With constant practice, constant summarization and constant reflection, people's understanding of objective things will become more and more profound, their knowledge will become wider and wider, and their wisdom will become higher and higher, and their undertakings will continue to develop and advance through summarization. The following are some summaries of the work of hotel front office managers that I brought to you for your reference.

summary of the work of hotel front office manager 1

As the manager of our hotel front office department, I have done a good job in front office management during this period, and there are also some inadequacies in management, which can be said to be mixed. The front office work of our hotel has always been the most important work in our hotel, so the management work as our front office manager is also the most difficult work for all our department managers.

during my manager's working hours this year, I didn't stay in my office all the time to deal with the related work of my front desk manager. I think only by standing on the front line and communicating face to face with the guests can we find out the problems in our department's work. Therefore, in my spare time after finishing my work, I have been on duty with our front desk staff, so that I can really participate in our daily work at the front desk, so that I can find out what our customers are dissatisfied with in our front desk work, and at the same time let me think of ways to deal with our front desk work problems.

during this period, I also often inspect all the positions at our front desk. The purpose of inspection is not to supervise the work of our front desk staff, but to find out in time the difficult and intractable problems of our department staff in the front desk. I am very comfortable with the work of the employees under our department, because they are all trained and guided by me. Our front desk is a department with the most work problems, so I have to find out all kinds of hidden dangers that may bring inconvenience to our front desk work before many problems and things happen.

during our service at the front desk, I also often accept suggestions and related questions from employees in our department. Just like this time, our staff suggested that we set up a special drinking point at the front desk, because in the process of handling the formalities at our front desk, most of the time, guests need to wait for a certain time, so it is very necessary to set up a drinking equipment or drinking point for the guests at the front desk. I think this proposal is very good. On the same day, after I got the consent of the general manager of our hotel, I started to prepare this matter, which made our front desk service more perfect. Therefore, as the leader of a department, we sometimes have a better understanding of the relevant issues of the department, not necessarily like the employees under us. We often accept some relevant opinions from employees on the work of our department. This will not only gain the trust of our department staff, but also make our department's related work better.

Finally, I didn't do a good job in front desk management, such as complaints from front desk guests. I relied too much on the assistant manager of our hotel to solve these problems. In many fierce cases at the front desk, it was our assistant manager who helped me a lot. I think his ability in this field is much better than mine, so I will learn from our assistant manager in solving this problem later, so as to improve my skills in dealing with related problems in the front desk work in the future.

summary of the work of hotel front office managers 2

21 years has been an extraordinary year. In this year, our workshop basically focused on two aspects: one is to ensure the stable, safe and long-term operation of equipment; Second, under the premise of stable operation of the equipment, continuous research and exploration, technical transformation, and increase production. Everything comes to him who waits. After one year's efforts, under the correct leadership of the company, the department and the workshop are United and United, successfully completing various technical renovation and maintenance tasks, and finally achieving gratifying results. Looking back on this year, there are experiences and lessons, achievements and shortcomings, which are summarized as follows:

1. Insist on the sound operation of the equipment and ensure the continuous and stable production

After many technical improvements, there are now 411 sets of equipment in our workshop, and the monthly equipment integrity rate is above 99.6%, and the leakage rate of dynamic and static sealing points is within the required value. The overall operation of the equipment is in good condition throughout the year, which can completely guarantee normal production.

1. Solving equipment hidden dangers

In this year, after many researches and explorations, several equipment hidden dangers that have long affected normal production were solved: for example, the vibration of induced draft fan exceeded the standard; The balance plate of multistage pump is often worn; The vibration of the reducer is large.

2. carry out planned maintenance

according to the equipment operation records and daily observation records of equipment operation conditions, arrange planned maintenance (i.e. preventive maintenance) for the main equipment. This year, the planned maintenance of two centrifugal compressors, a reciprocating compressor and other major equipment was mainly completed, and all the lubricating oils of these equipment were replaced according to the oil change analysis and oil change cycle. Through preventive maintenance, the cost of downtime loss and failure prevention will be minimized, and the foundation for long-term stable operation of the equipment will be laid.

3. Applying new technology

Because of the thick scale on the tube side of heat exchanger in our workshop, the flow rate is too small. High pressure cleaning was used before, but the effect was not obvious. This time, after careful study and analysis by the company's technicians, the heat exchange equipment was used for separate circulating chemical cleaning. The deposits in the equipment are loosened, stripped and dissolved by chemical agents, and the metal surface of the equipment is passivated after cleaning, and a polymer protective film is formed on the metal surface to achieve the purposes of scale prevention, oxidation prevention and corrosion prevention, thus protecting the equipment and prolonging its service life. Judging from the start-up effect, the flow of the equipment has met the technological requirements, and this success will have far-reaching benefits for us to solve similar problems in the future.

Second, pay close attention to management and attach importance to talents for development

The development and progress of a society requires the adaptation of productivity and production relations, and an enterprise needs advanced production technology and advanced management system to develop, and has excellent talents to implement and use it.

1. create a courtesy workshop and implement TPM staff management

both hands should be grasped and both hands should be hard. This year, our workshop has not only made a lot of efforts in increasing output, but also done a lot of homework in management. In October, our workshop responded attentively to the company's call, paid close attention to equipment management according to the company's requirements, and promoted the all-staff equipment management system based on preventive maintenance and with spot inspection as the core. This year, according to the routine inspection promotion plan required by the company, our workshop basically completed the preparatory work for the preliminary routine inspection and implemented it in some positions, which made full preparations for the implementation of routine inspection management in the whole workshop, which also laid a good foundation for the establishment of qualified workshops!

2. improve the system construction and strengthen the implementation.

system construction is an important guarantee for enterprise development. To develop, the company should seize the opportunity, make persistent and flexible production and management, and rely on the support of employees and strict system management. In terms of implementation system, our workshop adheres to the principle that everyone is equal, rewards and punishments are clear, and at the same time, combined with the people-oriented management mechanism of "moving with emotion and understanding with reason", emotional management is integrated into the whole process of management, and the management quality is continuously improved, so as to truly turn the restraint mechanism into the conscious action of employees.

3. Pay attention to personnel training and arrange training and study

In the increasingly competitive market, enterprises must have high-quality talents with learning potential to survive and develop in the market competition. In 21 years, according to the training plan made at the beginning of the year, our workshop trained in safety management, technology, equipment and management, and sent the technical backbone of the workshop to the factory for 15 days. Through training, the comprehensive quality of employees in our workshop has been improved, and the continuous appreciation of human resources has been realized.

IV. Summarize the work shortage this year and establish the rectification plan for next year

Although our workshop has done a lot of work in a certain year and achieved gratifying results, there are still necessary deficiencies in the work.

1. The new management system makes some employees unable to keep up. Some employees' ideas are still old, changing slowly, lacking initiative, enterprising spirit, sense of hardship and competition.

2. The comprehensive quality of individual employees needs to be improved, and professional and technical personnel in the workshop need to be trained. Individual managers have poor innovation awareness, low management level and lack of breakthroughs in management.

3. The new equipment management system needs to be explored and learned, further improved and revised.

4. ticket handling shall be strictly carried out for maintenance work, and technical disclosure shall be made, not verbal communication; The management system and methods are difficult to implement consistently, and the execution is weak.

5. the anti-corrosion of equipment and pipelines is not in place, and there are potential safety hazards.

our workshop will overcome the above shortcomings, rectify them in the next year, constantly sum up and improve them, and use our hardworking hands and wise brains to create a new look of the workshop and create greater benefits for the company.

four, 21 years, the equipment management goal of our workshop

1. The equipment management is qualified and the workshop meets the standard.

2. Fully implement the spot check management of promotional equipment.

3. ensure the long-term, safe, stable and efficient operation of the production device.

4. Establish a good equipment management team and cultivate new technical management talents

Summary of the work of hotel front office managers 3

21 years is approaching the end of the year, and the production and management work of our factory this year is coming to an end. Looking back on the busyness and dedication in the past year. Under the leadership of the management team of the company and the factory, closely following the annual production task plan issued by the company, we made great efforts to strengthen production management and safety management, implement the management responsibility system, and carry out performance appraisal, which successfully completed all the tasks throughout the year and made great progress in all aspects.

the development of our factory can't be separated from the concerted efforts and concerted efforts of all departments in the whole factory. The production management department has also made necessary efforts and studies in production and management for 21 years. Now, the report on the work completion of this department this year is as follows:

1. Production management

1. Coordinated production and reasonable scheduling.

according to the annual and quarterly rolling production plan of the production management department of the company and the actual production situation of our factory, the quarterly material procurement plan and monthly production plan are formulated, the raw and auxiliary materials and production materials are adjusted in balance, and the production scheduling and coordinated production are carried out reasonably. * * * was prepared and produced from October to October this year. Under the condition of fully ensuring the supply of raw materials, * * * is assembled and produced. According to the requirements of the company and the factory plan, all production tasks have been successfully completed.

2. Process verification at the production site.

process verification in the production site is the key point to ensure the implementation of production specifications and medical system standards. During the production process, we strive to supervise and control key control points, operators, process equipment and materials, so as to achieve the goal of producing high-quality and efficient products. In the past year, the production management department cooperated with the quality supervisors of each production team to verify the main process links of each batch of products, established and improved the process verification records, and ensured that the operation procedures were strictly implemented and the process discipline was strict in the production process of each batch of products, ensuring the production process standards of products and avoiding the occurrence of unqualified products.

3. Seriously report all kinds of production statistics and production data.

there are many statistics and report data involved in production management, ranging from daily production and sales reports to weekly reports, monthly production and sales reports, monthly output reports, energy reports, quarterly reports, quarterly material plans, etc., in addition to numerous random temporary reports. Every report is required to be timely, accurate and careful. The production management department has never made any mistakes in the work of completing various reports and production data, and has made due efforts for the data link and establishment between departments and companies in our factory.

4. Batch production record audit and production management record account

Batch production records are to ensure the standardization and true validity of production technology, data and inspection data. The production management department carefully checked and audited each batch of production records, and timely communicated with the recording process unit to solve various problems and defects found during the audit. Ensure the authenticity and validity of the production records of each batch of products. Establish and improve the account of relevant production records, including sales details, energy consumption details, inventory, etc., and immediately grasp the main production data of finished products and semi-finished products of our factory.

5. product distribution and product storage.

grasp the inventory status of products in real time, and ensure that the inventory and production of products are not out of touch or overstocked. Communicate with the company in real time, conscientiously fulfill the product distribution procedures according to the company's product order and the finished product inventory of our factory, and cooperate with the procurement department to organize product distribution reasonably. By October, * * * was completed.

There are problems

1. Due to the insufficient staffing of this department, the frequency of on-site management in workshops and other sections is insufficient, the supervision and management of production process discipline is insufficient, and there is a lack of understanding and learning, which fails to coordinate and solve practical production problems and fulfill the verification of key control points of production process. We will redouble our efforts in this regard in the future.

2. I don't know enough about the company's "three-oriented" project, and I can't implement the "standardized, standardized and refined" management well.

2. Work plan for next year

1. Develop site management in depth, overcome the lack of in-depth site management, strengthen production site management and solve practical production problems.

2. Strengthen the supervision and management of production process discipline and key control points of production process.

3. strengthen communication and cooperation with the production workshop, purchasing and supply department and other departments, and improve production instructions and material plans.

4. according to the production, sales and stock situation of our factory, we should conscientiously do a good job in the connection between production and sales.

5. We will gradually explore how to integrate "standardization, standardization and refinement" management into daily management and production.

6. Strive to complete all temporary work assigned by relevant production management and leaders.

summary of the work of hotel front office managers 4

time flies, and the year of 2114 has reached the end of the year in a flash. Looking back on the work course of the past year, with the correct leadership and support of the company and the leaders, all the employees in our boiler workshop, Qi Xin, worked hard and successfully completed all the operation tasks assigned by the company and the leaders. It has achieved the completion rate of daily operation indicators of 111% and the completion rate of daily maintenance work of 111%, which has made remarkable contributions to the company's goal.

in the coming year, we will mainly summarize the work in the following aspects:

1. Safety

In addition to strictly observing the company's rules and regulations, our boiler workshop staff.