Rats scurrying on the floor in the back kitchen, cleaning dustpan and cutlery in the same pool mixed washing, using customers to use the hot pot leakage spoon to pull out the drain ...... Haidilao as a large cross-provincial catering brand hot pot store with more than a hundred directly-managed restaurants around the world, the reporter in the two stores in the Haidilao unannounced visit for nearly four months to see is the case as above.

Unannounced visit to the Haidilao Jinsong store

Back kitchen rats climbed into the food cabinets

Early in May of this year, the reporter entered the Haidilao Jinsong store after an interview and entry training. The first day of employment, the reporter in the back of the kitchen wash cups found traces of rats. The next few days, the reporter successively in the back of the Jinsong store in the sea fish ingredients room, food room, fruit room, dishwashing room, wash cups and other places are found in the traces of rats. Some rats would crawl into the cabinets containing food.

In the nearly two months of unannounced visits to Haidilao Jinsong store, Haidilao Jinsong store asked a rat removal company to clean up the rats once, but within a few days, the rats appeared again.

May 29, 2017, 3:26 a.m., the reporter photographed the rats in the preliminary processing room of Haidilao Jinsong store.

Broom, dustpan and rags are washed along with the dishes

When the dishwashing room isn't particularly busy, the staff will clean and wash the dishes at the same time. The brooms and dustpans used to sweep floors, walls and drains are also used to clean dishwashers and lockers.

When cleaning is complete, staff dustpans and rags are placed in the sink to be washed and brooms are placed on top of the dishwasher conveyor belt to drain.

When a reporter thought this was inappropriate and suggested to the dishwashing room staff when not mixing tools and utensils, the staff told the reporter this, "Just do your own thing."

Photographed at 5:31 a.m. on May 26, 2017, washing the dustpan in the dishwashing sink

A layer of grease inside the dishwasher

Haidilao Jinsong store's dishwasher cleans the plates using high-temperature disinfection, and the dishwasher, though opened for cleaning every day, only cleans the surface layer, and does not get rid of the grease inside. "Look at the oil stained on the top, and can not be cleaned, can stink people to death, you climb inside and smell, the smell can be big." The staff who is cleaning the surface of the dishwasher complained to the reporter.

The reporter wanted to take a deeper look inside the dishwasher, opened the chassis cover of the dishwasher at 7:00 a.m. on June 18, 2017, and could see that one side of the conveyor belt was stained with grease and emitted a rotten stench. The inner wall of the dishwasher was stained with grease and rotten food residue, and the reservoir inside the dishwasher was full of yellow sewage. The reporter put the dishwasher cistern water drainage found that the cistern wall is full of grease, with the hand can be scraped off a thick layer. The cistern can also clearly see some of the falling dishes, which have long been covered with grease.

Photographed in the dishwashing room at 4:20 a.m. on June 18, 2017, the dishwasher cistern is covered in grease and food residue, and the outlines of the dishes that fell into the cistern can be seen vaguely as they are covered in grease.

An unannounced visit to the Haidilao Sun Palace store

Hot pot leakage spoon used as a tool for pulling out sewer garbage

The reporter entered the work of the Haidilao Sun Palace store at the end of July 2017, which has a dishwashing process that is roughly the same as that of the Haidilao Jinsong store, with a grease-stained transfer case that is not cleaned. not cleaned, and dishwashing sink cleaned dinner plate together into the dishwasher. There are clear yellow water stains on the plates coming out of the dishwasher. The dishwasher has a big internal cleaning, which only happens about once every two or three months.

Nearing the end of the day, members of the backroom crews began cleaning up to do their finishing touches. The backroom sewer line was clogged, and the batch house crew opened the baffle on the sewer line to clear the clogged trash and debris.

The cleaning tools they used were the same spoons that customers use to eat hot pot, which are taken from the hot pots that customers have just eaten. The staff in the ingredient room also used spoons to remove debris stuck to the bottom of the baffle. The back room aisle people come and go, not a single employee to come forward to express dissatisfaction, even the back room manager just looked and then turned away. The reporter talked to the employee next to the reporter was told that this is nothing to make a fuss about.

The spoons are put into the pots and pans that hold the dishes after they are used.

This is disgusting, I hope they can correct it, otherwise how else can they operate.