Preparation before departure
? Purchase air tickets of member companies of various aviation alliances.
When encountering scheduling difficulties, the airlines they belong to can also provide services for passengers through alliance resources (at present, the three largest aviation alliances in the world are Star Alliance, SkyTeam and OneWorld).
? When the plane is delayed, low-cost airlines usually provide very limited compensation services.
When buying low-cost air tickets, we must pay attention to the handling terms when the plane is delayed or cancelled.
? Try to choose airlines with less strike records.
The data shows that airlines in Britain and Northern Europe have a good record, and airlines in France, Germany and Italy often have employee strikes.
? Try to choose an airline with the departure airport as its main operating base.
The punctuality rate of Air China flights departing from here is relatively high, and it has relative advantages in aircraft scheduling (for example, Beijing Capital International Airport is the base airport of Air China, please ask Du Niang for details).
Which airlines are low-cost airlines?
Popular low-cost airlines include Spring Airlines, lion air, Cebu Airlines and Nok.
Air), Tiger Airways, AirAsia, Yi Jie, Scoot, Jetstar, etc.
It is guaranteed to buy delay insurance.
Check the punctuality rate of flights in advance. If the weather is bad on the day of travel, you can consider buying flight delay insurance. Please pay attention to the following points before buying:
? See the details of the insurance clause clearly.
Read carefully/call to inquire about the specific terms of the insurance. Sometimes some airlines will not be included in the insurance, and the ticket price will be capped. It is also necessary to find out how to judge whether the specific delay time has reached the compensation standard and payment method.
? See clearly the scope of application of subsidies.
Some insurance will not only compensate for flight delays, but also subsidize accommodation, fares and catering expenses during the delay. However, it is necessary to see clearly the scope of application, such as hotel grade, daily consumption limit, subsidy days and so on.
? Use your credit card reasonably.
Understand the benefits of platinum credit cards. For example, if you buy a plane ticket with a credit card, if your flight is delayed or your luggage is lost, you can get insurance compensation from your credit card with the airline's flight delay certificate. Many overseas credit cards also have complete insurance.
? Issue the "Flight Delay Certificate"
If you confirm the flight delay, you can issue a flight delay certificate at the airline manager's counter, and you need to save the certificate to get the delay insurance. If used properly, you can get the superimposed airline+insurance compensation through the voucher. )
Knowing these regulations, you have the right to defend your rights.
/Europe/
Refund tickets, provide accommodation and other compensation according to different situations.
According to the EU Document Regulation (EC) No
26 1/2004(EU26 1 Guidelines) helps passengers to establish compensation/assistance guidelines that they can rely on when encountering abnormal flight conditions, so as to claim fixed compensation from airlines.
What types of flights need to comply with the regulations?
Any airline leaving an airport in an EU member state.
For any flight from a third country to an airport in a member state of the European Union, the carrier airline operates the airline for the member state of the European Union.
(For example, it is not applicable to take China Southern Airlines from China to France, but it is applicable to take China Southern Airlines from France to China).
What compensation can I get if my flight is cancelled?
Fixed remuneration
Refund the money or arrange a new flight plan by the airline.
During the waiting period, if you need to stay overnight, you will also be provided with meals, communication fees, accommodation fees and transportation fees.
What compensation can I get for the delay?
Fixed remuneration
Refund the money or arrange a new flight plan by the airline (the delay time is more than 5 hours)
During the waiting period, if you need to stay overnight, you will also be provided with meals, communication fees, accommodation fees and transportation fees.
(Attached) Compensation standard set by EU26 1 (free air tickets or preferential prices for airline employees are not applicable)
Fixed compensation: the amount of compensation for different voyages is different.
/kloc-250 euros for flights within 0/500 km.
For flights within the EU with a flying distance of more than 65,438+0,500 km, or flights with a flying distance between 65,438+0,500-3,500 km to and from the EU, compensation is 400 euros.
If the voyage exceeds 3,500 kilometers, the compensation will be 600 euros.
Other subsidies
During the waiting period, the airline will issue some food and beverage subsidy vouchers.
Free communication allowance, including at least two phone calls and emails.
If you need to stay overnight, you need to provide hotel accommodation and transportation expenses.
Refund and rescheduling of flights
Those eligible for refund will be refunded within seven days, and the airline will refund them in the form of cash/bank transfer/with the consent of the passengers.
The cost includes used and unused parts, and can also help you confirm your flight back to your original destination if necessary.
For example, A takes Lufthansa flight from Frankfurt to Helsinki via Paris, and the flight from Paris to Helsinki is cancelled. In addition to compensation, A can also get a refund of air tickets (the first flight and the second flight he didn't take), and can also ask for a return ticket to Paris for the first time.
Some exemptions
Under the following circumstances, even if the flight is cancelled, the airline cannot force compensation or reduce compensation.
Inform the passengers in advance and provide the changed flights free of charge.
Special circumstances do not require compensation.
EU26 1 has a strict definition of special events: political instability, extreme weather conditions (leading to airport closure), security threats, terrorist attacks, unexpected security defects, strikes that affect airline operations (not ordinary strikes) and so on.
Half compensation: determined according to the delay time in a certain voyage.
When the airline reschedules the flight to the destination, the compensation will be halved in the following cases:
For flights with voyage 1500 km, the arrival time of new flights shall not be later than 2 hours.
For flights with a range of more than 65,438+0,500 km within the EU, or flights with a range of 65,438+0,500-3,500 km to and from the EU, the arrival time of new flights shall not be later than 3 hours.
The voyage is more than 3500 kilometers, and the arrival time of the new flight is no later than 4 hours.
How to claim for the abnormal flight?
In case the flight is rejected/cancelled/delayed, it is most important to arrive at the destination first! You can:
Obey the arrangement of the airline and take the designated flight arranged by the other party (safer)
Require airlines to change their visas or even transfer to foreign airlines.
If there is an emergency and the airline has other solutions, you can ask the airline to sign for the solution you need and get compensation. )
Solve the new route by yourself and contact the airline for refund claim.
In a hurry, and the solution arranged by the airline can't meet your needs, you can buy the ticket yourself, and then contact the airline to refund the ticket and ask for compensation. However, at this time, airlines have no obligation to reimburse new air tickets and transportation expenses, and can only return the original fares and get the prescribed compensation. )
After arriving at the destination, you can apply for compensation and safeguard your legitimate rights and interests. The steps are as follows:
Prepare all materials:
Boarding pass, ticket purchase email, travel itinerary, delay/cancellation certificate issued by airport or airline.
Contact customer service (telephone/email/online form)
Call airline officials or send emails online, and some airlines also provide online form submission.
(EU26 1 doesn't specify the traceability time, and even flights that were 1/2 years ago may have to be refunded. )
Air France Online Form Submission Style
Write a complaint letter to make a complaint
Notify the bank account and wait for the money to arrive.
If the airline replies that there is force majeure, it should explain that it is familiar with the laws and regulations and question more.
Every country and airline has different ways to deal with aircraft delays. In addition to airport staff, you can also call the official customer service to understand the delay arrangement.
When there is a large-scale delay due to traffic control, bad weather and other reasons, a lot of relevant information will be circulated on the network. Please pay attention to identify rumors.