Current location - Recipe Complete Network - Catering industry - How to communicate effectively with guests in catering?
How to communicate effectively with guests in catering?
First, be bold.

1. If you have confidence in the company, products and yourself, you must always tell yourself: Our company is strong, our products have advantages, I am capable, my image is trustworthy, I am an expert, I am a character and I am the best.

2. Be fully prepared before visiting customers. Be sure to check yourself: have you brought all the necessary information? Is your image impeccable? Do you walk with your head held high? Is your expression relaxed?

3. Have a balanced mentality. Just like the woman we like, you don't ask her to give you a gift, but let her not miss a man who can make her happy; Similarly, in the face of customers, we should have this balanced mentality: customers are important, and I am equally important. If we cooperate, he will bring me achievements and I will give him the opportunity to create wealth.

Second, be cautious.

1. Make progress in learning. Only with extensive knowledge can we have a keen mind.

Familiar with the company, products, scientific and technological background and professional knowledge.

2. Look into each other's eyes when talking. Look into each other's eyes, one is to show your confidence, and the other is "eyes are the window to the soul". You can find the "connotation" he didn't express in words through his eyes. A person's eyes can't lie.

3. Learn to listen. In addition to expressing your views correctly and concisely, it is more important to learn to listen more. Listening is not perfunctory, but from the heart, communicating the unspoken tacit understanding.

Third, thick-skinned

1. Always have confidence in yourself. Trading failure is not a matter of one's own ability, but the time is not mature; It's not that our products are not good, but that they are not suitable.

2. Have the determination to win. Although you have failed many times, you will succeed in the end.

We should constantly sum up our success and tap our advantages.

4, to correctly understand the failure. Failure is the mother of success.

5, to experience the sense of accomplishment after success, which will constantly arouse your desire to conquer. Fighting with the sky is fun; Fighting the ground is fun; Fighting with people is fun. Think of every negotiation with customers as an opportunity for you to conquer a person with your personality charm and courage. If you are satisfied with my answer, please give me a favorable comment when you adopt it, preferably 5 stars.