Model essay on the job responsibilities of waiters (selected 11 articles)
In the era of continuous progress, the occasions where people apply job responsibilities are increasing. Job responsibilities refer to the specific work contents, responsibilities of workers, reaching the standards required by superiors and completing the tasks entrusted by superiors. How to formulate job responsibilities is appropriate? The following is a sample essay (selected 11 articles) on the job responsibilities of waiters, which I compiled, hoping to help everyone.
Job responsibilities of the waiter 1
Job responsibilities:
1. According to the arrangement of the foreman, carefully clean the tables, chairs and dining room, lay the table in the dining room, and prepare all kinds of supplies to ensure normal business use.
2. The customers should be active, enthusiastic, polite, patient and considerate, so as to make them feel at home;
3. Use polite language to provide quality service for guests;
4. Cooperate with the foreman, obey the leadership of the foreman or above, unite and be good at helping colleagues;
5. Enterprising in training and constantly improving service skills.
Qualifications:
1, aged 18-42, healthy, hardworking and enterprising.
2. Good conduct, hard-working and above junior high school education. Job responsibilities of the waiter 2
Job responsibilities:
1. Dress according to the company's regulations and keep personal cleanliness and hygiene. gfd meets the company's requirements, always smiles in customer service and obeys the work arrangements of superiors.
2. Cooperate with other personnel, and be responsible for cleaning all parts of the teahouse, placing and maintaining tableware and entertainment facilities.
3. Be responsible for serving and receiving guests, be familiar with the production methods, taste characteristics and approximate production time of tea and drinks, and understand the relevant cultural background; Can skillfully introduce tea culture knowledge to guests.
4. Do a good job in the environmental sanitation of the teahouse, wipe the tableware and service utensils according to the standard, and do self-inspection.
5. Arrange the guests to the corresponding seats in time, so as not to neglect the guests; According to the requirements of customers, if there are special circumstances, please ask the guests for instructions and make appropriate sales promotion.
6. Take the initiative to patrol Taiwan, understand the needs of the guests, and control the service frequency according to the actual situation, so as to satisfy the guests.
7. Prepare the bills for the guests in advance, check them clearly, and sing, buy and collect them to ensure accuracy.
8. Immediately after the guests leave, clean up the countertops, turn over the tables and prepare for the next batch of guests.
9. communicate with the guests actively, ask for their opinions, and report to the superior in time.
11, after the restaurant is closed, do a good job of finishing all parts. Job responsibilities of the waiter 3
1. Obey the work arrangement of the foreman.
2, according to the guest room cleaning process and quality standards, do a good job of daily cleaning and planned cleaning in guest rooms and responsible areas.
3. Keep the environmental passages and workshops in the floor responsibility area clean and tidy.
4. Be responsible for the inspection and reimbursement of check-out rooms.
5. assist the head waiter in the layout of VIP rooms and rooms with special requirements.
6. assist the laundry room in distributing guest clothes.
7, according to the specification requirements, decorate the guest room, check the room all kinds of furniture and equipment in good condition, timely report and repair.
8. Be responsible for timely reporting and handling unexpected accidents. Job responsibilities of the waiter 4
1. Clean and inspect the guest room and replenish supplies:
a. Be responsible for the high-standard service and cleaning of the guest room.
B, according to the guidance of the room supervisor, clean the vacant room, check out and renew the room
C, check the room and control the real-time room status in the area under its jurisdiction at any time.
D, supplement room supplies, including small commodities (except those in the lobby).
E, report the loss and damage of guest room facilities and equipment, and place an order for maintenance in time.
2. Providing services to guests:
A. Providing services to guests with a cheerful, smiling, helpful and sincere attitude.
B, timely and timely completion of customer service.
3. Use and maintenance of cleaning supplies:
A. Ensure that cleaning supplies and tools are complete in the work cart (basket).
B, use cleaning supplies and tools correctly, and be responsible for keeping the workshop, work cart (basket) and guest room office clean and tidy.
4. Check the guest's belongings and valuables in the guest room.
A, report the items that the guest lost in the room.
B, if the guest is found to have forgotten valuables or huge sums of money in the room, he should immediately report to the housekeeping office.
C, report the lost items in the guest room.
5. Ensure the safety of the work area.
A, pay attention to strangers wandering on the hotel floor, and report any suspicious behavior in time.
B, troubleshooting unsafe hidden dangers, once found, promptly eliminate or report. Job responsibilities of the waiter 5
1. Receiving customers should be active, enthusiastic, polite, patient and thoughtful, so that customers feel at home;
2. Be responsible for the cleanliness and hygiene of the storefront and private room environment, furniture, countertops and floors;
3. Be good at introducing and selling our products to customers, serving tea, pouring water and other reception matters according to customers' needs;
4. Cooperate with the foreman, obey the leadership of the foreman or above, unite and be good at helping colleagues;
5. Take an active part in training and constantly improve service skills. Job responsibilities of waiters 6
1. Memorize operating procedures and various basic skills, and be responsible for providing services to guests according to standards.
2. communicate with the supervisor and the front desk in time, and be aware of the commonly used figures in your business area.
3. Be responsible for the hygiene maintenance in the service area, and the management, maintenance and application for maintenance of facilities and equipment in the service area.
4. Be responsible for filling and distributing the corresponding documents, and collecting the guest's articles and consumables.
5, responsible for the quality supervision of the products.
6. Be responsible for the feedback of the guests' opinions, and publicize the marketing contents of the company orally to the guests, paying attention to the personal safety of the guests.
7. Know the names and dietary preferences of frequent customers.
8. Be responsible for closing accounts. Job responsibilities of the waiter 7
Job responsibilities:
1. Strengthen the study of business knowledge, constantly master service skills and provide service quality
2. Cooperate with the foreman, obey the instructions of the foreman and superiors, unite and be good at helping colleagues
3. Be good at introducing and selling drinks and dishes in this restaurant to customers
4. Have good conversation skills and be good at using language skills. To provide the best service for the guests, we should be polite, master the principles, answer questions and be concise
5. We should be diligent at work: oral, eye, hand and foot, and know the requirements of the guests in time
6. We should do a good job in floor and bar hygiene before and after work, and check whether the spare tableware is complete and whether the utensils and necessities on the dining table are neat and complete
Master and understand the dining scene and rules of each drink and food that guests need
8. Adhere to the fresh, neat and elegant state, and provide warm, polite and thoughtful high-quality catering services for guests
9. Do a good job in collecting and keeping articles in bars and floors, and report daily consumption and loss, and make a monthly inventory of articles and drinks
11. Have a strong sense of responsibility and independence. Be good at asking questions before and after work, and convey the opinions put forward by guests in time. 8
Job responsibilities of waiters:
1. Attend various training courses, recreational activities and ideological education on time.
2. Do a good job in health according to the post health responsibility system stipulated by the hotel.
3. Strictly implement and abide by all internal rules and regulations of the hotel.
4. Do all the work after the market closes as required.
5. Be responsible for the property management of the post. When the guest leaves the store, remind the guest to bring his personal belongings and check the post items quickly.
6. Treat guests politely, serve with a smile, help, supervise and lead new employees
7. Be responsible for fire fighting and energy saving.
8. Understand all kinds of complaints and questions of the guests. If they are neither supercilious nor supercilious, they are beyond the scope of answering skills, they should ask their superiors to solve them in time, and politely refuse to answer the internal confidential questions.
9. Smile in the service process and cooperate with the minister.
11. Report the work situation to the superior regularly, reflect the problems and put forward good service suggestions.
11. Insist on the hygiene of the preparation room and sufficient spare parts
12. Be familiar with all kinds of service procedures of dishes, menu and wine price, so that the work can be successfully completed
13. Do a good job in cleaning the area according to the instructions of the management level, and be responsible for tableware and seat arrangement. Job responsibilities of changing waiters 9
1. Obey the work arrangement of the tea house supervisor
2. Punch in at work 11 minutes in advance, make up and change clothes
3. Check gfd
4. Attend the regular meeting before class
5. According to the arrangement of the supervisor on that day, clean the sanitation of the responsible area with the staff on duty before business hours
6. Welcome guests: Yes. Greet every guest and hotel leader with a smile (hello, welcome, good morning, good noon, good evening, Christmas, New Year's Day, New Year's Day, good weekend, etc.)
7. Inquiry: Hello, sir/madam! What kind of tea would you like?
8. Record the number of cups and tea products ordered by the guests.
9. Goodbye: Please wait a moment! It will be ready in a minute
11. Here is your tea/drink, please enjoy it! Please feel free to call us if you need anything! I hope you have a good rest!
11. Patrol: constantly patrol (walk or look) in the lobby to see if the guests have any signs and the sanitary conditions of the business hall, whether it is necessary to change the ashtray, whether the tea needs to be refilled, whether the curtains and furniture are properly placed and adjusted in time
12. Check out: the guests in the lobby should be guided to check out when they leave their seats
13. After the guests leave, take back the tea set and clean it, and clean and disinfect the cups in time.
14. Leave the guests: When a large number of guests come out of the private room and foot bath room, ask politely: Have you checked out?
15. Ask politely for the guests' opinions or suggestions (Sir/Miss: Are we satisfied with our service? Please leave your comments with us, and we will correct them in time. I hope we will make you more satisfied when you come next time.) Record the guest's comments in the guest's opinion book and give them back to the department leader in time.
16. Remind the guest: slide carefully, be careful of the steps, press the elevator for the guest, and politely ask the guest: What floor will you go to and press the elevator floor for the guest?
17. See the guest off: When the guest leaves, See the guests off: goodbye/please go/welcome to visit next time/please walk slowly
18. If there is a phenomenon of running away, Be liable for compensation together with the staff on duty
19. You are not allowed to leave your post for no reason when going to work (if there is any phenomenon, it will be punished according to the punishment regulations in the employee manual)
21. Hygiene: thoroughly clean the whole business place according to the standard after the night shift guests leave and before receiving the guests in the early shift
21. The supervisor can only leave work after inspection
22. Actively complete the duties of other waiters arranged by department leaders 11
2, auxiliary sales and other work;
3. Maintain the beauty, comfort and cleanliness of the storefront and its facilities, and create a good consumption environment.
Job requirements:
1. Have a vocational school education or above, and have a good image and temperament;
2. Hotel service experience is preferred; Those who have the necessary English listening and speaking skills are preferred.
Work place: International Trade Zone, exit B of Yong 'anli of Metro Line 1, the job responsibilities of the waiter on the first floor of Jianguo Hotel 11
Job responsibilities
1. Do a good job in security and save electricity and water. Check doors and windows, water and electricity switches, air conditioning switches and audio scenes.
2. Warmly receive every guest.
3. Check the quality of dishes and drinks at any time to prevent unqualified dishes and drinks from being supplied to guests.
4. Understand and implement the rules and regulations of the restaurant
5. Take good care of the restaurant facilities and equipment, and maintain and clean them.
6. Ask the guests for their opinions and suggestions on the quality of dishes and the quality of service.
7. Understand the items carried by the guests and remind them to bring them back after meals.
8. Maintain good relations with guests through polite reception and astute and knowledgeable conversation.
9. Understand the situation of guest reservation and table arrangement for each meal, and provide thoughtful service for guests
11. Be familiar with the names and unit prices of all varieties on the menu, and master the knowledge of dishes and drinks and service operation skills.
11, carry forward the spirit of mutual assistance and love, strengthen unity among employees, communicate and understand, and do a good job in service reception.
12, can quickly and effectively deal with all kinds of emergencies.
13, responsible for timely replenishment of various tableware in the restaurant for emergency use.
14. Do a good job in hygiene before and after business, keep the dining room clean and tidy, and ensure the tableware and parts are clean and intact.
15, ensure the cleanliness and sufficiency of all kinds of supplies and seasonings
16, be responsible for the preparation work before meals
17, serve in strict accordance with the service procedures and service specifications stipulated by the restaurant. Serve the guests' details.
18. Understand the guests' ordering drinks to promote the restaurant's special dishes. Help guests choose according to their tastes.
19, adhere to personal health and cleanliness.
21. Understand the service work assigned by the minister and provide quality services to the guests.
21. Pass the guest's request to the kitchen. ;