article 1: the first business card in the "you" industry (image article)

1, 3.8 seconds to leave a perfect first impression

2. TOP principle of industry norms

3. Being a "fashion newcomer" in the hotel catering industry

article 2: Service consciousness determines success or failure (consciousness article). Call it "in progress"

4. If the service consciousness is right, the performance will climb high buildings

5. The "hidden rules" in the service consciousness

Part III: You and the guests "two of a kind" (training)

1. Grasp the order of introducing others

2. Learn to lead gracefully

3. Be tall. Lost in "habit"

5. Service process in which guests come uninvited

Part IV: Building an "angel of communication" in the industry

1. Don't let language betray you

2. Your language has understood his heart

3. Six sentences for handling complaints from guests. The core of enterprise achievement

Chapter 5: How to become a "social angel" in service (cheats)

1. Micro-shaping your service with fashion etiquette

2. Emotional intelligence cheats in fashion service etiquette

3. Perfect subsidies in industry norms

4. Retaining with fashion etiquette.