1. summary report of operation work
Over the past year, under the guidance of the company's leaders, all employees of the operation department have worked in strict accordance with various work processes, United, communicated and cooperated with other departments, and resolutely carried out various tasks assigned by superiors without shirking or delaying, thus achieving planned, arranged and effective results. The specific work of this department is summarized as follows: (1) Collection of various fees.
1. The annual water and electricity bill receivable was 565,438+million, and 4.9 million was received, 96% of which was completed.
2. The annual rent receivable and operating expenses of 8.05 million yuan have been received, and 75% have been completed.
3. Pay the advertising venue promotion fee of 339 10 yuan.
(B) the use and promotion of Hengfeng co-branded cards
Four floor managers were trained to use Hengfeng Union Card, and all of them were able to swipe their cards independently. Network administrators carry out irregular inspection and maintenance of network facilities and equipment, and immediately come to the door to solve maintenance problems when they find them, and report them in time when they find them.
(three) to maintain the commercial order and the interests of merchants, and to coordinate various contradictions.
Record the daily work patrol of the floor, do a good job of handover and maintain normal business order. In the whole year, 76 written rectification notices were issued, the rectification rate was over 90%, and three fines were imposed, which effectively stopped and corrected the illegal business practices of merchants, adjusted the code of conduct of merchants, and coordinated the settlement of disputes between merchants and third parties 180.
(4) Cooperate with the company to carry out major festival activities and mobilize merchants to actively participate in promotional activities and advertising.
The employees of this department go all out, work overtime without pay, and cooperate with all departments of the company to do various activities. Communicate with merchants at home, give gifts, discount, participate in interaction, and create a commercial atmosphere in the square.
(five) supervision of merchants and renovation progress, audit and liquidation fees, safety construction and safety management.
For merchants entering and leaving the market, our department audited and liquidated the fees payable according to the work flow, supervised the construction and decoration, put an end to naked fire in the shopping mall, and ensured the safety of electricity consumption. More than 300 warm tips on fire prevention and theft were distributed to merchants, more than 600 copies of eight fire safety regulations and four capabilities were cleared, and more than 0/000 copies of publicity notices were posted.
(6) floor management is normalized and the responsibility system is divided into classes.
Normalization of floor management, major activities are centralized and unified, normalization work is divided into two classes, the responsibility lies with people, and the work is well connected. Grasp the business dynamics, calculate the passenger flow and shopping flow in each region, do a good job in data analysis, and maintain the normal use of public facilities and equipment and public health.
In a word, our department has done its best to make Hengfeng Times Square bigger, stronger and better, but there are still many problems to be solved urgently. The most obvious phenomena are occupying the road, chasing after goods, operating goods outside the lease contract beyond the scope of business, and confusing advertising. I hope that in the new year, under the leadership of the company, our department will sum up experience, find out the gap and make joint efforts to make Hengfeng Times Square better.
2. Summary report of operation work
It has been half a year since the operation management department was established in April, and now some of the work done in the past six months is reported as follows: (1) Responsibilities of the operation department:
Lean management system starts from the overall function of the enterprise, including all aspects of enterprise management, such as warehouse management, cost control, fund management, distribution management, settlement management, asset management, marketing, talent development, knowledge management, strategic management, financing and taxation. In order to standardize the group management, establish a continuous improvement system with lean thinking as the core, improve the company's financial performance, strengthen personnel training, establish a good China Resources culture, and finally form a replicable management model of China Resources pharmaceutical business and create differentiated core competitiveness.
(2) Management objectives:
The goal of the Operation Management Department is to "establish an organizational structure, assessment system and supply chain system that match modern commercial enterprises", which requires the formation of a "performance-oriented, business data-oriented" personnel evaluation system throughout the company.
(3) The work of the Operation Management Department is as follows:
1. Promote the lean management of the company.
2. Plan and design the overall lean management of the company, including: target design, lean management process establishment, lean improvement project management and lean talent training.
3. Conduct internal evaluation of the company's lean management, and propose a continuous improvement plan.
4. Communication and cohesion between lean management and the Group, including regular communication and irregular communication.
5. Hold internal lean improvement meetings regularly, and recommend excellent improvement projects to participate in team competitions.
6. Organize weekly reports.
7. Promote small improvements. Through daily minor improvement, quantitative change will promote qualitative change over time, develop continuous improvement work habits, support the formation of lean management culture, and create differentiated core competitiveness.
At present, 66 pieces are counted, which has not yet reached the requirement of two pieces per person. Please actively cooperate with all departments to complete.
(4) Future plans:
According to the current situation of the company, according to the sales target, assessment plan and procurement assessment plan, supervise all departments to complete business analysis in time as required, and submit relevant analysis reports and statements to the operation department and company leaders on time; Organize all departments to hold monthly business analysis meetings on a regular basis to fully reveal the company's operating conditions, such as the proportion of employees' wages, utilities, warehouse management, cost control, fund management, distribution management, settlement management, logistics costs, etc., and conduct data assessment. At present, the analysis method of business analysis is not comprehensive enough, the analysis level is not deep enough, the analysis data is not extensive enough, the information acquisition is very limited, and the guidance of lean management in logistics centers and even office areas is far from enough. There is still much room for improvement and improvement in the analysis report.
(5) Corresponding measures:
1. Strengthen the lean training in the logistics center: carry out the lean training in the logistics center on a regular basis, so that the lean training will be deeply rooted in the hearts of the people and all employees will participate. Use simple tools of lean improvement to find tiny defects and waste in the responsible area, take prompt actions, change non-value-added activities, improve efficiency, focus on inspiring employees' working attitude of Excellence, and continuously improve the cultural atmosphere.
2. Intensify lean propaganda, make managers of all departments pay attention to lean management, and personally participate in relevant lean improvement activities of their own departments, thus improving departmental efficiency, reducing departmental operating costs, and providing resource support for lean activities of their own departments; Responsible for improving the lean management level of employees in this department.
3. Strengthen the cooperation between departments: While vigorously promoting lean, we should also pay attention to the cooperation between departments and employees, so as to improve the work efficiency between departments and reduce the operating costs of each department.
3. Summary report of operation work
How time flies! It's March in the blink of an eye. This is a brief report of my business department on the work in February. Complete all tasks and related work assigned by the company, and review the achievements and shortcomings of the work in February. In view of the existing shortcomings, in the work in March, we will find out the shortcomings and deficiencies in our work, improve our work in an all-round way, find new working methods, carry forward the spirit of love and dedication, unite and help each other, and strive for better work performance in the future. I. Summary of work:
1. Formulate the post responsibilities and tasks of the Operation Department.
2.xx real estate market research.
3. Write xx real estate market research report.
4. Initial contact with xx real estate operation dealers.
Have shortcomings:
1. is not comprehensive enough in the investigation process.
2. When choosing a dealer, the vision is not broad.
Work plan for February and March:
1.xx villa market survey.
2.2. Investigation of excellent villas near XX.
3. Increase the selection of real estate dealers, mainly xx and xx dealers.
4. Prepare the project report.
4. Summary report of operation work
I. Supervisor: Due to the transfer of the general manager, I was mainly responsible for the marketing and personnel management of SAIC. At the same time, all the information clerk, procurement and back office work I had done before were gradually transferred to Wang Wei. The marketing plan and summary of the first half of the year, the declaration and report of the large-scale auto show were completed on schedule with good quality and quantity. "Carry out the plan, pay attention to details and produce data", which is my understanding of the spirit of SAIC's new instructions. The "three pension funds" and the formal employee agreement are implemented in accordance with the formal process, including the annual review of the "three pension funds"; The company's internal sales, comprehensive maintenance reports and salary attendance are also completed on a monthly basis as required. We assisted sales in 28 auto shows and 2 large-scale free testing activities. In terms of corporate culture, we have established four Subaru houses and will continue to strive to enrich them.
The work that has not been implemented is as follows:
1. The account for occupational disease physical examination required by the Health Bureau is still being processed, and the results of physical examination have not yet come out. The main evaluation work is entrusted by General Manager Jiang.
2.5s management process specification and employee code are not fully integrated into the usual supervision and management, and performance appraisal is still deducted according to the standards formulated by various departments. In view of this, I think that some evaluation standards, including the system, should be refined and unified, and the other part can have the characteristics of various departments, so that all standards are carefully reviewed by senior leaders, studied by middle managers, and then verified by management centers and departments. It is specifically mentioned here that we must strive for punishment and reward. This is one of my priorities in the second half of the year.
Second, the dcrc work:
Dcrc Cai made in-depth return visits from two perspectives: maintenance customer satisfaction and sales customer satisfaction, grasped the customer's situation as a whole, and fed back to the service manager and sales supervisor in time. On the one hand, he found the customer's problems in time and solved them in various ways, on the other hand, he used csisib form as one of the reference standards for performance appraisal of maintenance staff and sales consultants. At the same time, Cai also set herself a monthly goal in the renewal work and set herself the number of calls every day. Her work is very substantial and purposeful, and she has also done a lot of work in online marketing promotion.
Cai also found that there are many shortcomings in insurance professional knowledge, automobile maintenance theory and practical knowledge. In order to further communicate with customers, maintain a good relationship between customers and the company, and reflect the company's quality service, she should strengthen her study.
Third, the work of the information officer:
Wang Wei's main job is to make all daily reports, weekly reports and monthly reports related to sales, passenger flow and vehicle inventory, carefully check them and send them to the designated personnel of SAIC on time; Followed by the daily supervision and management of the canteen, security, sanitation of all districts, sanitation of Buddhist temples, replacement of flowers and trees, delivery of drinking water, goods procurement, attendance management and other daily office affairs.
In terms of autonomy, independence and flexibility, Wang Wei himself realized that there was room for improvement. Her work has produced many invisible benefits, and it is an auxiliary work in itself, helping various departments achieve their goals. She also goes all out to do it at auto shows or events. As for leadership, at present she feels that her work is not good enough. I am quite responsible. I used to do her job, so I set the basic standards. I haven't implemented the details such as etiquette and service consciousness, so this is also a link that I should pay attention to in the second half of the year.
The Operation Support Department holds a regular meeting every Friday to summarize the work of the week, arrange the work of the next week, and check the problems existing in the actual work, implementation, quality of completion, etc. In addition to discussing work, small-scale activities will be organized occasionally to improve communication and cooperation within the department. In addition, we will hold a safety, canteen and cleaning meeting once a month.
I think if I can't take care of two people in my department, I shouldn't be expected to be the logistics support and supervisor of all employees in the company. If I can't take care of people in my own department, won't others laugh at me for taking care of people in other departments? What is more convincing? Therefore, I prefer to let my product line and ability conquer others step by step, rather than forcibly oppress others, or stay in my own position without doing my job, so sometimes I don't fully accept the authority given to me by my leaders. They are so big that I don't know how to use them. I know some problems or potential problems of the company from the bottom of my heart, but I often just wait and see. Before I ask everyone in the company to do it, I must ask myself to do it first, and everyone in our department must do it first. Manager Yu has always told me that everything in the work is treated with care, and the details determine success or failure. Yang Dong also stressed many times that the middle-level work should not stay on the surface, but should analyze the problems in depth. I will try my best to do some things well and change some things. The work content of xx in the second half of the year has not changed much, and the colleagues we face are still the same. However, after this summary, I have a new understanding.
The following are my requirements for myself and my department in the second half of the year:
First, be strict with yourself. I demand myself to be stricter in my work than in the past. As the saying goes, "It is better to teach by example than by example", and I am convinced by virtue. Think twice before you speak, and be strict with your subordinates, otherwise it will be harmful to the company or the employees themselves or the leaders.
Second, improve the department's execution. Some work, whether it is really forgotten or inadvertently ignored or delayed because it is difficult to do, should be recorded in a notebook and set a completion time, and then resolutely pursued, setting a good example for employees, so that everyone can form good habits, improve work efficiency and quit procrastination.
Third, pay attention to details. To make a profound analogy, if I am a bus passenger, I only need to pay attention to the station where I want to get off. If I were a driver, I would ensure that the bus arrived safely. Today, I changed from a passenger to a driver. As my role changes, my shortcomings and advantages may be magnified at the same time. So I have to pay attention to the details and never let go of any details that I or the company see. After in-depth analysis, many answers will be found.
In the second half of xx, I think I will learn to do things with my heart, learn to think rationally about practical ideas, correct my own ideas in practice and summary, and let myself and the company grow faster and better together.
5. Summary report of operation work
Under the correct leadership of the district party committee and the district government, the illegal operation of motorized wheelchairs for the disabled in xx street was banned according to law, and it was steadily promoted in accordance with the requirements of "unified deployment, orderly operation according to law, and active and steady operation", effectively protecting the legitimate rights and interests of the disabled and further maintaining social harmony and stability. By the end of last year, 65438+February, 3 1, the ban on motorized wheelchairs for the disabled basically ended. The relevant situation is summarized as follows: 1. Investigation stage.
According to the requirements of the District Disabled Persons' Federation, our street began to investigate the owners of disabled motorized wheelchairs from March 20xx. All communities actively publicize through posting announcements, telephone interviews and door-to-door visits. , it is convenient for disabled car owners to fill in the information card and understand the basic situation of disabled car owners. Finally, 26 disabled car owners in my street registered successfully.
Second, the mobilization and deployment stage.
In order to ensure the orderly ban on motorized wheelchairs for the disabled, leaders at the municipal and district levels have held mobilization meetings for many times to unify their thinking and clarify their responsibilities. According to the arrangement of the two levels of leaders, the street set up a security leading group to study policies and actively publicize them, which made full preparations for the smooth implementation of the ban.
1, set up the package leading group. Street leaders attach great importance to the banning of motorized wheelchairs for the disabled, and set up a leading group with community cadres "one post and one guarantee" for disabled car owners, the street director in charge and the chairman of the Disabled Persons' Federation responsible for the protection of each community. The division of labor is clear, the number of people and posts are fixed, and the responsibilities are implemented at all levels.
2. Research policy. Through the spirit of the mobilization meeting at the city and district levels, the director of the Street Disabled Persons' Federation organized the special committees of the community disabled persons' Federation to study the relevant documents on banning the illegal operation of disabled motorized wheelchairs according to law, and studied and discussed the methods, steps and main supporting policies for banning disabled motorized wheelchairs, laying a solid foundation for policy propaganda and interpretation.
3. Actively publicize. 20xx 165438+ 10 in late October, the streets and communities posted notices to ban the illegal operation of disabled wheelchairs, called the disabled wheelchairs owners registered and reported on March 26th one by one, publicized the relevant policies of banning the work, and sent a letter to the majority of disabled wheelchairs owners in the city, which made the replacement of disabled wheelchairs go deep into the homes of disabled wheelchairs and created a caring and disabled person.
Third, the stage of full implementation.
1. Find the demand. In order to understand the replacement needs of disabled car owners, members of the community insurance team visited the insured in the form of home visits and asked the insured to fill out the Application Form for Certification of Disabled Car Owners. According to the information reported by various communities, the Disabled Persons' Federation of our street counted 16 new scooters for the disabled, and 10 people demanded depreciation compensation.
2. Proof of disability. According to the unified arrangement of the District Disabled Persons' Federation, the six communities in the street are divided into morning and afternoon groups for certification respectively. Members of each community insurance group shall promptly inform their respective insured persons of the time and required documents, and the director of the street disabled persons' Federation and the special committees of each community disabled persons' Federation shall lead a team to prepare vehicles and lead disabled car owners in their respective jurisdictions to participate in disability certification. According to the assessment of the expert group, there are 22 people in our street who meet the policy requirements of banning the illegal operation of disabled wheelchairs.
3. Recycling and replacement. In order to ensure the orderly replacement work, do a good job in the service of disabled car owners in replacement. According to the arrangement, the members of the security group will inform the certified disabled car owners of the delivery time, place and required documents, and the disabled car replacement day will be led by the street director, the chairman of the Disabled Persons' Federation and the heads of the special committees of the Community Disabled Persons' Federation, and the vehicle will be ready to pick up the disabled car owners. Due to the attention and careful organization of the leaders, the replacement of our streets has been carried out in an orderly manner. Except for two disabled car owners with paraplegia of lower limbs who need to replace new cars on the spot, all disabled car owners have turned in their old cars within 3 days before the policy reward.
4. Payment in alternative currency. According to the different needs of disabled car owners, the street carefully checks the list of people who require replacement of new cars and depreciation compensation and the replacement amount, and informs all insurance teams to issue passbooks to the insured as soon as they receive the replacement money, so as to eliminate the doubts of disabled car owners. According to statistics, there are 16 people in my street who want to replace a new car. The replacement fund is 3 100 yuan/person, the depreciation compensation is 6 people, and the replacement fund is 6 100 yuan/person, totaling 86,200 yuan.
5. issue a new car. For disabled car owners who require a new car, their insurers are responsible for notifying the time, place and required documents. On the day when the new car is issued, the Chairman of the Street Disabled Persons' Federation and the Special Committee of the Community Disabled Persons' Federation will lead the disabled car owners to the designated place to collect the new car. Manufacturers made a special trip to explain the performance and driving skills of new cars, disabled car owners received training on the spot, and traffic police departments issued driving licenses on the spot. For the inconvenience caused to disabled car owners during the period from handing over the old car to getting the new car, the street will count the waiting days of each disabled car owner and give the daily transportation compensation fee to 30 yuan.
6. Apply for social security. According to the policy requirements of the ban, helping disabled car owners to apply for social security to solve their worries is the main supporting policy that disabled people can enjoy in this ban. According to statistics, there are 2 retired disabled car owners in my street and 20 disabled car owners who have not reached retirement age, of whom 13 have purchased social security personnel and 7 have not. According to the unified arrangement of the District Disabled Persons' Federation and the District People's Social Security Bureau, we will sign a self-employment agreement with disabled car owners who have not yet reached retirement age, issue one-time employment subsidies, and handle residents' old-age insurance for them. If you are willing to buy employee pension insurance, you can fill out an application form and apply voluntarily. At this stage, all 20 people in my street have signed an agreement to start their own businesses, 19 people have enjoyed the old-age insurance for residents purchased by the government, and 1 person has applied for the old-age insurance for employees.
Fourth, the contradiction handling and review stage.
Banning the illegal operation of disabled wheelchairs is a systematic project, involving a wide range, strong policy and great difficulty. Therefore, social contradictions are inevitable. In accordance with the unified deployment of leaders at the municipal and district levels, our street actively and steadily handles emergencies in the banning work, resolves various contradictions in time, and maintains social stability and harmony. After investigation and handling, the main problems existing in the street banning work in our city focus on the requirements of the first batch of unqualified certification and the equal treatment for those who missed boarding. According to the arrangement of the District Disabled Persons' Federation, the street conducted a thorough investigation of the people who missed boarding by disabled cars in their jurisdiction, and registered 7 people, including the first batch of people who failed to pass the certification. The street has set up a security group for these seven people, ensuring everyone, unifying their caliber, visiting or calling many times to calm their emotions, making policy explanations and reporting their needs in time. Up to now, the second group of people in our street have handed in old cars and enjoyed the replacement money at the same time.
Banning the illegal operation of motorized wheelchairs for the disabled is the need to improve urban management, safeguard and safeguard the legitimate rights and interests of the disabled according to law, and it is also a time-tight, difficult and policy-oriented work. Due to the attention of leaders at all levels, through the joint efforts and coordination of relevant departments, the work of banning disabled cars in our street has been basically completed, which has solved the worries of the disabled, enhanced their social security, safeguarded their vital interests, promoted the awareness of helping the disabled in the whole society and effectively promoted the development of the cause of the disabled.