With the in-depth development of market economy and the rise of tourism industry, the society needs a large number of highly skilled talents who are familiar with the management methods and operation modes of hotels and catering enterprises, have high service skills and management level, and have good professional ethics. So what are the problems in hotel management?
hotel management issues 1. the operating position of the hotel
with its pure service operating characteristics, hotels can be said to be the representative industry and the leading industry of the service industry. Hospitality is the most basic feature of this industry, and service is the soul and essence of the hotel. Hotels that deviate from the service consciousness are often in a mess. Serving guests is the real and all-round job of hotel operators. Although hotels are usually divided into many different departments with different basic job responsibilities, the purpose of each department's work is very clear, that is, to serve guests and satisfy them.
On the whole, serving front-line staff is the direct image of our hospitality, and other departments are the support for this image. Hotel management is a complex of internal services meeting external services, which is an organic whole. In this organic whole, no matter which link has problems, it will lead to the decline of service quality and the decline of brand gold content of enterprises. In this organic body, there are complicated contradictions between departments, business connections, employees and enterprises, so there is a saying that "the person who manages the hotel can be the president", but how can this "president" be? How to be good is what every hotel is most concerned about, and it is also what we are most concerned about. We will solve the problems existing in the business process for you from a professional perspective.
Hotel management problems 2. The general confusion of hotels
1. The personnel cost ratio is significant, and there are many personnel, but the quality of work is not in place;
2. The soldiers in the iron hotel are like running horses;
3. There are a lot of systems that cover everything, but they are not implemented in place or exist in name only;
4. The prize was awarded and the penalty was imposed, but it didn't work;
5. There is no shortage of high-paid talents and highly educated talents, but their effectiveness cannot be exerted;
6. Smile, eight teeth are broken, but the smile is not "charming";
7. Going abroad, the imported training expenses cost a lot, but the only impression left is the bill paid;
8. Slogans on the wall are all invalid except decoration;
9. At the meeting, I said "sincere cooperation and team consciousness", and after the meeting, it was a mess, from ruin;
11. Those who dare to do things at the middle level are incompetent, capable, timid, and not timid.
Hotel management problems III. Ten swords of hotel internal promotion
*** A heartfelt smile is the most beautiful
A very important one in hotel training, and it is also the most difficult point to solve, that is, ".
baoli planning and training company, based on its own more than 11 years of practical experience, has developed an exclusive special effect method to solve employees' smiles, and the effect is immediate.
Training purpose:
Improve hotel service quality;
arouse the enthusiasm of employees;
change employees' superficial understanding of service;
enhance the service competitiveness in the same industry.
Training effect:
Solve the problem of employees' smiles, and make employees smile at customers from the heart.
Description:
The first part is to be a happy modern person
1. People work and live to enjoy happiness, not to be tortured.
2. Happiness is a state of mind.
3. Laugh often.
4. the implementation of "laughter" culture among teams.
5. Seventeen ways to be happy.
Part II Re-understanding of Service Work
1. Service is not a low, monotonous, boring, dirty and tired job.
2. Re-recognize service and like service work.
3. The sense of achievement that service brings to work.
4. Service is the embodiment of its own value and significance.
Part III Reflection on Happiness
1. Both happiness and pain come from comparison.
2. When you feel that you are unfortunate, there will always be someone more unfortunate than you; When you think you are great, someone will always be greater than you.
3. The more you don't want to do it, the more you want to do it well; Only when you do it well can you have a chance to stop doing it; If you can't do it well, you must keep doing it.
4. Only by understanding the suffering of life and truly understanding the value of life can we deeply understand the meaning of self-existence.
5. Managing yourself well and striving for self-improvement is a great contribution to family, enterprise, society and even the country.
*** II * * * The way to promotion
People's needs are various, and the needs in the workplace are the same, not only the needs of salary, but also the satisfaction of self-happiness, happiness, career life's planning, ability recognition and so on. From our years of tracking the current workplace, salary is not the most important reason for employee turnover. As long as we are optimistic about the prospects of the enterprise, other needs are not met, which often urges them to reluctantly leave. Through direct communication, we found that they really don't want to change jobs frequently, just like their marriage.