According to the arrangement of China Railway Corporation, from today, the railway department will launch the Internet booking service for EMU trains in 27 major high-speed rail passenger stations where provincial capitals and cities with separate plans are located.

The popular explanation is that passengers can order not only high-speed rail box lunch but also social brand meals, that is, passengers who take high-speed rail trains can eat hamburgers and mixed rice on the train.

This marks the first time that China Railway has opened its catering service door to the public.

it is understood that passengers travelling on emu trains with the prefix of g and d can make reservations through 12316 website and mobile phone 12316APP, which can not only book meals provided by the train dining car, but also book social brand catering foods provided by 27 feeding stations along the way.

there are ***27 feeding stations in this pilot project, mainly the high-speed rail passenger stations in the provincial capitals of Shanghai, Tianjin, Guangzhou, Nanjing, Hangzhou, Xi' an, Shenyang, Changchun, Wuhan, Jinan, Fuzhou, Xiamen, Changsha, Chengdu, Chongqing and Lanzhou, and the locations of cities under separate state planning.

order food &; Payment strategy

After booking successfully through p>12316 Internet and mobile APP, the "Order" page will pop up, and users can choose. In addition, passengers who purchase tickets by telephone, station window, point of sale, ticket vending machine and other means can also order food through 12316 net and mobile APP, and only need to enter the ticket information and contact information when ordering food.

In addition, payment is also very convenient, so just use UnionPay card, Alipay and WeChat, which are used in our daily payment. After the passengers make a successful reservation, the service staff at the railway station will deliver the meals to the carriages and seats designated by the reservation passengers.

Q1: Can take-out serve breakfast?

according to the current plan, meals are served from 11 am to 8 pm. however, the breakfast supplier is reviewing and will be online soon.

Q2: What kinds of meals are there?

At present, there are five food suppliers: Su Bi, which provides Chinese fast food such as pies, stir-fry and porridge, Mr. Li, who provides noodles and rice packages, KFC and Wallace, which provide western fast food, and Qingdao High-speed Rail Catering Management Company, which used to provide catering services on trains. This company provides high-speed rail lunch. Add up to 22 packages to choose from.

Q3: What is the price?

the price of food is the same as that in the store, but there is an additional delivery fee, 8 yuan, which is set by the railway head office, and a lunch box fee of one to two yuan, which is set by the merchant.

Q4: when do I need to place an order?

passengers should place their orders at least two hours before the train arrives at the catering station.

For example, if there is a passenger from Jinan West Railway Station to Beijing South Railway Station, you need to place an order two hours before the departure of Jinan West Railway Station if you want to get on the bus. If you miss it, you need to book a meal in tianjin railway station, but the premise is still two hours in advance.

Q5: so, how is the takeaway delivered to the passengers?

after receiving the order, the merchant will finish making it 1.5 minutes before the train starts at the dining station, and send it to the ordering and distribution center at the station. After collecting the meals, the station distribution personnel will concentrate on delivering them to the car, and the delivery personnel on the car will deliver the meals to the carriages and seats designated by the ordering passengers. The whole process of meal distribution is completed in the incubator, and after rigorous testing, the temperature of the delivered meal is guaranteed to be within the best edible range.

Q6: What should I do if the train is delayed or cancelled?

if the train is delayed for more than 31 minutes at the catering station, the distribution center of the station will cancel the order through the system according to the relevant messages and dispatching orders and notify the ordering person, and the meal fee will be returned to the passengers at the first time.

if the train is not more than 31 minutes late, the station distribution center will first inform the merchants of the delay information, and the merchants will ask the passengers whether to continue ordering.

if you don't continue to order food, the distribution center will cancel the order immediately and the meal fee will be returned to the passengers immediately. If you continue to order food, the distribution center will postpone the production and distribution time accordingly to ensure that passengers can enjoy meals at the first time when driving.

Q7: Specifically, how should I order food?

open the 12316 APP, and you can see that the "ordering service" has been launched.

enter the booking page, and the travel date and number of trips will automatically match your booking information.

Please note that you must book a ticket before you can order a meal. You can choose from the following available booking stations.

Take shanghai hongqiao railway station as an example. After entering, we can see that Yonghe Dawang, KFC, Kungfu and other fast food chains have settled in and will provide services in the near future.

after selecting a restaurant, the system will automatically associate the passenger information. Passengers fill in the mobile phone number, order and submit, and then enter the payment page.

High-speed rail passengers can order "take-out", which is undoubtedly a gratifying progress in the concept of railway service. For a long time, the catering supply on trains belongs to a kind of "franchise", and the railway head office has the final say. Passengers basically have no choice.

Because most of the meals provided by trains are packed lunch, coupled with high price and single taste, passengers have been complaining about the quality and service of packed lunch provided by railways over the years.

this time, China railway corporation opened the railway internet ordering platform to social catering enterprises to meet the personalized catering needs of passengers, highlighting the sincerity of the railway to provide better services for the majority of passengers.