First, what is public relations etiquette?
Refers to all kinds of programs that public relations personnel should respect others and pay attention to understanding in public activities, which are "passports" for stepping into society, adapting to society, improving their ability to handle affairs and improving their image.
Second, the nature and basic principles of public relations etiquette
Essence: Pursuing and creating truth, goodness and beauty, that is, pursuing harmony and reciprocity between people and social organizations, seeking unity internally, seeking development externally and improving work efficiency.
Four cardinal principles:
1. Respect principle: The most important thing in this respect is to respect personality, including qualification, value, honor, image, temperament and dignity. Respect and respect are the emotional basis of etiquette. You can't impose your will on others. You should respect the right of personal freedom and privacy and learn to appreciate and praise others.
2, the principle of good faith: honesty and trustworthiness, pure feelings, as seen.
Honesty: Honesty, sincerity, sincerity, being true and reliable to others, and speaking objectively and fairly.
Letter: Pay attention to credit, trust each other, keep your word, keep your word, pay attention to credibility and seek truth from facts.
3. Tolerance principle: tolerance, especially when dealing with interpersonal disputes, keep an open-minded character and attitude, be considerate, be tolerant and considerate of others, don't expect too much of others, be good at resolving various contradictions and prejudices, and win more friends.
4. Equality principle: moral equality and personality equality, all people should be treated equally and respect the value and dignity of others. Regardless of each other's social status, we should treat new friends and old friends equally. Don't flatter the other person maliciously because of his prominent position, and don't be indifferent and ignore him because of his low position.
In public, you participate in social activities on behalf of the organization, and the personal image of the public relations staff must represent the image of the organization, so you can't act rashly. The personal image of public relations personnel mainly emphasizes six points: appearance, behavior, expression, speech, clothing and treating people.
Some things are external and can be seen at a glance, such as hair style, clothes and manners. There are also the six points I mentioned just now: appearance, manners, expressions, speech, clothes, and treatment of people, a considerable part of which can be seen by outsiders at a glance. Of course, some things are actually internal things and need to be coordinated and unified inside and outside. For example, you should have a good upbringing when dealing with people. So, how can we show good personal education?
This is mainly reflected in the treatment of people and things. Things like appearance, expression, dress and speech are easier for people to do. For example, lesbians' dresses, fashions for important public relations and social occasions, formal clothes or uniforms and formal clothes for formal occasions, and casual clothes and casual clothes for leisure occasions are all easier to make. Some things are more specific, such as paying attention to the three-color principle when wearing a suit. Three-color principle means that the color of the whole body should be within three, that is, no more than three colors, and the color of the whole body should not be above three colors. The three colors mentioned here belong to three major color systems. In other words, the overall color of clothes is within three color systems.
In addition, you should pay attention to some specific collocation, for example, as a lady, the leather shoes you wear should be standard leather shoes. If you wear a high-end suit but a pair of sneakers, it will look neither fish nor fowl. Such a thing is easier to handle. But some things are harder to do. In personal image, the difficulty lies in treating people with things, which is a relatively internal thing.
When dealing with people, public relations personnel should first take the initiative and enthusiasm. This is very important in selecting and training public relations personnel. Because people have different personalities, some are extroverted and some are introverted. Some people are sanguine, some are choleric, some are depressed, and some are mucinous. People with these four personalities actually behave differently.
For example, what are the characteristics of a bloody person? I have a wide range of hobbies, but I am often not dedicated. Such people are actually more suitable for public relations work, because public relations work requires you to be enthusiastic and proactive. What about people with mucus? He is introverted, timid, cautious and likes to stick to the rules. Such people often do secretarial work and financial work just right. But doing public relations work will be more troublesome because they have no initiative. He will do whatever he is asked to do, and he will not do it if he is not allowed to do it; Tell him what he said, not what he didn't say. Without initiative and enthusiasm, they can't do public relations well. He doesn't know what to do unless you tell him.
And the public relations staff should be simple and generous. Be not only enthusiastic, but also simple and generous. You can't do too much initiative and enthusiasm. Sometimes enthusiasm is easy to do, but if it hurts others, it is more troublesome. Remember: do something and do nothing; Some words can be said and some words can't be said; There are some things to care about and some things not to care about. This degree is still quite difficult to grasp. Grasping this degree requires experience, training and education. However, simplicity and generosity are not difficult. The key point is to be honest with others, simple and generous, and to restrain hypocrisy.
Third, what should we emphasize? Emphasize that people should be civilized and friendly. On the one hand, treat people kindly. To understand people, be kind and tolerant, how can we do this? You should have a certain cultural accomplishment. A man with more knowledge will be knowledgeable. If you don't see much, your mind will be narrow. Without cultural literacy, it is easier to go astray. If you are doing public relations, you don't necessarily have every knowledge in every major, but you must have a wide range of knowledge, strong language ability and certain literary attainments.
You should be sensitive to some routine topics in travel, fashion and interpersonal communication, so that you can easily find common language when talking to others. Otherwise, I don't know how to answer, how to communicate with others in public relations work? It is very important to find a common language in communication. On the other hand, people who do public relations work must be considerate. Just looking around. Some people have good public relations, but they are very passive at work without looking at each other. One of the basic qualities that public relations requires us to have is understanding.
The last point is decency. Doesn't mean doing public relations work. In order to do your job well, you can be responsive and responsive. That was not the case. There is a bottom line for us to be human. For example, in international communication, public relations personnel should safeguard the image of our Chinese nation, China and the Chinese nation, and the people and country of China.
In internal communication, we should maintain our organizational image, corporate image and personality. In short, propriety means emphasizing national personality, personality self-esteem and adhering to principles. This is very important.
Standardization of instrument etiquette in workplace
1 man
1. Short hair, clean and tidy, not too trendy;
2. Full of energy and smiling;
3. Shave every day and brush your teeth after meals;
4. A white or monochrome shirt with no stains on the neckline and cuffs;
5. The tie is close to the neckline and plays beautifully;
6. The suit is flat and clean;
7. Don't put things in your suit pocket;
8. Pants are flat and have trouser lines;
9. keep your nails short and clean
10. Shiny leather shoes and dark socks
1 1, within three colors of the whole body.
Two ladies
1. The hairstyle is elegant and solemn, neatly combed, and the long hair should be clamped with hairpins, not dyed in bright colors;
2. Wear light makeup and smile;
3. Wear formal clothes, generous and decent;
4. Don't keep your nails too long and keep them clean. When applying nail polish, be sure to use natural colors;
5. The skirt length is appropriate;
6. Skin color * * *, no holes;
7. The shoes are smooth;
8. Within 3 colors of the whole body
Etiquette of getting along in the workplace
Respect for colleagues
Mutual respect is the basis of dealing with any kind of interpersonal relationship, and colleague relationship is no exception. The relationship between colleagues is different from that between relatives and friends. It is not a social relationship linked by family ties. A temporary faux pas between relatives and friends can be made up by affection, while the relationship between colleagues is linked by work. Once disrespectful, it is difficult to heal. Therefore, the most important thing in dealing with the relationship between colleagues is mutual respect.
Second, material exchanges should be clear.
There may be material exchanges between colleagues such as borrowing money, borrowing things or giving gifts to each other, but don't be careless. Remember everything clearly, even small money should be written in the memo to remind yourself to return it in time, so as not to forget it and cause misunderstanding. When borrowing money or things from colleagues, take the initiative to give each other an iou to enhance colleagues' trust in themselves. Sometimes, lenders can also take the initiative to ask borrowers to make IOUs, which is not too much. Borrowers should understand that if the borrowed money cannot be returned in time, they should explain the situation to each other every once in a while. Taking advantage of the other person's material interests, whether intentionally or unintentionally, will cause the other person's psychological unhappiness, thus reducing his personality in the other person's mind.
Show concern for colleagues' difficulties
Colleagues usually choose relatives and friends for help first, but as colleagues, they should take the initiative to ask questions. We should try our best to help what we can, which will enhance the feelings of both sides and make the relationship more harmonious.
Don't talk about colleagues' privacy behind their backs.
Everyone has "privacy", which is closely related to personal reputation. Talking about others' privacy behind their backs will damage others' reputation and cause tension or even deterioration of the relationship between the two sides, so it is a disgraceful and harmful behavior.
5. Take the initiative to apologize for your mistakes or misunderstandings among colleagues.
Colleagues often get along with each other, and temporary mistakes are inevitable. If there is a mistake, you should take the initiative to apologize to each other and get their understanding; Take the initiative to explain the misunderstanding between the two sides, don't be petty and mean.