Touching customer service case:

Two guests from afar went to your hotel. It was raining that day, the weather was very cold, and they were a pair of elderly people who were dying. When they entered the your Hotel, there was no room in the hotel.

The lobby manager of the hotel will drive the customer to the hotel next door, and then he can tell the guest that if he still wants to stay in our hotel, we can make a reservation for you now, and we will pick him up by car tomorrow, which basically means it. How to modify the language is your business!

Touching case of catering service:

A drunken guest pulls a waiter to dance * * * One day, a group of guests came to the hotel, all dressed in suits and ties, with imposing manner. The waiter took the initiative to come forward to serve. At first, the guests were relatively calm, and after three rounds of wine, some of them blushed. So he took off his coat and sang a song with a microphone in his hand. At this time, one of them came to pull the waiter and asked to dance with the song.

The waiter said quietly, "Look, this gentleman must be a factory director or manager. Do you want your employees to violate your work system?" The guest was stupefied, and the waiter added appropriately, "I'm at work now, so I can't entertain with you. Sorry, if you need anything else, just let me know."

after a while, a few guests got drunk and started banging bowls and talking nonsense. The waiter remained calm, neither approving nor leaving, but simply said with a straight face, "Please respect yourself, lest you lose your dignity."

the guest showed a little embarrassment. Finally, two of them got drunk and threw up all over the floor. It was the waiter again who helped them to rest on the sofa and handed them tea, water and towels. Afterwards, the guests made a special trip to apologize and thank you.