fierce competition in the market will be defeated, and ultimately eliminated by the market, the competition is cruel, which requires managers to have a strong management penetration, persuade, influence and mobilize the majority of employees to support, understand and cooperate with the company's practices, the company's leadership of the correct thinking and reform of the initiative of the omni-directional implementation of the promotion of the top to the bottom.
Twenty-three, planning
With the unprecedented intensification of competition, the role of talent will be more and more important, how managers face the arrival of the age of knowledge-based economy, take the initiative, usher in the challenge of becoming the company's leadership think tank and staff. We think we should have strong planning power, can provide feasible reference programs for the company leaders to make decisions. The only way to enhance the status of managers in the enterprise, recognized and appreciated by the company's leadership, and become a member of the company's leadership in the cause of the war.
Twenty-four, control
Managers should have to cope with emergencies, major accidents control, can face a variety of work-related injuries, natural disasters, guest disputes, and other accidents to take emergency response to deal with the situation, and can effectively control the whole situation, to prevent the expansion of the situation, focusing on the aftermath of the accident. If there is no strong control, in case of accidents, when the staff or guests due to emotional excitement to put forward unreasonable requirements, can not think calmly, and unprepared, it may intensify the conflict, resulting in lawsuits or complaints against the news media, once the above situation, more or less will give the company's image will have a negative impact, which requires that managers can have the ability to deal with the crisis event and the means, but also such a crisis! Moreover, the handling of such crisis is a kind of test for the managers, which can prove whether the managers have the power of control, adaptability and coordination to cope with the emergencies. For these similar problems must be handled in a timely manner, the problem can not be arbitrarily submitted to the matter, of course, for their own terms of reference can not be resolved should be requested to report to a higher level of leadership. Managers can deal with such problems, in essence, is to share the company's leadership, so that the company's leadership to spare more time and energy to deal with the company's overall situation, strategic and major issues. However, in the whole process of dealing with such issues, managers must always report to the company's leadership, feedback and instructions to listen to the company's leadership, whether there are new instructions and decisions, the ultimate goal is to solve the problem, solve the problem.
Twenty-five, professional ethics
Managers should have a good work ethic, everywhere to maintain the company's image. Good managers will see the company as their second home, everywhere to maintain the image of the home, everywhere in the interests of the company, and can not disclose the company's secrets. Because the world circle is very small, especially the circle of the same industry is even smaller. If the company in which it is done to the detriment of the company's interests, we must know that good things do not go out, bad things spread thousands of miles. Once the circle of peers to understand this behavior, who still dare to reuse such a twisted mentality of the people