excellent service case sharing excellent service case sharing excellent service case reporting section "excellent service case sharing pursuing customer needs" means closely following and looking for customer needs.

Pay attention to observation, carefully ponder and seize every opportunity to provide quality services to customers. The core of the pursuit of customer praise is to constantly improve the quality of service, impress customers with heart and emotion, and win customers' heartfelt praise.

It is with this belief that we have created a touching story that shines brightly and is praised by customers. Let's listen to a group of excellent service examples. Let's see how our employees practice the hotel spirit of "family service, considerate" and

create surprises and touches for customers. We don't have food delivery service, but as long as the guests need it, every one of us is a guest's food delivery staff, whether at work or after work.

On April 6, 2121, at around 21: 31, Wang Tongyu, an employee of Yanji Road Store, arrived at the end of work. At this time, a lady called Yanji Road Store, and the guest said that he wanted to pack something and asked if it was ok.

He also said that he wanted to eat something light because he had a cold, so he wanted to see if he could book it by phone and get it later. Wang Tongyu thought of the concept of quality service and told us,

When. Because he got off work, Wang Tongyu originally wanted to hand it over to his colleagues on duty, but he was afraid of any problems. < P > So he called the guest in time after the dishes were ready, and the guest said, "I'm in the opposite car, and I'll go down and get it later." Thinking that the guest was unwell,

she told the guest, "Sister, you are unwell and just in time for me to get off work. Let me take you there." When she delivered the packed dishes to the guests.