The busy and full year of xxxx is coming, and the hopeful year of xxxx has arrived. During this year, our food and beverage department has achieved good results under the correct leadership of the hotel leaders. Now the work of this year is summarized as follows:

Assist the department manager to complete the overall management and supervision of the food and beverage department, and be responsible for the daily work of the inspection area under the authorization of the manager: organize and arrange the reception of vip guests, and handle the' related complaints of guests. Communicate and coordinate with the relevant departments of the hotel to ensure the smooth progress of the food and beverage department, preside over pre-shift and post-shift meetings, arrange relevant work arrangements and summarize existing problems; Under the direct leadership of the food and beverage manager, cooperate with the foreman to affirm and praise the work of outstanding employees; Patiently give and coach backward employees, supervise their work quality and service quality, pay attention to their work performance and attitude, arouse their enthusiasm, reduce their mobility, establish team consciousness, increase cohesion, and go all out to do better.

xxxx was an extraordinary year, and the phenomenon of eating and drinking with public funds was severely investigated. In this case, the catering industry, which is a leading enterprise in the service industry, fell into an pessimistic situation. Under such circumstances, we should believe that crisis is always accompanied by opportunities, and we should find a breakthrough from the predicament, strive for progress steadily, overcome difficulties, and create new achievements under the correct leadership of hotel leaders! Specific suggestions are as follows:

1. Since the buffet on the first floor began, the response has been very good. After that, we should constantly introduce new products, increase the variety of dishes and drinks, and attract more young tourists. Make use of network resources for online sales.

2. Reduce the cost of dishes and lead the mass consumption: convert the tourists from public funds to independent consumption.

3. Create distinctive theme banquets and make full use of holidays to make birthday banquets, wedding banquets, family banquets and business banquets an important part of increasing turnover.

4. Cooperate with travel agencies, receive tour groups, provide group meals of different grades, and we have enough room resources, which not only improves the attendance rate of the catering department but also improves the occupancy rate of the housekeeping department.

As the saying goes, dribs and drabs make a difference. In the future work, no matter whether the work of the food and beverage department is boring or colorful, I will continue to accumulate experience, work hard with leaders and colleagues, work hard, study hard, strive to improve my cultural quality and various work skills, and make the greatest contribution to the development of * *!