. Tangibility: 1. Convenient parking lot and attractive appearance

2. The restaurant has modern facilities

3. The environmental facilities of the restaurant are sensually attractive

4. The menu is clear and the appearance is unique. Conform to the image of the restaurant

5. The facilities of the restaurant match the services provided by the service staff

6. The dining area is comfortable and open

7. The dining area and the washroom are clean and tidy

8. The service staff are dressed appropriately, clean and tidy

Reliability: 9. The restaurant can finish everything promised to customers in time

lo. When customers are in trouble, The service staff have the enthusiasm to help customers solve problems

11. The restaurant provided accurate and perfect service to customers at the first time

12. The restaurant can complete the service within the agreed time

13. The service staff of the restaurant accurately recorded the services required by customers

14. The service staff can provide correct bills

Responsiveness: 15. The service staff of the restaurant can inform customers of the services provided. Can meet the special requirements of customers

17. The service personnel provide prompt service

18. Even if the service personnel are very busy, Will also respond to customers' requirements in time

Guarantee: 19. Service staff are trustworthy

21. Service staff are willing to introduce menu contents and cooking methods

21. Service staff always treat customers politely

22. The service in the restaurant makes customers feel safe

23. Employees are well trained and experienced

Empathy: 24. Service hours can be adjusted according to different customers' needs

26. Restaurants will pay special attention to customers

27. Restaurants take customers' interests into account

28. Service staff have mastered some customers' demand preferences

Remedial: 29. Service staff have a good attitude and strong communication skills in the face of mistakes

31. Restaurant staff who make service remedies can solve problems at one time. Information on service remedy

32. The restaurant has adopted a reasonable service remedy

33. The service staff of the restaurant clearly and briefly explained the reasons for the mistake

Product quality: 34. The food has a unique flavor and can reflect the characteristics of the restaurant

35. The food is properly matched with nutrition

36. The food is hygienic and the plates are clean without gaps

37. Score, and then use professional analysis software spss for analysis. I hope it works for you.