1. Life terms

Meeting terms: "Good morning", "Good afternoon", "Good evening", "Hello", "Nice to meet you", "Please give me more advice" and "Please take more photos".

words of thanks: "thank you", "excuse me", "sorry for your trouble", "please", "trouble you" and "thank you for your help".

disturbing or apologizing to the other party: "I'm sorry", "Please forgive", "I'm sorry", "Please wait a moment", "Trouble", "Please bear with me" and so on.

when accepting the other party's thanks and apologies: "You're welcome", "You're welcome", "You're welcome", "Never mind", etc.

2. Working language

What can I do for you?

don't worry, I'll try my best to do it well.

sorry, I dialed the wrong number.

please help me find comrade XXX.

sorry, I dialed the wrong number.

3. Basic expressions

Welcome ","Welcome "and" Hello "are used by the welcoming staff when guests come to the restaurant.

"thank you" and "thank you" are used when guests bring convenience to the waiter's work.

"Please wait a moment" or "Please wait a moment" is used to say that you can't provide service to the guests immediately, in a serious and responsible manner.

"Excuse me" or "Excuse me, excuse me", which is used to apologize for disturbing or causing inconvenience to guests.

Polite language refers to the use of respectful and friendly words in language communication. Polite language is a concrete manifestation of respect for others and a stepping stone to friendly relations.

Extended information:

Principles of use

The purpose and function of etiquette is to soften the original stubbornness, soften a person's temperament, and make him respect others and get along with others.

-John Locke's politeness is the humble and decent expression of human speech and behavior in communication. With the development and change of society, due to the interaction of different social and cultural traditions, politeness is bound to change constantly. Politeness in language includes being measured, polite, educated and knowledgeable, avoiding privacy, shallowness, vulgarity and taboo, which can be summarized as "four haves and four avoid".

"four haves"

The first is moderation

Pay attention to moderation when speaking (writing articles), which is the primary problem of proper language and politeness. To achieve a measured language, we must cooperate with nonverbal elements, know ourselves and ourselves in background knowledge, make clear the purpose of communication, and choose a good way of communication. At the same time, we should always pay attention to how to express it properly with words and actions.

The second is courtesy

Etiquette in language is greeting. There are five common idiomatic forms of etiquette language, which express the five manners of greeting, thanks, apology, farewell and return. Greetings are "hello", farewell is "goodbye", thanks are "thank you" and apologies are "sorry". Replying is an answer to thanking and apologizing, such as "it doesn't matter" or "it doesn't matter" or "it doesn't matter".

The third is educated

Educated, which is manifested in a person's manners, food, clothing, housing and transportation, and dealing with others. As far as speech is concerned, it includes measured speech, courtesy, rich content and elegant words, which is a manifestation of educated speech. Respecting and understanding others is an important manifestation of educated people. Respect other people's private lives, clothes, furnishings and hobbies that conform to morality and regulations, and point out politely and kindly when others do have shortcomings. To forgive others is to deal with others when they are indecent. If allowed, it can help and enlighten the other party, so that the level of politeness of the other party can be continuously improved.

The fourth is that a highly civilized society is bound to attach great importance to knowledge and respect talents. A knowledgeable person will be respected by society and others, while a shallow person who is ignorant and ignorant will be despised by society and others. "

Four Avoidances"

The first is to avoid privacy

Privacy refers to certain situations that cannot or need not be disclosed, some of which are defects and some are secrets. Therefore, avoiding talking and asking about privacy in verbal communication is an important aspect of being polite and not rude. Europeans and Americans generally don't ask each other's age, occupation, marriage, income and so on, otherwise it will be considered very impolite.

the second is to avoid shallowness

shallowness, which means that you don't know how to pretend to understand; If you don't understand, you don't know, and you think you know. "Teach others" or speak layman's words; Or words are not as good as meaning, words are not as good as knowledge, vocabulary is poor, sentences are unreasonable, and white words are often vomited. Society and nature are the oceans of knowledge. It is impossible for each of us to be a universal doctor or a knowledgeable person. We should be modest and prudent, and we should not talk about what we don't understand.

the third is to avoid vulgarity

vulgarity refers to rude or even filthy words, full of foul language, ugly words and dirty words. Rudeness is the most impolite language. It pollutes a national language.

the fourth is taboo

taboo is a phenomenon, thing and behavior that human beings regard as taboo, and the taboo language has a conventional correspondence with the words it replaces. The taboo words commonly used in society are also an important polite language in society. They tend to care about each other's feelings and avoid taboo. The following are some important types of taboo words: first, the words that express fear are taboo.

For example, there are quite a few taboo words about death, even things related to death should be avoided, such as "coffin", "longevity material" and "longevity board". Secondly, the avoidance of the physical defects of the other party and the relevant personnel. For example, people with serious physical defects are now called "disabled people", which is a relatively elegant taboo. Finally, it is the taboo of words about things and behaviors whose morality and customs are not open. For example, going to the toilet is called "going to the bathroom".

Reference: Baidu Encyclopedia-Polite Terms