★Five basic duties (1) to achieve the performance of the duty: regardless of whether the store manager is the operator or business, must take up the main responsibility for the performance of the store. (2) management responsibilities: for the store "people", "things", "money", "intelligence", etc., the store manager Have to fully manage, specific implementation of the implementation of the company's regulations. (3) Command responsibility: store manager should play guidance, command subordinates of the greatest ability. Correct and appropriate guidance, subordinates can play 100% of the ability. (4) Problem-solving responsibilities: the store manager must think and solve problems that occur in the performance or work. (5) The duty of judgment: Within the scope of authority, the store manager should have the correct judgment for the business. This is very different from the subordinate's position of following orders. ★The two most basic work 1, external work: 〈pursuing consumer satisfaction in all aspects〉 (1) Attracting consumers to the goods program No matter what era, the success or failure of the store is determined by the quality of the goods, complete or not. Unlike in the past, not only do we have to adapt to the needs of consumers, but we also have to come up with new products that can accurately lead the way of consumption. This is the store manager's first priority. (2) to create a "good atmosphere," "convenient" stores Forgotten Time Answer Adoption Rate: 36.4% 2009-11-13 10:53 1 store manager's job responsibilities store management to be effective in order to reflect the overall management level, how to Improve the store's single-store sales, is the focus of the clothing industry as a whole topic, I believe that the need to start from the store manager, the store manager is the soul of a store, is the leader of the sheep, the store manager's ability to work and leadership, a direct impact on the performance of the entire store, in order to grasp the store manager management, whether it is the production of clothing enterprises, or sales of clothing shopping malls, the store manager's understanding of the clear! --Store manager, is a store manager. There are many store managers of their own role is such a realization: a store is like a home, the store manager is the home of the parents. Parents have to worry about all the problems of this home, personnel, goods, health, display ...... all aspects should be taken care of, any small details can not be considered, it is possible to work to bring about adverse effects. More companies want the store manager is an excellent director. The store is a performance stage, the hardware facilities in the store is the set and props, and the company's ever-changing goods throughout the year constitutes the material of the story. The store manager has to organize these materials into an appealing story and tell it to every customer. Whether the story is told well or not, whether the guests love to listen or not, it all depends on the store manager's organization, planning and arrangement, drive. No matter which statement, all show a point of view, that is, the store manager is a store leader, is the corporate culture of information transfer links, is the company's sales policy implementers and specific operators; is the spokesman for the enterprise products, is the core of the store. Therefore, the store manager needs to stand in the position of the operator, comprehensive, scientific analysis of store operations, and fully implement the company's business policy. The implementation of the company's brand strategy, fully play the functions of the store manager. Store manager's job responsibilities: 1. Understand the brand's business policy, according to the brand's characteristics and style of the implementation of the sales strategy. 2. 2. Comply with the company's regulations, implement the instructions of superiors, and complete the tasks assigned by the company. 3. Responsible for the management of the daily work of the counter, supervision and evaluation of the guide's performance, reflecting the staff dynamics in a timely manner, and the guide for training. 4.Responsible for the inventory, account book production, the accuracy of the goods handover. 5. Responsible for the store goods complementary, merchandise display. 6. Assist the supervisor to deal with and improve the operation of the counter problems. 7. Assist the supervisor to communicate and coordinate with the shopping malls. 8. Regularly provide the public relations and promotional activities of the surrounding brands in the shopping malls according to the requirements. 9. Understand the surrounding brand sales, registration and provide daily store traffic information. 10. Stimulate the enthusiasm of shopping guides, regulating the shopping atmosphere. Store manager's work focus: as a store manager, she can not be positioned as a promoter or foreman, her mentality is the boss, how to cultivate this mentality, which has a lot to do with the company's culture \ system, which is the art of management, Shi for a friend to die; as a responsible store manager, for the details of the work of every day, we must pay attention. Store operations are usually divided into three periods. Before business: 1. Turn on the electrical appliances and lighting equipment. 2. 2. Lead the staff to clean the store. 3. Hold a morning meeting: ① company policy and the day's business activities announced and conveyed. ② analysis of the previous day's business, work performance review. ③Training of new employees and exchange of successful selling skills. ④ stimulate enthusiasm for work, encourage staff morale. 4. Point goods, specialty stores to count the reserve. 5．Check the previous day's business report and send it to the company. In the business 1．Check the appearance of the sales staff, organize the uniforms, wear a license plate. 2． 2. Store manager should supervise the cashier operations, to grasp the sales situation. 3. Control the electrical appliances and speaker equipment in the store (specialty stores) 4. Prepare the wrapping paper and bags so that they can be used at any time. 5. Maintain the environment of the store, warehouse, fitting room neat and tidy. 6. Even if the replacement of the window, model display, merchandise display. 7. Pay attention to suspicious persons, to prevent the loss of goods and accidents. 8．Take the initiative to assist customers to solve the problems in the process of consumption in a timely manner. 9. Collect market information and make sales analysis. 10. Organize the company's official documents and notices, and do a good job of promotional activities to carry out the preparations before and after the end of the closing work. After the business 1. Check the accounts, fill out the day's business statements. 2. Reconcile the sales money and keep it properly. Keep the reserve fund. 3．Check whether the electrical equipment is turned off. Eliminate fire hazards. 4．Check whether the doors and windows of the store are closed. Whether there are other people in the store. Personnel 1．The right to participate in the recruitment of sales staff, the initial selection of employment 2．The right to reward and penalize employees. 3. Have the right to dismiss employees who do not meet the company's requirements or poor performance. 4. Have the right to transfer, promotion, demotion, dismissal, according to the staff performance advice. 5. Have the right to check and evaluate the daily work performance of the staff. 6. Have the right to rule on the store's emergencies. Goods 1. Have the right to the company's distribution of goods to put forward comments and suggestions. 2. Have the right to reject the goods with quality problems. 3. Have the right to decide on the allocation of goods in the store. .oO┾Jiao. ┾. AnswerAdoption rate:21.6% 2009-11-13 10:53 The duties of the store manager 1. to maintain good sales performance in the store; 2. to strictly control the loss of the store; 3. to maintain a neat and vivid display in the store; the duties of the store manager 1. to maintain good sales performance in the store; 2. to strictly control the loss in the store; 3. to maintain a neat and vivid display in the store; 4. to reasonably control the cost of personnel to maintain the efficiency of the work of employees; 5. to maintain a reasonable control of personnel costs, to maintain the efficiency of the work of employees; 6. to maintain the efficiency of the work of employees. Reasonable control of personnel costs, to maintain the high efficiency of staff work; 5. Maintain good customer service in the store; 6. Strengthen fire prevention, theft prevention, workplace injury prevention, safety and security work; 7. Review the store budget and the store's expenditures. Main work: 1. overall responsibility for store management and operation; 2. develop store sales, gross profit plan, and guide the implementation; 3. convey and implement the marketing department's work plan; 4. coordinate with the local government departments of the public **** relationship; 5. responsible for contact and communication with the regional headquarters and other business departments; 6. responsible for the selection and evaluation of the store's staff in all departments; 7. guide the store's business work in all departments, and strive to improve sales, service performance; 8. Efforts to improve sales and service performance; 8. advocate and supervise the implementation of the "customer first, service first" business concept, to create a warm, courteous, clean and comfortable shopping environment; 9. control the rate of loss, personnel costs, operating costs, to establish a "low-cost" business concept; 10. inventory control and management of the store. Inventory management, to ensure sufficient goods, accurate inventory and orders issued in a timely manner; 11. Supervise the store's promotional activities; 12. To ensure operational safety, strict cleanliness, fire prevention, anti-theft daily management and daily maintenance of equipment, maintenance; 13. Responsible for the training of the entire staff; 14. Authorized duty manager to deal with the store; 15. Responsible for the store other day-to-day business, dealing with unusual circumstances. Handle abnormal situations. Auxiliary work: 1. guide other store personnel on-the-job training; 2. to assist the headquarters of the relevant public **** affairs; 3. to the head office to feedback information on operations. Store Manager Job Responsibilities: I. Job Responsibilities (1) Communicate the objectives to the subordinates, to grasp the daily, weekly, monthly, cumulative and other objectives to achieve the situation, and lead the staff to complete the company's designated sales targets, according to the performance of the situation to achieve the countermeasures to lead the staff to provide high-quality customer service, and make every effort to strive for the company to achieve the best turnover. (2) Supervision of store administration and business work: preside over the morning and evening parties, and make records. (3) sales work to analyze, check the daily supply of goods, best-selling products in a timely manner to replenish, slow-selling products to make rationalization of the sales proposal or return to the warehouse, to ensure that the daily sales. (4) Into the (return) store goods, arrange the store staff to carefully count, if found differences, immediately report to the company. (5) Effectively manage and utilize resources, such as manpower, goods, store displays, promotional items, etc. (6) Regularly train and educate staff on all rules and regulations related to the store's work standards. (7) Communicate the company's projects and facilitate the work, training and management of all employees. Personnel management (1) Guide the discipline and attendance of employees. (2) Organize shift schedules, make appropriate corrections according to the actual situation, and ensure that subordinates go to work on time. (3) Suggest personnel transfer, disciplinary action, subordinate promotion. (4) Responsible for the implementation of grooming standards and uniform standards. (5) Train employees in product knowledge, sales techniques and other related job knowledge. (6) Understand the company's policies and operating procedures, explain them to employees, and promote their implementation. (7) Ensure that each employee is aware of store safety and emergency instructions. (8) Understand employment regulations and explain company rules and benefits to employees. (9) hold store working meeting: preside over the morning, evening party, and make a good record, and staff to discuss store operations and business matters, play the spirit of ownership of the staff, timely communication, to reach **** knowledge. Third, customer service (1) to guide the staff under the professional and enthusiastic attitude to sell goods, to provide quality customer service. (2) Effectively deal with customer complaints and reasonable requests. (3) Establish a good relationship between customers and the company. (4) Establish customer contact files for better customer service. Fourth, goods management (1) according to the store's actual inventory and sales to increase the amount of replenishment to ensure that the store inventory is appropriate or sufficient. (2) According to the company's requirements, the correct display of goods (including POP, shelves, window display, etc.). (3) According to the market change the flexible trend to change the store inventory display. (4) Supervise the receiving, returning and transferring of goods and ensure that there are no errors. (5) Supervise the neatness, cleanliness and flatness of the displayed goods. (6) Pay attention to market trends, analyze customer feedback, reflect to the company in a timely manner and put forward positive comments. (1) Monitor the sales of the whole store. (2) Responsible for opening and closing the store, supervising the cashier program and operating computer equipment. (3) Maintain the yard and warehouse neat and clean. (4) Maintaining the normal operation of lights, music and equipment (air-conditioning/tools) throughout the store. (5) Ensure the interior and exterior decoration of the store and shelves are in good condition. (6) Supervise all store decoration and maintenance matters. (7) Responsible for store goods, property and cash security and fire prevention. (8) Responsible for display work, maintain the goods in the yard according to the company's display requirements. (9) Ensure that the weekly business report and analyze the business situation on time and accurately submitted. (10) Drive all staff to improve sales performance effectively. (11) Organize weekly/monthly work plan and ensure all kinds of documents are properly filed and processed. (12) Chair all kinds of meetings in the store, as a bridge of communication between employees and the company. (13) Regularly arrange shopping guides to understand the trend of other brands, reflect to the company in time, strengthen the consultation circulation, monitor the arrangement of promotional activities (including manpower arrangement and giveaways according to the promotion requirements for normal circulation). (14) Responsible for the return and transfer of goods and timely input into the computer or into the accounts. Store manager performance evaluation standards 1, to achieve monthly sales targets. 2、Improve the cohesion of the team of subordinate employees and the centripetal force of the enterprise. 3、Provide a good and comfortable sales environment. 4、The obligation to protect all the properties of the store. 5, strict implementation of the company's systems. 6、Accounts are clear and consistent. 7、Monthly business reports are submitted to the company on time. Position: Deputy Store Manager Immediate superior: store manager Immediate subordinate: senior shopper, trainee shopper Job function; assist the store manager under the jurisdiction of the management of the store Function Description: (a) store operations ● Assist the store manager to monitor the store sales work and to maintain normal operation. ● Responsible for pre-opening or closing related work. ● Maintain store organization, reorganization, cleaning, sweeping, and quality work. ● Assist store manager with all maintenance work. ● Responsible for the security of store merchandise, property and cash. ● Assist with all store displays. ● Ensure that music provided by the company is played in the store. ● Assist the store manager in completing various reports and documents. （Assist the store manager in keeping the store well stocked. ● Properly display products (including shelves, POP, etc.) according to the guidelines of the company's VI manual. ● Suggesting changes in store displays in response to market changes. ● Assist in supervising the receipt and return of goods to ensure that they are correct. ● Monitor market trends, analyze customer reactions and reflect relevant suggestions to supervisors. （Assist in guiding staff to sell goods in a professional manner and provide quality customer service. Handle customer complaints and reasonable requests. ● In addition to the duties of a shopper, you should also be strict with yourself and set an example by complying with the company's various disciplines, and set a good example to be the successor of the store. （Assist the store manager in arranging breaks in accordance with company regulations and assist in their implementation. ● Assist in the implementation of instrument standards and uniform standards. Assist in training employees in product knowledge, sales techniques and other related job knowledge. ● Assist the store manager in other tasks and take the initiative to review and propose improvement methods. ● Assist in hosting morning meetings and parties to enhance communication with employees. ● Fairly handle the interpersonal relationship with coworkers and improve the team spirit. Performance Evaluation Criteria 1. Achieve monthly sales target. 2. 2、Improve the team cohesion of subordinate employees and their centripetal force towards the company. 3、Provide a good and comfortable sales environment. 4、The obligation to protect all the company's property. 5, the strength of the implementation of the company's systems. 6、Accounts are clear and consistent.