Lenovo computer warranty with invoices is based on the invoice date, and without invoices, it is based on the factory date.

Take a computer with a 2-year warranty as an example:

First, the warranty time of a computer with an invoice is calculated according to the invoice date, that is, two years later from the invoice date;

second, if the invoice is gone, the warranty time of the computer is calculated according to the factory date in this pc, and the factory date must be before the purchase date. In this case, the two-year warranty of the computer is actually less than two years for the user (). (For example, the factory time of the computer is October 1, 2115, and the user bought it on June 1, 2115. If the invoice doesn't work, the warranty date will be two years later from October 1, 2115, and the user will be short of the warranty time of five months).

(1) Lenovo's "three guarantees" service commitment?

if you are a consumer, Lenovo will provide you with the "three guarantees" service according to the contents and scope of the "Provisions on Responsibility for Repairing, Replacing and Returning Microcomputer Commodities" (hereinafter referred to as the "three guarantees" provisions) promulgated by the relevant state departments. ? The limits, principles and scope of Lenovo's legal "Three Guarantees" obligations shall be implemented in accordance with the "Three Guarantees Regulations for Microcomputer". ?

(2) Lenovo manufacturer's standard service commitment?

Lenovo will provide the following Lenovo manufacturers' standard services on the basis of the above-mentioned "three guarantees" service commitment to consumers.

1, 3-year limited warranty?

from the date you purchase this product (hereinafter referred to as "purchase date", subject to the official purchase invoice date), the whole machine of this product is guaranteed for one year, the main components are guaranteed for two years, and the motherboard components are guaranteed for three years. After the warranty period expires, Lenovo will provide paid services in accordance with Lenovo's Charges for Paid Services. ?

what is the warranty period of Lenovo laptop?

part category part name?

free warranty period?

host?

motherboard parts?

motherboards, sound cards, video cards and components that are solidified on the motherboards and cannot be separated from the motherboards?

3 years from the date of purchase (inclusive)?

main parts?

CPU, memory, display screen, hard disk, keyboard, power adapter?

2 years from the date of purchase (inclusive)?

notebook machine?

including network card, MODEM card, 2-in-1 card, 3-in-1 card, PCMCIA card, touchpad, other small circuit boards (charging board, backlight control board, power board, LED board, I/O board, switch board, hard disk interface board, etc.), independent card readers, speakers, fans, heat sinks, batteries, optical drives, floppy drives, mice, and housings.

1 years from the date of purchase (inclusive)?

software?

pre-installed software (including software media)?

1 years (inclusive) from the date of purchase?

random software (data, CD media, floppy media)?

replace it with the faulty original within 3 months from the date of purchase?

Remarks: 1. Please refer to the corresponding warranty certificate for the warranty policies of other products sold with the product and independently. ?

2. The notebook backpack is not covered by the warranty. ?

3. The components mentioned above should not be understood as a commitment and description of the product configuration you purchased. The product configuration should be based on the specific model you purchased and the packing list. ?

2. Free on-site service for hardware failure in 92 cities within one year?

in the first year after the purchase of the product, for the users in the following urban areas, when the hardware of the product you use fails within the warranty scope (refer to the "Three Guarantees" for the specific failure type), please first call Lenovo Sunshine Service Hotline: 411-811-8888 (see Service Support System in Part (3)), and Lenovo Certification Service Agency will notify you after receiving your repair request. ?

city list: Beijing, Shanghai, Guangzhou, Shenyang, Xi' an, Chengdu, Wuhan, Shenzhen, Jinan, Zhengzhou, Nanjing, Hangzhou, Shijiazhuang, Taiyuan, Tianjin, Qingdao, Hohhot, Changsha, Nanning, Haikou, Nanchang, Hefei, Xiamen, Fuzhou, Ningbo, Harbin, Changchun, Dalian, Urumqi. Heze, Dezhou, Weihai, Laiwu, Zaozhuang, Rizhao, jiaozhou city, Xuzhou, Changzhou, Nantong, Yangzhou, Changshu, Yancheng, Kunshan, Zhangjiagang, Zhenjiang, Jiangyin, Yixing, Lianyungang, Huai 'an, Wujiang, Taizhou, Taicang, Jinhua, Yiwu and Taizhou. Chancheng District (including Nanhai), Guancheng, Zhuhai, Shiqi District, Shantou City, Zhanjiang City, Jiangmen City, Shunde District, Huizhou City, Maoming City, Zhaoqing City (including Gaoyao City), Chongming County and 92 urban areas. ?

3, 7 days *8 hours working day?

the normal business hours of Lenovo certification services are: Monday to Sunday, 8 hours a day. ?

4. Hotline consultation service?

If you have technical questions in use and need consultation, you are welcome to call Lenovo Sunshine Service Hotline: 411-811-8888, and our engineers will provide you with professional answers; Or visit Lenovo Sunshine Service website: www.lenovo.com to get the above services. ?

5. Can't enjoy the "Lenovo Manufacturer's Standard Service Commitment"?

this commitment does not apply to the following situations:

products without Lenovo logo; ?

the whole machine or parts of this product have exceeded the warranty period; ?

failure or damage caused by failure/mistake/improper use, storage, maintenance or operation of the product (for example, plugging and unplugging the data cable and plugging and unplugging non-USB external devices, etc.); ?

failure or damage caused by working environment not specified by the product (such as too high temperature, too low temperature, too wet or dry, too high altitude, abnormal physical pressure, electromagnetic interference, unstable power supply, electrostatic interference, excessive zero-ground voltage, inappropriate voltage input, etc.); ?

Failure or damage caused by installation, repair, change, addition or disassembly by organizations and personnel not authorized by Lenovo; ?

failure or damage caused by the use of parts that are not provided at the factory (see the packing list); ?

failure or damage caused by using pirated or other illegally authorized software, non-standard or unpublished software; ?

Failure or damage caused by unexpected factors or man-made reasons (including computer virus, misoperation, liquid ingress, scratches, handling, bumping, incorrect plugging and unplugging, foreign objects falling in, rodents, pests, etc.); ?

failure or damage caused by force majeure such as natural disasters (such as earthquake, fire and lightning strike); ?

normal and reasonable consumption or damage (e.g. natural consumption, wear and aging of housings and plug-in parts); ?

other failures or damages not caused by the quality problems of Lenovo machines (including components). ?

6. Precautions?

Lenovo will provide you with the specified warranty service within the scope of this standard service commitment. If you have other service requirements beyond this standard warranty service commitment, please choose the paid service of Lenovo certification service organization or purchase Lenovo personalized service products according to your needs. For details, please visit Lenovo Sunshine Service website: www.lenovo.com. ?

the purchase invoice, warranty certificate and packing list are important documents for you to obtain the standard service from the manufacturer, so please keep them properly. When Lenovo or Lenovo certification service agencies provide warranty services for you, please be sure to show relevant certificates; If you can't produce the purchase invoice, warranty certificate and packing list corresponding to the computer host, the free warranty period of the product will be calculated from its production date. If you can't provide any warranty certificate, Lenovo will check the production date according to the host number of the product, and provide warranty service based on the available production date. The host number can be found from the random packing list or the bar code of the fuselage. If you can't get the effective warranty information of the product, Lenovo will not provide the manufacturer's standard service. ?

(3) Special reminders and explanations?

what is the scope of application of this commitment?

This commitment is only applicable to Lenovo Tianyi/Sunrise (excluding Sunrise C111 series) laptops sold in the People's Republic of China and China (except Hong Kong, Macao and Taiwan). ?

this commitment is only applicable to Lenovo tianyi/xuri notebook computers manufactured and sold after may 1, 2116 (inclusive). for products before this date, please refer to the standard warranty service commitment issued by Lenovo in the same period. ?

other products or promotional items bundled with Lenovo notebook computer products shall be subject to the "Three Guarantees" if they are within the statutory "Three Guarantees" scope; if they are not within the statutory "Three Guarantees" scope, they shall be subject to their respective standard warranty service commitments. ?

priority application?

if national laws and regulations provide otherwise for after-sales service, Lenovo will provide you with after-sales service according to national laws and regulations. ?

if Lenovo's service standard is lower than the national statutory "three guarantees" standard, it shall be implemented in accordance with the "three guarantees" standard; if Lenovo's service standard is higher than the national statutory "three guarantees" standard, it shall be implemented in accordance with the national statutory "three guarantees" standard, and the overlapping part between Lenovo's service standard and the national statutory "three guarantees" standard shall be implemented within the national statutory "three guarantees" scope and time limit. ?

if Lenovo or the vendors of Lenovo products have other agreements with you on the after-sales service of the products or any of their hardware and software equipment, the corresponding agreements shall be followed. ?

maintenance service mode?

within the scope permitted by law, Lenovo can provide you with the warranty service promised in this document by means of repair, replacement or return. ?

in addition to the hardware door-to-door service specified in article 2 of part (2) of this document, if the hardware of the product you purchased breaks down during the warranty period, you can send the faulty product to any nearest Lenovo certification service organization in China (excluding Hong Kong, Macao and Taiwan) for repair. Lenovo certification service organization will inform you to take back the product after the maintenance is completed. Lenovo does not bear the costs and risks of taking and delivering products. The contact information and address of Lenovo certification services can be found on Lenovo's website www.lenovo.com or through consulting the service hotline. ?

please don't send the whole machine or any parts of this product for repair, and Lenovo will not be responsible for the expenses or losses caused by it. ?

Lenovo denied the promise?

unless explicitly stated in this service commitment, Lenovo does not make any other express or implied commitments and guarantees, including implied warranties of marketability and suitability for a specific purpose. Unless Lenovo makes a clear commitment otherwise:?

this warranty service commitment only applies to the mainframe and components configured by Lenovo notebook computer when it leaves the factory (see the packing list). Lenovo does not assume warranty responsibility for all non-Lenovo parts installed by any organization or personnel (such as vendors). ?

Lenovo will not be responsible for any additional commitments made to you by any organization and personnel (such as vendors) on the products you purchased and their ancillary software and hardware equipment beyond this service commitment; You should ask the organization or person who made this commitment for written proof to ensure that these additional commitments can be fulfilled. ?

warranty certificate?

the invoice is an important basis for you to ask Lenovo to fulfill its legal "three guarantees" obligations and Lenovo manufacturers' standard services, so please keep it properly. ?

when you need Lenovo or Lenovo's certification service organization to fulfill the statutory "three guarantees" obligation, you need to bring a valid "invoice" and "three guarantees certificate", or you can effectively prove that your machine is still within the validity period of the three guarantees, otherwise the three guarantees will not be implemented. ?

if you need Lenovo or Lenovo's certification service organization to provide Lenovo manufacturers' standard services other than the "three guarantees" service, you need to bring a valid "invoice", and you also need to provide the warranty certificate and packing list provided by the computer. If you can't get the effective warranty information of the computer, Lenovo will not provide the business standard service higher than the "three guarantees" service. ?

data backup?

please back up or retrieve the information programs that you think are valuable in time before receiving the service. Lenovo and Lenovo certification service agencies are only responsible for product maintenance and testing, and will not provide any data recovery and backup within the service scope specified in this document. Lenovo and its certification service agencies are not responsible for the damage or loss of data, programs or storage media. ?

replace the ownership of the whole machine or parts?

after Lenovo certification service agency replaces the whole machine or faulty parts for you, the original machine or faulty parts will be taken back by Lenovo or Lenovo certification service agency and enjoy the ownership. ?

what is the warranty period after repair?

the whole machine and its components of this product repaired by Lenovo certification service organization will continue to enjoy this service commitment. If the repaired parts are less than three months from the date of repair to the end of the free warranty period, Lenovo promises to extend the free warranty period of the parts to three months from the date of repair (only applicable to parts with a free warranty period of one year or more). The service mode of maintenance beyond the free warranty period is sent to the customer for repair. At that time, please issue a valid maintenance record.