Customer Rejection Response Process:
-Listen.
Share (I can understand your thoughts)
-Clarification
-Statement
-End
When I first came into contact with telemarketing, most people hung up without saying a few words.
like this
Telesalesman: Hello, Mr. Wang, I'm XX. .....
Owner Mr. Wang: No need ... (hangs up)
So the first comparison led us to add WeChat.
Brother Wang, I didn't ask you to fix the decoration. Decoration is a big deal. Many owners come to know first. what do you think? I add you WeChat, so you don't have to worry that I won't advertise indiscriminately, because I don't like it either. My circle of friends will provide our community with decoration cases, decoration knowledge and preferential activities. Contact me if you need anything, okay? ……
Other objections, if you can't communicate with the owner, immediately guide to add WeChat.
How do you know my phone number?
-I learned from my friend that you happen to have a house decorated (my friend bought a house there, too)
-You're a celebrity.
(immediately change the subject), I'm calling to tell you a good news: ..........
Haven't taken the house yet
You're right. Many owners think the same way. In fact, decoration is the same as buying a house. Didn't you buy your house before it was built? The decoration is the same.
-decoration is also a big deal. Come and learn more about it, and you will understand later. The decoration company dare not cut corners here!
-waiting to see the house, then materials and labor have gone up. In case of busy work and going to see the decoration, I don't have much time to take care of the decoration company, and then I made a hasty decision. After the renovation, you found that it was an irresponsible company. You have to thank you. After all, the house is yours, and you live with your family! You must pay more attention, so that you can live comfortably and safely later!
Book it in another house.
-You don't just watch one company decorate. Just as usual, shop around, compare prices, materials, construction technology and services, and understand the company's reputation. This is the most favorable activity ever. Come and have a look, you will be surprised.
I can't get through elsewhere.
-Pay attention to your health and drink plenty of water when you go out. It's a pity that you can't come to such a good event. Do you think it's okay? I will add you to WeChat and send you the information of the activity. This activity is the most favorable in history, so you can ask your family to come and learn about it.
have no time
Your time is so precious that professional work should be entrusted to a professional team. We have been working in the local area for 10 years, and this time we will launch ... make sure you are glad you came. ...
You are too busy. Why don't you fix a time and come again next time? I will prepare the floor plan of our home in advance, as well as related pictures, or come off work at night. As long as you are willing to come, we will arrange for the designer to wait for you in the company, no matter how late. In this case, you won't delay the working time during the day. You know such a good activity, and I'm sure you'll thank me.
I'm not interested.
Yes, if I don't know clearly, I will be equally uninterested. Just now, I talked to Mr. Li in your community. At first, he said he was not interested, but after listening to my explanation for a minute, he immediately signed up and said he wanted several colleagues from his unit to come over together. Look at this. I'll add you to WeChat and send you the activity link, okay?
Be busy
This is the most favorable activity ever, and the opportunity is very rare. Do you think I should call you in the afternoon or in the evening? (Call back in half an hour or an hour)
The event manager doesn't want to go.
-This is the most favorable activity in history. Many owners in our community will come, and the sites are free, and you won't be charged any fees, mainly because our company has been established for n years, and then we have done such a grateful feedback activity. Since you are invited, you will certainly not run in vain.
In the month we prepared for this activity, the designer prepared all the apartment types in your community, as well as related renderings, including apartment type analysis. There is a "Gathering Live Experience" activity on site. Our project managers are all one-on-one consultants.
You can come with the decoration problem, see and listen, understand the current decoration market, and make a preparation for your later decoration! And there are many preferential activities on the spot.
People in the decoration industry study customer invitations and talk about single tricks in the "decoration assistant"
I'll think it over.
All right, think about it. I can understand that. After all, the decoration industry is a major event, but I would like to ask, what are your main considerations?
In fact, choosing a decoration company depends on three aspects. First, the design scheme must be suitable for your lifestyle. Second, the construction quality should be excellent and the materials should be environmentally friendly. Third, the price must be reasonable and affordable. Are you right?
In this design area, we have launched a lineup of luxury designers, and the first-line designers are in the event site, bringing the latest and most comprehensive fashion decoration concept. Communicate one-on-one and sketch the most suitable home for yourself.
In the field of construction quality, we will carry out "assembly site experience" activities on site to let you know the construction details clearly. Company 10 anniversary, you can rest assured of the construction quality.
For preferential treatment, we will collect 100 sets of model houses at the event site and decorate them at the cost price; There are also free tickets and a set of eight kitchen knives. And there are 8800 yuan to manage the' materials' fund, so that you can buy the necessary materials for decoration and reduce your decoration budget;
At the same time, 1 1 first-line building materials brand has been added this time, which makes it easy for you to buy brand building materials far below the market price. The preferential strength is the biggest one. So you must come and know about it. Do you think you came by yourself? Or with your family?
……
I have been communicating with "old customers" for a long time, but I have been slow to come or stand up.
Li Ge, you stood me up again. You stood me up once, twice, three times ... you can make a pot of pigeon soup. When will you come and have a taste?
……
Owners will have a lot of objections. If you can't answer the questions raised by the owner at ordinary times, make records and share the summary at the meeting. (Listen to how a good telemarketer calls, records, types one by one and becomes his own) That's what I did when I was doing telemarketing.
It is the direction of most loading companies to invite the owner to open the owner plus WeChat by phone, and then invite the owner to the store through WeChat's circle of friends and WeChat group. So calling, our other purpose is to guide the owners to add WeChat. Although the method is stupid, all the owners are very accurate, and the probability of Friend Request passing the verification is relatively high.