Responsibilities 1: Responsibilities of the front desk foreman 1. Assist the manager to formulate service standards and working procedures and ensure the implementation of these service procedures and standards. 2. According to the customer's situation, be responsible for the work arrangement and adjustment of the employees in this department, do a good job of succession, arrange the shifts and rest days of employees, and be responsible for the attendance of employees. 3. During the business period, be responsible for supervising and inspecting the whole restaurant and communicating with customers. 4, responsible for the implementation of the front office staff business training plan, responsible for the assessment and evaluation of subordinate employees. 5. Properly handle all kinds of problems and complaints of guests in customer service, actively solicit opinions from guests, and feed back relevant information to the manager in time. 6, check the checkout process, guide employees to correct checkout for the guests. 7, urge the waiter to correctly use the facilities, equipment and supplies in the front office, do a good job of cleaning and hygiene maintenance, submit the equipment maintenance list in time, control the consumption of tableware, and replenish the missing items in time. 8. Supervise the staff to abide by the rules and regulations and safety regulations of the hotel to ensure a clean, beautiful and comfortable dining environment. 9. Complete other tasks assigned by the manager. Responsibilities 2: Job responsibilities of the hotel front desk foreman 1. Check the previous day's work (08: 30 ~ 09: 00) (1) and check the handover records to understand the unfinished work items. (2) Check the night trial report, check the distribution and registration of various reports, and check the key inventory records of night shift and whether there are messages and letters at night. (3) Analyze the cause of the room error and check whether there is a house price signature beyond the authority. 2. Understand and handle the main work of the day (08: 00 ~ 09: 00) (1), the arrival and departure of VIPs and the notification of banquets and activities. (2) On the day of entering the store, individual travelers on the day of leaving the store. (3) The surplus and deficiency of room sales on that day, etc. 3. Assign tasks (09: 00) (1) Assign the main tasks of the day to the foreman. (2) Implement the work and matters needing attention of VIP arrival and departure and banquet activities. (3) Arrange the temporary tasks assigned by the superior, and issue the basic requirements for housing distribution on the same day. 4. Check the daily work (09: 00 ~ 14: 00). (1) Registration Form for Domestic and Foreign Guests. (2) Order saving, letter of introduction, visitor registration, mail, message delivery and sending. (3) The employee gfd and the foreman arrange the employee meal replacement. (4) Authority, price implementation, facilities, equipment and maintenance, environmental sanitation and reading stand display. (5) data archiving. 5. Preside over regular meetings. (1) Evaluate the work of the day, assign work tasks, promulgate new regulations and inform relevant information. (2) convey effective notice, etc. 6. Check the work completion (14: 00 ~ 17: 00). (1) Next-day departure table, extended departure table and room error table. (2) check the completion of the work and others. 7. Think and understand. (1) Today's unfinished work and tomorrow's work plan. (2) Problem handling and coordination with relevant departments. (3) VIP arrival and departure activities tomorrow, room rental and vacancy tomorrow. 8. Handover after work. Mainly unfinished business and work requirements. 9. Precautions. Inform the front desk information of the department in time, including: (1) surplus and deficiency of room rental; Guests arrive without an appointment, complaints reflected by guests, disharmony with other departments, and important events in the lobby. (2) Coordinate the relationship between teams and groups. Mainly refers to the relationship with the following teams: room service, financial checkout, sales reservation, front desk luggage, catering reservation, front desk switchboard, front desk business center and lobby manager. (3) Strengthen the training of subordinates in daily work. Responsibilities 3: Job responsibilities of hotel foreman 1. Familiar with the working procedures and methods of the front desk, and correctly use the computer to operate the home system. 2. Familiar with hotel household registration management and public security system entry operation. 3. Be familiar with the price, quantity, specific location and room characteristics of various rooms in the hotel. 4. Have good customer relations and public relations skills, and be familiar with the situation and living habits of important guests. 5. Grasp the daily hotel room rental situation and housing forecast, and assist the front desk manager to arrange the room allocation reasonably. 6. Work closely with Housekeeping Department and Baggage Department to complete the pre-arrival and accommodation arrangement of guests in the store according to their requirements. 7. Understand the arrangement of the hotel's daily meetings, banquets and other related activities, and convey it to every front desk employee on duty in time. 8. Supervise subordinates to finish their work on time. 9. Timely feedback to the front desk manager about the employees' work. 10. Check the daily room status report with housekeeping department to ensure the accurate input of hotel computer data. 1 1. Management supervision. Supervise subordinates, assign tasks and responsibilities, and keep abreast of their implementation, so as to communicate with the front desk manager in time to modify various work arrangements. Financial responsibility 1. Supervise the front desk staff to collect enough deposit when guests check in and settle all related expenses when guests leave the store. 2. Pay attention to saving water, electricity and other energy sources. Personnel Training: Attend all designated trainings on time as required. Material responsibility pays attention to the saving of various materials and public goods. Safety responsibility 1. Ensure the safe operation of fire fighting and equipment in this area and the safe operation of the personnel directly under it. 2. Be familiar with the emergency measures of the hotel to ensure the safety of guests and employees in case of accidents. Inter-departmental and sub-departmental coordination obeys the arrangement of the front desk manager, coordinates the normal operation of the front desk and front office branches, and ensures resource sharing, unity and cooperation.