R：Good morning, sir .can I help you? Good morning, sir. What can I do for you? G: morning.l would like to check out. Good morning, I'd like to check out.

R：Certainly. Can I have your name and room number? Okay! Could you tell me your name and room number? G: Thomas Dickson in Room 1218 Thomas Dickson's room number is 1218. < P > R: A double room for two nights at 811 RMB per night, The meals that you had at the hotel are

251 RMB ... here is your bill please check it.

A double room for two nights, the room rate per night is 811 yuan, and your consumption in the hotel restaurant is 251 yuan. . . Here is your bill. Please check it.

g: sorry, l am not clear about this item. Sorry, I don't understand this consumption.

r: oh.this is for the phone calls you made from your room. This is the phone bill you dialed from your room. G: But I didnt make any calls. But I didn't make any calls.

r: oh, just a moment. l' ll check it. l' m terribly sorry sir. We made a mistake. We will devoted it

from you bill right away.

Please wait a moment while I check. I'm very sorry, it's our fault. I'll deduct this item from the bill immediately. G: It seems correct now .Can I pay by credit card? Now it seems that the bill is correct.

r: yes, sir. we will cancel your pre-authorization and charge your bill by credit card. Yes, sir. We will cancel your pre-authorization and charge you again. G: Yes. ok

R: Have a nice day! We hope to see you again!

ok! sir Have a nice day, and we look forward to seeing you again!