Front Office Employee Job Responsibilities (General 5)
In the study, work, life, people use to the job duties of the occasions continue to increase, job duties refers to a post need to go to the completion of the content of the work as well as the scope of the responsibility that should be borne, the duty is the unity of duties and responsibilities, by the authorization of the scope of the corresponding responsibilities of the two parts. The development of job duties need to pay attention to what problems? The following is my compilation of front office staff job duties (general 5), for your reference, I hope to help friends in need.
Forecourt Employee Job Responsibilities 1
1, the development of the forecourt department's work plan, to promote the work of the department.
2, adjust, improve the organization of the department and the rules and regulations to adapt to the work needs.
3, education staff to comply with national policies, decrees. To clarify the relevant policies of the hotel and the department to the staff, and strive to maintain and develop good relations with the staff.
4, efforts to create a harmonious atmosphere at work, and actively promote cooperation between departments and departments within the work style.
5, whether the assessment of the front office department is conducive to strengthening management and mobilizing the enthusiasm of the staff.
6, to strengthen horizontal contact with the room service, finance and other departments to promote the work of guest services.
7, to the Ministry of Human Resources to put forward the department's staff job change proposals.
8, responsible for categorizing the management elements of the inspection work, not less than once a quarter.
9, strictly in accordance with the provisions of the hotel team staff inspection and assessment to ensure that the quality of service and the normal operation of the work.
10, convey the department's work indicators, analyze and deal with the problems reflected in the post, improve the work.
11, according to changes in customer conditions, to assist the store manager to do a good job in a timely manner to adjust personnel, supplies and other aspects.
12, dealing with guest complaints, widely solicited guest opinions, to maintain good customer relations.
13, to understand and grasp the dynamics of the staff's thinking, timely report to the store manager, do a good job of staff thinking, mobilize the enthusiasm of the staff.
14, with the hotel outside the relevant business units to maintain good relations.
15, presided over the convening of regular meetings of the department.
16, responsible for departmental positions staff shift arrangements.
17, responsible for all kinds of information, document management.
18, responsible for arranging, checking, equipment and facilities cleaning and maintenance.
19, the development of departmental training programs and requirements to carry out staff training.
Front Office staff duties 2
I. Absolute obedience to the superior deployment of tasks and guidelines.
Two. Lead by example, set a good example, abide by the rules and regulations, treat every employee fairly, and be responsible for the front office manager.
III. Respect the leadership, obey the hotel's internal arrangements, to the hotel's interests first.
IV. Comply with the attendance system, work time is strictly prohibited for private affairs.
V. Seriously take the initiative to meet the relevant departments to strengthen communication, found that the problem is resolved in consultation.
VI. Seriously check the staff attendance and work attitude, to correct.
VII. Check the appearance of all employees, and lead the supervision of their work.
viii. Pay attention to the dynamics of the guests, properly resolve guest complaints and emergencies, should be promptly reported to the manager.
IX. Technical factual report of damage to facilities and equipment in various areas to ensure timely maintenance.
X. Responsible for the training of new employees.
xi. Do a good job of coordinating with other foremen and team leaders. XII. Check the hygiene situation according to the "hygiene system".
xiii. Understand the ordering situation of the day, to the staff detailed layout of the shift tasks.
xv. Supervise the waiters to ensure the standardization of service quality and service procedures.
16. Take the initiative to coordinate with the kitchen to ensure that the food is served on time, and inform the relevant personnel of the need to promote the dishes in a timely manner.
XVII. Pay attention to the bill to ensure that guests pay according to the single price, to prevent running single, leak single, eat single.
18. Understand the nature of the day to order food, ordering people and dining arrangements, and inform the staff in order to lead.
xix. Lead the workers everywhere to save for the sake of doing reasonable switching appliances.
Front office staff duties 3
First, under the leadership of the department manager, is responsible for the front office collection services, is responsible for the organization, command and coordination of the work of the collection and settlement desk to ensure that the collection desk work in an orderly, accurate and timely;
Second, directly responsible for the settlement of large-scale business and the clean-up of business payments owed to the Ministry of Finance, and timely reporting to the Finance Department, the delinquent accounts of the customer to organize and supervise;
Second, directly responsible for large-scale business settlement and clean-up of outstanding business payments and timely reporting to the Finance Department, the delinquent account customers to be Organizations to supervise;
Third, responsible for the daily audit of business bills and statements, for the department to complete the quality of work, the statement is correct or not have a full
Fourth, responsible for the end of the month closing, reconciliation, inventory work and report the situation to the manager of the Ministry of Finance;
Fifth, is responsible for the audited business bills, statements, etc. were sent to the relevant departments, crumbs of the anteroom to be retained in order to
Fifth, responsible for the audit of business bills, statements and so on to the relevant departments, crumb front office should be Properly stored to
six, is responsible for checking the travel agencies, groups, contract units, the company's long chartered rooms, as well as the bookkeeping units of the account settlement is correct and timely, and urge employees on receivables in a timely manner to force the revenue pool;
seven, supervise the revenue accountant in accordance with the provisions of the accounts to timely connect the accounts, reconcile the cashier's cash and bills, and on time preparation of the balance sheet;
eight, Supervise and check the staff to implement foreign exchange management regulations, foreign currency exchange regulations, cash management system, bank credit card regulations, bills and invoices management regulations;
ix. Supervise the cash collection team cash, bills in a timely manner to pay the collection, regular and irregular spot checks on the collection of staff working capital;
x. Strict procedures, focusing on preventing evasion of the account, the wrong accounts Occurrence of large problems in the work, timely report to the manager of the Finance Department, if necessary, reported to the security manager;
xi, strictly check the operation of the computer system, found that the problem should be immediately with the relevant personnel *** with the study of the solution, and timely
xii, supervise and educate the staff to care for and the correct use of a variety of machinery and equipment such as telephones, computerized cash registers, typewriters
thirteen, every day at work must first check a variety of computers, cash registers, data and shift book on the message and audit reports, audit reports on the need to deal with the contents of the timely processing or report to the department manager;
fourteen, to the finance manager to report to the staff's performance, assessment of staff awards and promotions, to solve the guests in the settlement of the work of complaints and other issues;
fourteen, to report to the finance manager of staff performance, assessment of staff rewards and penalties, to solve guests in the settlement of complaints and other Problems;
fifteen, to complete other work arranged by the manager of the Finance Department;
sixteen, every day at the end of the shift, you must make a shift report, handing over the outstanding matters.
Forecourt staff duties 4
1, master the facilities and activities in the forecourt, supervision and management of the forecourt in the daily work of the forecourt, forecourt manager duties.
2, scheduling staff shifts and approving attendance sheets.
3, regular training for front office attendants to ensure that the restaurant's policies and standards are implemented.
4, often check the cleanliness of the restaurant, staff personal hygiene, service desk hygiene, to ensure that guests' dietary safety.
5, and guests to maintain a good relationship with the business to assist in promoting, soliciting and reflecting the views and requirements of guests in order to improve service quality.
6, contact with the head chef about menu preparation, to ensure food control at the best level.
7, supervise each inventory and the custody of goods and appliances to ensure the safety and integrity of the front office fixed assets and appliances.
8, presided over the pre-dinner meeting, convey the relevant instructions, do the final check before the meal, and make a summary after the meal.
9, directly involved in the scene of the command work, to assist the staff belonging to the service and put forward ideas for improvement.
10, supervise and remind the staff to comply with the rules and regulations of the restaurant.
11, promote subordinates to vigorously promote products.
12, grasp the cost control, strictly plug the loopholes of stealing food, waste, cheating and so on.
13, responsible for the restaurant's service management, to ensure that each waiter in accordance with the restaurant's prescribed service procedures, standards to do, to provide guests with a high standard of service.
14, often check the front office common goods preparation is sufficient to ensure the normal operation of the restaurant.
15, strict financial discipline, according to the relevant vouchers, carefully check the daily business income, to ensure that the restaurant business income is safe and complete recovery.
16, daily understanding of the day supply varieties, out of stock varieties, the launch of the special selection, etc., and in the meal before the meeting to inform all service personnel.
17, check the condition of the front office equipment in a timely manner, do a good job of maintenance, restaurant safety and fire prevention.
Forecourt staff duties 5
1. Responsible for the overall work of the front office department, responsible for the general manager.
2. The quality of staff, work efficiency, service standards and other important responsibility for the management and training.
3. Responsible for the financial budget of the department, the department's work planning, supervision and other important responsibilities.
4. Work planning
(1) is responsible for planning the work of the department;
(2) the development of the department's financial budget;
(3) preside over the department's business meetings, business communication;
(4) to the ministry of the work of the work of the indicators and work assignments, and to guide the work;
(5) is responsible for business contacts and communication with the hotel management system for business contact and communication;
(6) Coordinate and correct work conflicts and deviations that occur between departments.
5. Work inspection
(1) check the instrumentation, grooming and quality of work of the staff of all departments of the main desk, check whether the facilities of the main desk are arranged in an orderly manner, clean and beautiful;
(2) check the appearance, instrumentation, grooming and work procedures of the front lobby, the door welcoming staff and baggage handlers, whether they are attentive to the guests, warm and courteous, and care for the guests of the baggage items;
(3) check the room booking situation, understand and grasp the state of the room;
(4) check the telephone operator's voice tone, tone of voice is clear, soft, polite, service is thoughtful and whether the work of the equipment;
(5) check whether the staff is thoughtful and meticulous service for the guests, the guests entrusted to the matter is done, whether it is able to help the guests to solve the difficult problem ;
(6) check other personnel, such as distribution of newspapers, statements reception program, etc. employees are dedicated, quality and quantity of work.
6. Daily work
(1) Participate in departmental meetings, business meetings. Regular meetings, etc., put forward work difficulties, work recommendations, work plans, etc. to ask the director for decision-making;
(2) review the work of the ministry's departments of the work report and work logs, reports;
(3) the development and implementation of the training program, the ministry's staff ideological education and work training;
(4) is responsible for the door to welcome the "V.I.P. "Guests of the work of supervision and command;
(5) to grasp the department's safety, health management;
(6) to the general manager, director of guest services to report to the work.
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