nowadays, the telephone has become an indispensable tool for interpersonal communication and business activities. In the process of job hunting, the telephone is used very frequently. After learning the telephone number of the employer, you can take the initiative to call the employer and ask about the recruitment of the unit. Nowadays, the way of telephone job hunting has been more and more accepted by job seekers and recruiters. Although calling is just "not seeing the person, only hearing his voice", the role of just a few minutes of talking may be enormous. Telephone job hunting is a technology, but also an art. How to make good use of the telephone to apply for a job, how to promote yourself concisely and comprehensively in just a few minutes, and leave a deep good impression on the other party, is a problem that every job seeker who makes a telephone job hunting should take time to consider.
preparing for a job search by phone before dialing
is far more than just making a phone call. If you want to sell yourself by telephone, you must tell the employer who has no impression of you that you are tempted. If you want to hire someone else instead, you will definitely not be able to make preparations without painstaking efforts. These preparations generally include:
defining the goal. Don't pick up the phone as soon as you see the job advertisement. This behavior is too reckless and risky. First of all, you should determine which position you want to apply for by calling. This is the full name of the position. What is it? Many people don't pay attention to this point, and as a result, they start to make mistakes as soon as the phone call is made: when asked what position he is applying for, he can't answer prevaricately. Wrong answer is just as bad. All these situations will show that this person is not careful enough, and even more, he is not sincere enough to apply for a job. At present, there are a variety of positions in employers in society, and the names are extremely different. In this case, we should respect the usage of the position names by employers, such as "human resources Commissioner", and we should not become "personnel Commissioner" or "human staff" because we are self-righteous. It is not advisable to find another way in this respect, which is worth noting.
Besides, don't be naive to think that you can convince the other party to hire you just by a phone call. The direct purpose of calling is to give the recruiting unit a preliminary impression so as to smoothly enter the following application link. The way can be to introduce yourself, sell yourself, ask about the recruitment requirements and arrangements, get a deeper understanding of the position, or make an appointment with the other party for an interview ... In short, the purpose should be clear. With a strong sense of purpose, you can take the initiative when talking, and ask the other party what you want to know or put forward your own requirements at an appropriate time.
be familiar with yourself. Know yourself and know yourself, and you will win every battle. Before talking, you must be familiar with yourself, and know your abilities and activities. For a recent resume, the content should be more familiar. For example, if you apply for an editing job, the other party may ask about your writing skills. If you have won an award in writing, you should remember when, in what range, about what kind of competition, what prize you won, what topic you participated in, and so on. It's hard to say how much interest the other party will have in you this time, what questions the other party will ask, and how specific these questions are, so you should have a thorough understanding of yourself before preparing for the telephone job search. You can also prepare for the questions that the other party may ask.
collect relevant information of the employer. It is necessary to collect the relevant information of the employer as comprehensively as possible, including the full name, nature, scale, history, business scope, affiliation, well-known products and even detailed information about the leaders of the unit. The more you know, the more you can take the initiative, and when you talk about the understanding of the company, it will easily arouse the intimacy and recognition of the other party, and at the same time show the sincerity of applying for the company to the other party, and the chances of success will be greatly increased. Therefore, please don't spare this time before you decide to call. Take some time to get to know the employer, and you will find it worthwhile.
prepare the conversation. This is the top priority of telephone job preparation. If after talking to each other for a few words or asking a few questions, there will be silence on the phone, or if self-introduction can't arouse each other's interest and ask one question after another, then this telephone job search may be in danger of failure. Therefore, you should prepare the conversation according to the purpose of calling, impress the other party with your own language in the shortest time and arouse the other party's interest in you.
the preparation of the conversation should be comprehensive, targeted and concise. Comprehensive means to list the questions at one time, and try to avoid calling again to inquire about the unfinished matters left over from the last call. Fully respect the recruiter's time, and repeated telephone interruptions are not a happy thing.
Targeted means that you should prepare yourself according to the application intention, introduce yourself according to the recruitment requirements of the employer and combine your own characteristics, so that your advantages are very close to or meet the recruitment requirements, and emphasize that you are the most suitable job seeker for this position.
To be concise means to be concise in self-promotion, and not to be long-winded, so as not to make the other party feel bored or even disgusted. In addition, when preparing the conversation, we should also take into account the feelings of the other party, so that the conversation can be conducted in an interactive form. Don't be alone on the phone, and the other end seems to be listening and yawning. Timely and appropriate questioning can strengthen the other person's attention and truly achieve the purpose of communication. However, we should also grasp the problem of "degree" when asking questions. Too many questions will make the other party feel impatient.
it is worth noting that the focus of conversation preparation should be the opening remarks-that is, self-introduction. Self-introduction should be focused and distinct. Emphasize the advantages, but don't blow your own horn. Disadvantages can be left out. Emphasize your outstanding points, and you can do this job better than others. Don't introduce yourself too long, half a minute is enough.
The following example is a good self-introduction, which can be used for reference.
hello, teacher Zhang, my name is XXX, and I am a fresh graduate of XXX University of Political Science and Law. I heard that our unit is recruiting graduates majoring in law. It happens that my major is right, my academic performance is good, and I have had internship experience in XXX law firm, so I am familiar with this work. I wonder if you could consider my situation?
pens and notebooks are necessary. Whether you are applying for a job by telephone or answering an interview call, you should ensure that you have a pen and a special notebook at hand and beside the phone when talking. As the saying goes, a good memory is better than a bad writing, and you may need to record relevant information at any time, such as the time, place and contact person of the next meeting. Notebooks should be dedicated to recording information related to job hunting. You can't keep some Mao Zedong Thought here and a few diaries there, which is a mess. In addition, the notebook should also record the time schedule of recent applications and other activities, so as not to conflict with your original important arrangements when proposing the time for the next meeting.
Telephone etiquette should pay attention to
(1) Choosing the right call opportunity. Just going to work in the morning and getting ready to get off work in the afternoon are usually the busiest times for the company. You must pay attention to avoiding these two time periods when applying for a job by telephone. In addition, many people have the habit of taking a lunch break at noon, so they can't call others during the lunch break. Therefore, the best time to make a phone call should be 9 am to 11 am and 2 pm to 4 pm. Generally speaking, it is most appropriate to call in the morning. Because most people are in good spirits and relaxed in the morning, and their mental state is relatively poor after a hard day's work in the afternoon. Although you call at the right time, you should say hello politely before the formal call, for example, "I have a few questions to ask. Is it convenient for you now?" Or "I want to apply for a position in your company. Are you free now?" So as not to interfere with each other's work and leave a bad impression on each other.
(2) try to call the other party's office phone. Don't call the other number except the office phone unless you have to. If you call the other party's mobile phone, on the one hand, it will waste the other party's phone bill. In many places, the current mobile communication method is still two-way charging. If the other party's phone bill is not reimbursed by the company, it is tantamount to letting the other party use private money to work at home, which is naturally not a pleasant thing. On the other hand, if the other person is not in the office, you can't help calling the other person's mobile phone. In addition, in general, please don't call the other person's home phone. Home is not a workplace, and many people hate office calls to their own homes. Some people usually don't want other people in their working relationships to know their personal phone numbers at all. Graduates should pay special attention to this when applying for jobs.
(3) Try to use the fixed telephone. Although the call quality of mobile phones is constantly improving, we must admit that fixed phones are still the best communication method. When using a mobile phone to communicate, there will still be bad signals. If the other party tries to repeatedly express the same topic to you but fails because the call is unclear, it will easily arouse the other party's disgust. Therefore, when using the telephone for job hunting, try to use the fixed telephone. If you must contact outside, you'd better use a public phone; If there is no public telephone, it is best to make a call to a place with relatively strong mobile communication signal. In short, we should try our best to avoid the unpleasantness that may be caused by the way of talking.
(4) Pay attention to the call environment. Try to choose a quiet place instead of making a phone call in a crowded and noisy place. It is not suitable on the side of the road, nor in restaurants, nor on buses. It's easy to get anxious if you can't hear each other clearly. If noise is unavoidable, please choose another time.
(5) Keep calm during the call. Don't be nervous when you call, and the job call is just a phone call. Pay attention to control your pronunciation, speed and intonation, and express your meaning completely and clearly. Avoid stuttering and incoherent speech caused by nervousness, and maintain a medium-speed and fast speech speed and a slightly higher tone than usual. A relaxed tone can convey self-confidence, and a warm voice can reflect the desire for a new job and sincerity in job hunting.
(6) Be humble and polite when talking. Being civilized and polite is the traditional virtue of the Chinese nation, and being knowledgeable is the basic quality of college students. Job phone can reflect the quality of job seekers from one side, so graduates must pay attention to civilized language and polite language when talking. Mainly should pay attention to the following aspects.
the first is the address of the other party. Men can be called "Mr." and women can be called "Ms." (Don't call it "Miss" rashly). If you are applying for a job in a state-owned enterprise or institution, you can also be called "Comrade", but only if you don't call the person directly (for example, when the phone is just connected, you can ask, "Is Comrade XXX there?" ）。 For college graduates, the best way to address each other is to call each other "teacher", such as "teacher Zhang" and "teacher Zhou". The "teacher" here is a broad term, not a teacher in a school. When you don't know the identity of the other party in the initial call, it is very appropriate to address the other party as "teacher". The other party can be male or female, old or young, Xian Yi. Of course, when you know the other person's position, it is better to call the other person's position, such as "Director Li" and "Director Huang", which can get very good results. It is especially important to note that no matter how old the other person is, you can't call him by his or her first name, and you must not call him or her by his or her first name unless he or she asks him or her again and again.
secondly, be humble. Avoid arrogance and usurp the host's role. When you make a job call, you should introduce yourself briefly first. Don't ask, "What company do you have here?" "Where is your company?" "How much is the salary?" Do you want to solve the account? "And so on, this will leave a bad impression on the employer. After introducing yourself, you should be modest and cautious, show your due consultation attitude and sincerity, and you can't just say, "am I ok?" "My condition? Not bad, right? " The result is naturally that employers are very disgusted.
You should be good at using "you" more often and "I" more carefully. A seemingly ordinary and casual word "you" will make the other party very useful, so you may wish to use it more. Be careful not to be too heavy and too long when you say the word "you", so as not to leave a greasy bad impression on the other party. Another problem that needs attention is to use the word "I" carefully. Even if it is not intentional, continuous and repeated "I" words will make people feel that you are emphasizing yourself and will give people an uncomfortable feeling. Don't use "I" more often, and your advantages don't have to be explained by the sentence pattern of "how do I ... how do I ...". For example, "I come from China Renmin University. I graduated from China Renmin University with a bachelor's degree in law, which is much better than the expression "I ... I ... I ...".
(7) Pay attention to control time. Recruiters are usually busy, so pay attention to controlling the call time when talking. This is also one of the manifestations that can reflect a person's efficient work efficiency. Try to solve all the problems in the shortest time without taking up more time of the other party. Don't nag, nag, and drag your feet. After talking for a long time, the other person doesn't understand what you are saying, which will make people bored. It is welcome to express clearly and to the point.
(8) Pay attention to each other's reaction. You don't know what the other party is doing when you call, but no matter what the other party is doing, the sudden call will never be pleasant. After learning your intention, the other party may show enthusiasm, may be indifferent, may be bad lazy or even cold. But remember, as long as the other party doesn't hang up, there is still a chance. We should decide what to say next according to each other's different reactions. Don't always assume that the other party is warm and polite, and all kinds of people will be there, with high quality, low quality, good temper and bad temper, but no matter what kind of person is on the other end of the phone, they should maintain their due quality and courtesy. Only in this way can we make a good impression and the next thing will go smoothly.
(9) I didn't hear the problem clearly. I didn't hear the question clearly. Please ask the other person to repeat it politely. You can use the poor signal of mobile phone or long-distance phone as an excuse for not hearing clearly the first time. Remember, it is correct to remind or ask the other person to speak more clearly. If necessary, you can also ask the other party to restate what you just said in other ways. At the same time, I sincerely apologize.
(11) thanks. No matter whether this call is pleasant or not, whether it is successful or not, you should sincerely thank others. Even if the other party is extremely impatient and even wants to say "goodbye" to you after answering the phone, you should show your due generosity and politely say "thank you". Sometimes even if the job search is unsuccessful, both the recruiter and the applicant can become friends. If there is no chance this time, it doesn't matter. He will consider you first when recruiting again next time.
(11) Wait for the other party to hang up first. This is a matter of detail. After the call, wait for the other party to hang up first, and then you can hang up; Don't "bang" off the phone as soon as you finish speaking. It's very impolite. See the real details, recruiters often pay attention to details, and candidates often ignore details.